Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well..i got bad experiance this purchase.My purchase was sent to my Old address at Yishun.My now address is at Woodland.I was waiting for my good to arrive..when email say..its was delivered.I find it funny..why didnt your delivery guy contact me before sending my purchase to confirm ist a correct address.I didnt know where it goes wrong..during the paying transaction it was hang..several times..u can see how many reminder Robinson email me to make payment..to make payment.Off course i didnt check the address knowing i shift about 5years ago frm Yishun.Pls not to have such mistake again..till now i have not collected my luggage frm the new owner.Thank u again Robinson.”

Helpful Report

Posted 11 months ago

“Skin care or health supplement products should preferably include the expiry or best before date in the product listing so that customer can decide whether to purchase the products.”

Helpful Report

Posted 11 months ago

“I have purchased Robinsons Luxe Cotton Bed Set Heritage Collection, Robinsons Cool Bamboo Bed Set Hotel Collection, Robinsons Premium Quilt Hypoallergenic Core Collection Queen and towel. The quality of the products is good. Only the bamboo bed set is a bit small for my queen mattress. Perhaps I should double check about the size rather than just assume the queen size is the same. Delivery is quite fast without any frills.”

Helpful Report

Posted 11 months ago

“It has been two weeks and I have yet to receive one of my orders. So I dropped a WhatsApp message to expedite the delivery and promptly received an update. It was delivered to me within a few days but I received one wrong item. The next day, a man came by to collect the wrong item. Despite expressing concerns and urgency as it was meant as gift for my mother. At this point, her birthday had passed and I still have yet to receive the correct item. The recovery service has been disappointing. Aside from that, I love the Robinsons line. The quality is top-notch.”

Helpful Report

Posted 1 year ago

“Product protection could be better. There is not much wrap when shipped to me.”

Helpful Report

Posted 1 year ago

“Overall is happy with the purchase. From delivery to quality of products. Can be better if comes with little free gift :)”

Helpful Report

Posted 1 year ago

“Prompt attentive service and delivery!”

Helpful Report

Posted 1 year ago

“Ok slow delivery”

Helpful Report

Posted 1 year ago

“Always have good deal and give extra disc voucher.”

Helpful Report

Posted 1 year ago

“Item received in good condition on time”

Helpful Report

Posted 1 year ago

“Received the cream purchased in bad condition, got in touch with a customer rep and after a few days I got a new cream in perfect condition”

Helpful Report

Posted 1 year ago

“Client Services were very helpful. Delivery time was expected. The only issue was the colors which didn't quite match the theme of my room decor. Your illustration showed orange and green (no pink), but what I received was more pink and green (with a little orange)”

Helpful Report

Posted 1 year ago

“The only thing is that it wasnt fix on the spot”

Helpful Report

Posted 1 year ago

“I am happy with the sale items”

Helpful Report

Posted 1 year ago

“Provided some discounts from buying directly from the brand itself. However the deliver communication is not clear as item not delivered was marked as fufilled when the brand delivery team didn't contact me. Only after speaking to the Robinson hotline, then the brand's delivery team called. Should be more prompt with the estimated time.”

Helpful Report

Posted 1 year ago

Thank you for sharing your thoughts with us. This helps improve our delivery communications.

Posted 1 year ago

“Fast delivery”

Helpful Report

Posted 1 year ago

“Quick delivery. Easy transaction. Happy with my product”

Helpful Report

Posted 1 year ago

“Delivery was fast. Good.”

Helpful Report

Posted 1 year ago

“I liked the experience, however, I feel like I've been bombarded with emails since my purchase.”

Helpful Report

Posted 1 year ago

“The delivery address does not have my house number. The same incident happen to my friend at her condo, the parcel had to be given to mgt office.”

Helpful Report

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews