Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought it for my family as a gift, I hope there is an option to leave a message so that the recipient didn't think that the parcel was from a scammer and throw it away.”

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Posted 1 year ago

“The sale is great but delivery was bad. Left the comforter outside house in heavy rain.”

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Posted 1 year ago

“It is rather weird that the order was listed as "Fulfilled" when the items had not been delivered. When I checked with customer service, I was told fulfilled does not mean it has been delivered, but that the order was received and in the process of being delivered. Might be clearer to say "In progress" so customers know that the orders are being processed and delivery is forthcoming.”

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Posted 1 year ago

Thank you for sharing your thoughts. We'll consider this in improving our order status page.

Posted 1 year ago

“I was a member of Robinsons. Thus, seeing it online again made me happy. The usual brands I go for are there. The recent sale was good, but that is if I know and search for the particular brand I wanted. If I had not, I would have missed the sales. Thank you for being around. Please get back to your old customers who had been supporting "The Sale Worth Waiting for". Give them more discount. Would love to see the brand grow again!”

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Posted 1 year ago

Thanks, Leng See! We appreciate your continuous support to Robinsons.

Posted 1 year ago

“Amazing end of year discounts and fast shipping!”

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Posted 1 year ago

“The sale is quite equivalent to those on Shopee platform. However, the packaging is good and better than Shopee 😊”

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Posted 1 year ago

“Like to buy from a trusted merchant like Robinson. However, feel rather sad that those early bird purchases always paid a high price even with the discount... This gave me the feeling that I shall wait till the last few days of Christmas then buy at a very low discounted rate. The website is too risky when you use mobile phone to buy as there are many auto-prompt and no confirmation and you will be treated as you are re-purchasing your last purchase (as not even need to click any payment and it automatically went into purchased and paid. For some heavy items, will be good to indicate the weight for purchase consideration. My recent buy of the frying pan is too heavy to carry with one hand.....”

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Posted 1 year ago

Thank you, Vivian, for taking the time to share your experience. We greatly appreciate your honest feedback and recognise your comments on the early bird prices and website. Your thoughts help improve our services.

Posted 1 year ago

“The case itself is great but way too big . Had to return it . Took 10 days to arrive”

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Posted 1 year ago

“Wasn’t at the sale but just wanted to leave a note to say that Robinson’s customer service is the best!!! Kudos to your team! Merry Christmas, y’all!!”

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Posted 1 year ago

Thanks, Penny. Happy Holidays!

Posted 1 year ago

“The sales is good; thanks for the effort. But the use of rewards points should not be restricted; at least some % of the rewards points should be able to be used. Less not very useful or attractive”

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Posted 1 year ago

Hi! Thanks for sharing your thoughts. It helps improve our services.

Posted 1 year ago

“The items was delivered promptly and It was a fast delivery. No hassle”

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Posted 1 year ago

“good deals and price”

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Posted 1 year ago

“Insider Test - All Good!”

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Posted 1 year ago

“The item is satisfactory; it meets my expectations”

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Posted 1 year ago

“Item was received intact but such bulky items were left outside my unit blocking half the corridor path. I would appreciate if delivery-man can call or text before going to the deliver address. If it rains heavily like these 2 days, my items would be soaked wet! 😒”

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Posted 1 year ago

Sorry to hear about this Jacqueline! We'll give feedback to the courier to make sure this does not happen again.

Posted 1 year ago

“Good quality items and timely delivery.”

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Posted 1 year ago

“Quick response via email”

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Posted 1 year ago

“Fast delivery. No damages package”

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Posted 1 year ago

“Our bed linen was packed nicely, arrived in very good time and we are happy with the product which was just as described. I felt the price was good value.”

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Posted 1 year ago

“Order process was smooth”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews