Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,941 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toner spilled from the bottle and the box was damp with 3/4 of toner left in the bottle.”

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Posted 3 months ago

“When put to to wash found a brown small dot at the side . Too late to return 🤦‍♀️”

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Posted 4 months ago

Hi Joanne! We're so sorry to hear about this. Please contact our customer service team at support@robinsons.com.sg. This may still be covered by the warranty.

Posted 4 months ago

“I haven’t received my order after 18 days and order out for delivery since 19 Dec 8.20am”

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Posted 5 months ago

“The blue color bed set purchased was not as imagined from the pictures. Cannot take a liking to the blue tone but was informed return impossible as the plastic cover was opened. Only a pillow case was quickly viewed. The entire item was unused & unwashed, as it is when delivered”

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Posted 5 months ago

“The Robinsons premium bolster is too soft and is overrated. It shouldn’t be bent when delivered, now there’s a permanent bent in the middle. Very disappointed!!”

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Posted 5 months ago

“Ack. Ordered a Clarins makeup item and the box was mouldy. An online sale can't be a way to clear out things you wouldn't put on the shelf. :p”

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Posted 6 months ago

“Not happy. One box crushed and another torn. Can’t give away as gift (original intent). How to request replacement?”

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Posted 8 months ago

Hi, we're so sorry to hear about this. Sure, we can help with a new box since it's for gifting. Please send an email to support@robinsons.com.sg.

Posted 8 months ago

“No advance call on arrangement for delivery. Sudden call at noon on 13 June when on one at home and asked for someone to rx chair on the spot. Arrived unannounced on 17 June. Luckily someone was at home. Quite disappointed with the chair. Looks subquality, with marks, cuts, "depresions" on surface of rattan. Originally intended to buy more after the first order but change my mind.”

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Posted 11 months ago

“The linen smell horrible and smell lingers for a few days. Not sure whether it's supposed to smell that bad.”

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Posted 11 months ago

Hi Marina! This is unusual, and we're sorry to hear about it. Your purchase is covered by our 3-year warranty. If the smell does not go away after washing it, please let us know, and we'll be happy to replace it. You can email us at support@robinsons.asia.

Posted 11 months ago

“I have emailed you regarding the automatic power dish rack . I installed already not working at all . Anyone can help me about this”

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Posted 11 months ago

Hi Eng! Sorry to hear about this, please respond to our email, or send us a new email at support@robinsons.com.sg. We'll be happy to help you with this.

Posted 11 months ago

“This time I gave 2 stars because the box for 1 out of 4 boxes of the health supplement purchased was not in good form, ie, the 4 sides are slightly crushed. Fortunately the blister pack within are intact. But for medicinal/supplement products, I'll expect good condition of the packing boxes.”

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Posted 11 months ago

We're so sorry to hear about this. We're relieved to know that the products are intact. Thank you for sharing your feedback. This helps in improving our packing.

Posted 11 months ago

“Hotel collection bedsheet set had a bad and stale smell. Had to wash a few times. Bath and hand towels had a lot of fibre coming out when in use. Above bedsheet set and towel reviews all pertaining to most recent purchase.”

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Posted 1 year ago

Hi Jessica! When towels are new, they may have excess fibres from the factory that causes lint to appear when you wash or use them. I have included below some techniques to fix this, simply 1. Shake your towels out vigorously to remove any loose lint. 2. If you have a dryer, ensure the lint trap is completely clean. Once this is done, pop in the towels and set a cycle on the lowest heat setting. If you don’t have a dryer, go straight to step 4. (High settings can set the towel coating in place when what we want is to dissolve it.) 3. Remove your towels from the dryer and reshake them. 4. Pop the towels in the washer, alone, with either ½ a cup of bicarb soda or vinegar, along with the recommended amount of detergent. Put the wash cycle on hot. (The bicarb soda or vinegar paired with the hot water will break down the excess lint.) 5. Remove the towels from the washer and reshake them. 6. Dry your towels on a high heat setting in the dryer (removing any lint in the lint trap first) or dry them naturally in the sun. 7. You will have fluffy towels sans lint!

Posted 1 year ago

“slow delivery that took more than a week even though confirmation email stated 3-5 days, low quality items, broke within days.”

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Posted 1 year ago

Apologies for the delay in delivery. This is definitely not Robinsons standard. We'll be checking in with our delivery team to prevent this from happing again.

Posted 1 year ago

“Took too long to deliver my product. Customer agent is not helpful at all despite my repeated reaching out. I received no update on my product delivery. Will seek other online platform for my future purchases.”

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Posted 1 year ago

Hi Joann! We're so sorry for the delay in delivery. We'll be looking into this to prevent it from happening again. We hope you still give us another try.

Posted 1 year ago

“Although the delivery took a while, packaging is ok.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback. This helps in improving our services. We're committed to making your future shopping experiences with Robinsons as seamless and enjoyable as possible.

Posted 1 year ago

“Very disappointed with the pillow. Although it was marketed as ‘Robinsons Luxury Pillow Hotel Collection‘ it was far from the description as it is too soft.”

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Posted 1 year ago

Hi Emmanuel! Thank you so much for taking the time to share your feedback. This helps us make the necessary adjustments and offer products that align with our customers' preferences.

Posted 1 year ago

“I’m disappointed with the towels that I bought. The quality is not good and the towels are very thin. I spent more than $100. I would’ve got these cheaper from Shoppe. I thought I could trust the quality of material sold at Robinson’s”

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Posted 1 year ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 1 year ago

“Robinsons did not delivery one of the products I ordered during their recent sales promotion. When I wrote to them, they reverted that the item was no longer available. Although they refunded me the amount, I could not get the item for the same promotion price. Is this how Robinsons managed their sales - overselling and then did not deliver the item, and refund clients?”

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Posted 1 year ago

Hi Adeline, we're truly sorry about that and thank you for sharing your feedback. Although this rarely happens, we understand the inconvenience it caused. We'll work better to improve our service and avoid the same scenario from happening again.

Posted 1 year ago

“Delivery takes too long”

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Posted 1 year ago

“There are two orders which I have placed and one of them turned short delivered of 2 pcs which I have yet to receive an update. Mikael has reverted and yet no update.”

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Posted 1 year ago

Apologies for this. We checked the order and the 2 missing items have been refunded. Again, we're sorry for the inconvenience caused.

Posted 1 year ago

Robinsons is rated 4.2 based on 1,941 reviews