Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“In the email you sent asking for review, did you mean “How did we do?” instead of “How did we go?””

Posted 2 years ago

“I had purchased Sudio ETT wireless earphones along with other main purchases. The set delivered was defective and was given a replacement set which was also not in a working condition. I was supposed to use it on an overseas trip but to no avail. I’m currently away and will return in a fortnight’s time. The customer service was unable to get the supplier to contact me to resolve the matter and instead recommended a refund and arrange for the return of the purchase. It was a bad experience.”

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Posted 2 years ago

“Mistake in shipping. Ordered 2X2. Delivered 1X2. However, customer service was excellent. Immediately refunded excess payment.”

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Posted 2 years ago

“I have yet to receive resolution over defective product”

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Posted 2 years ago

Hi Esther, Thank you so much for taking the time to leave us a review regarding your recent purchase from Robinsons. We are very sorry to hear that the products you purchased from us were not received in satisfactory condition. We understand you have since been in touch with our Customer Support team, and that we have been able to reach a resolution on this issue. Please definitely feel free to reach out to us anytime if there is anything more we can do to assist you with this, we're always happy to help!

Posted 2 years ago

“No comment”

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Posted 2 years ago

“I still have not recieve my other parcel and there has been no progress at all - QSP130850926 please check for me Email: truthwithin86@gmail.com”

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Posted 2 years ago

Hi Miftah, we apologise if you are still not receiving your order up until today. We are now checking the reason for the delay. We will email you at truthwithin86@gmail.com for further updates. Thanks for your patience.

Posted 2 years ago

“There is a delay in the delivery and we weer not informed till we probed.”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for letting us know about this. Your feedback helps us do better. We will look into this issue and hope to resolve it promptly and accurately. Thanks for your patience.

Posted 2 years ago

“Wrong items was shipped. Take 1 week to exchange with the correct items. At first attempt to investigate the root cause, still response mentioned the recipient has received items.”

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Posted 2 years ago

Hi Alicia, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Online order system should allow customer to select a preferred delivery date n timing rather than leaving customer to wonder when order will be delivered. I received a msg past midnight that my order has been activated. Sensing that my order will be delivered later that day, i called up customer service to make sure order was not planned for that day as there will be no one at home to receive it. Customer service assured a next day delivery. However, order was delivered that evening. Coincidentally, delivery arrived just when my wife returned home.”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Email has been sent to you. Thanks for your patience. Cheers

Posted 2 years ago

“The website does not have much info about the product. I was not aware the item was shipped from overseas. I thought if I am not satisfied with the item within 30days I can return but end up the policy will charge some handling fee. After ordering there is no updates on the shipment for more than a week. Until I request to cancel order then someone connected and the following day claimed it’s preparing to ship and cannot be cancelled. I doubt I’ll purchase from Robinson online again.”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. An email has been sent to you. Thanks for your patience.

Posted 2 years ago

“Pillow too flat not really give good support for 5 years old kid. Not recommend.”

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Posted 2 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. An email has been sent to lingling310399@gmail.com

Posted 2 years ago

“Not customer oriented.”

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Posted 2 years ago

“Robinson is a good brand name. But the service and quality dropped so much that it causes the company to go bust. Now that the company do not have a store their procucts price should be cheaper than the stores”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. Thanks for the feedback.

Posted 2 years ago

“Was not expecting to pay shipping fees & taxes for delivery.”

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Posted 3 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We understand that you were not aware that there will be import taxes fees on our terms and conditions. We apologise for any inconvenience that this has caused you.

Posted 2 years ago

“One item of two items ordered is correct. Delivered same two items I.0 one. The item S$169/- was not delivered at all. Please check and revert.”

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Posted 3 years ago

“I ordered an item and paid for it. Two days later I was informed item out of stock and money refunded. But when I check the website - item was still listed. I have to email you ppl and ask whether the item is still available. Apparently not - and I realised that there was a white colour available but was not informed of it for an option.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“First time I purchased 3 items on 22 April but only received the cheapest item 4 days after my order. The second item received a couple of emails that it runs out of stock and I have to select a few times for the available colours. But still has not arrived The third expensive item among my orders I have no news of it yet. Disappointed client.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“Delivery can be improved further as it took quite long and also no updates on it for a while after I have ordered online.”

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Posted 3 years ago

Hi Ang, Thank you for letting us know about this. Your feedback helps us do better. An email notification will be sent for further updates in tracking your order. Please let us know how we can help you with your next purchase. Feel free to jump in to our live chat support from 9am - 7pm.

Posted 3 years ago

“in terms of: 1. merchandise selection - VERY GOOD 2. user friendliness - VERY good 3. purchase notification: BAD 4. parcel tracking: NO TRACKING OPTION AVAILABLE IN ORDER CONFIRMATION 5. SMS originated from a foreign country telephone number! +1442-333-6162 instead of a local Singapore phone number Your survey questions below... "communicate with the company, How quick did the company reply to your queries? How would you rate the customer service you received?" I DID NOT communicate with anyone. Why isn't there an option that says so”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 3 years ago

“Grew up shopping in Robinsons. Sad now it's only online shopping.”

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Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews