Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,750 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,750 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“slow delivery that took more than a week even though confirmation email stated 3-5 days, low quality items, broke within days.”

Helpful Report

Posted 1 week ago

Apologies for the delay in delivery. This is definitely not Robinsons standard. We'll be checking in with our delivery team to prevent this from happing again.

Posted 2 days ago

“Took too long to deliver my product. Customer agent is not helpful at all despite my repeated reaching out. I received no update on my product delivery. Will seek other online platform for my future purchases.”

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Posted 1 month ago

Hi Joann! We're so sorry for the delay in delivery. We'll be looking into this to prevent it from happening again. We hope you still give us another try.

Posted 1 month ago

“Although the delivery took a while, packaging is ok.”

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Posted 1 month ago

Thank you so much for taking the time to provide us with your feedback. This helps in improving our services. We're committed to making your future shopping experiences with Robinsons as seamless and enjoyable as possible.

Posted 1 month ago

“Very disappointed with the pillow. Although it was marketed as ‘Robinsons Luxury Pillow Hotel Collection‘ it was far from the description as it is too soft.”

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Posted 2 months ago

Hi Emmanuel! Thank you so much for taking the time to share your feedback. This helps us make the necessary adjustments and offer products that align with our customers' preferences.

Posted 2 months ago

“I’m disappointed with the towels that I bought. The quality is not good and the towels are very thin. I spent more than $100. I would’ve got these cheaper from Shoppe. I thought I could trust the quality of material sold at Robinson’s”

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Posted 2 months ago

Hi Jasmine! Sorry to hear about that, our customer service will be in touch to make this right.

Posted 2 months ago

“Robinsons did not delivery one of the products I ordered during their recent sales promotion. When I wrote to them, they reverted that the item was no longer available. Although they refunded me the amount, I could not get the item for the same promotion price. Is this how Robinsons managed their sales - overselling and then did not deliver the item, and refund clients?”

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Posted 2 months ago

Hi Adeline, we're truly sorry about that and thank you for sharing your feedback. Although this rarely happens, we understand the inconvenience it caused. We'll work better to improve our service and avoid the same scenario from happening again.

Posted 2 months ago

“Delivery takes too long”

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Posted 4 months ago

“There are two orders which I have placed and one of them turned short delivered of 2 pcs which I have yet to receive an update. Mikael has reverted and yet no update.”

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Posted 4 months ago

Apologies for this. We checked the order and the 2 missing items have been refunded. Again, we're sorry for the inconvenience caused.

Posted 4 months ago

“Took a long time to delivery. To make the matter waste, the purchases are left at the door without alerting us about the delivery.”

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Posted 4 months ago

We're so sorry to hear about this. Thank you for sharing your feedback. This is helpful in improving our delivery service.

Posted 4 months ago

“I bought a Severin AT 2589 Automatic Bread Toaster online but waited more than a week for delivery. When I didn't get any notification after 4 business days, I had to call the helpline to get things moving. At least the staff on the helpline was really helpful and made sure delivery was arranged the very next day. If I had not made the call, it was pretty clear that the item would have been delivered much later if ever. Not a good experience but I appreciate the help rendered by the staff whom I called.”

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Posted 5 months ago

Hi there! We’re so sorry to hear that you had difficulty with the delivery and had to call our helpline in order to get it resolved. We appreciate your patience in dealing with the unfortunate situation, and for sharing this feedback with us. This is helpful in improving our services.

Posted 4 months ago

“Order was cancelled because supplier did not have the stock and was not able to deliver anytime soon. Huge disappointment”

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Posted 5 months ago

Hi Bee Teng! We're sorry for the delivery delay. I checked and it has finally been delivered. We appreciate you sharing this feedback. It's helpful in improving our services.

Posted 4 months ago

“i was very disappointed at the quality of the 1000TC Queen size bed sheet set.”

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Posted 6 months ago

Hi! We're very sorry to know that our 1000TC bed set did not meet your expectation. Feel free to reach out to us at support@robinsons.com.sg. We'll be glad to check what options we have for you.

Posted 6 months ago

“Both sides of the mattress spring are very soft and slip down when sitting or sleeping on it. How can it be retified for us? It's give us pain on the back too.”

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Posted 9 months ago

Hi Vincent! Thank you for sharing your feedback. We see that our support team is already assisting you and we're sending someone to check on the mattress. We will continue to assist through email.

Posted 9 months ago

“I ordered 67cm =26inch luggage on line but found out when I took out to use on 30th March that it was a 24Inch luggage. That too because I was trying to put a luggage protector which I bought for 26in luggage. Buthe good thing is the feedback department was quite prompt to response.”

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Posted 1 year ago

Hi KT! Carlton luggage measurements generally include the wheels and top handle, which would comprise about 2" of the total height of the luggage. Checking your order details, you received the correct size. On the other hand, our customer service team would be happy to assist in facilitating an exchange to a larger size.

Posted 1 year ago

“Was given a discount code which turned out to be invalid when I tried to use it...”

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Posted 1 year ago

We appreciate your interest with our promotions and we're sorry to know that you had issues using the discount code. We reviewed your cart and there's a discount code you are trying to use which was marked valid. If you are trying to use a different code, kindly reach out to our team to support@robinsons.com.sg. We'd really love to help you with this.

Posted 1 year ago

“Quality of product is poor with strong weird smell. Product is not well designed as the main function is not fulfilled. Return is not straightforward and uncertain as the product needs to be sent back to warehouse for checking before refund can be made.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with us. We apologise that you were unhappy with the product quality and design, as well as our return policy. Our goal is to make sure each of our customer is satisfied with their purchase and it is clear that we have fallen short in this case. Once again, thank you for letting us know your opinion, as your feedback helps make us stronger.

Posted 1 year ago

“Disappointed with the most recent purchase. I ordered four towels, although I had the impression that it was one for one. So should be eight pieces. But I received only two. The merchant had sent me two more subsequently but still …”

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Posted 1 year ago

Hi William, we're sincerely sorry for the inconvenience. The additional items have been shipped. We hope you still enjoy the products.

Posted 1 year ago

“old packaging look old, there’s minor scratches on watch.”

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Posted 1 year ago

“I bought 2 sets of wine glasses, it came with 3 broken glasses. Contacted customer service but not getting much response. Wished you guys could replace the glasses sooner.”

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Posted 1 year ago

“Product received was not as picture shown.”

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Posted 1 year ago

Robinsons Sale is rated 4.2 based on 1,750 reviews