Name: Robinsons Sale
Rating: 4.19

“Robinson is a good brand name. But the service and quality dropped so much that it causes the company to go bust. Now that the company do not have a store their procucts price should be cheaper than the stores”

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Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us do better. Thanks for the feedback.

Posted 1 year ago

“Was not expecting to pay shipping fees & taxes for delivery.”

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Posted 1 year ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We understand that you were not aware that there will be import taxes fees on our terms and conditions. We apologise for any inconvenience that this has caused you.

Posted 1 year ago

“One item of two items ordered is correct. Delivered same two items I.0 one. The item S$169/- was not delivered at all. Please check and revert.”

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Posted 1 year ago

“I ordered an item and paid for it. Two days later I was informed item out of stock and money refunded. But when I check the website - item was still listed. I have to email you ppl and ask whether the item is still available. Apparently not - and I realised that there was a white colour available but was not informed of it for an option.”

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Posted 1 year ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 1 year ago

“First time I purchased 3 items on 22 April but only received the cheapest item 4 days after my order. The second item received a couple of emails that it runs out of stock and I have to select a few times for the available colours. But still has not arrived The third expensive item among my orders I have no news of it yet. Disappointed client.”

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Posted 1 year ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 1 year ago

“Delivery can be improved further as it took quite long and also no updates on it for a while after I have ordered online.”

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Posted 2 years ago

Hi Ang, Thank you for letting us know about this. Your feedback helps us do better. An email notification will be sent for further updates in tracking your order. Please let us know how we can help you with your next purchase. Feel free to jump in to our live chat support from 9am - 7pm.

Posted 2 years ago

“in terms of: 1. merchandise selection - VERY GOOD 2. user friendliness - VERY good 3. purchase notification: BAD 4. parcel tracking: NO TRACKING OPTION AVAILABLE IN ORDER CONFIRMATION 5. SMS originated from a foreign country telephone number! +1442-333-6162 instead of a local Singapore phone number Your survey questions below... "communicate with the company, How quick did the company reply to your queries? How would you rate the customer service you received?" I DID NOT communicate with anyone. Why isn't there an option that says so”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.

Posted 2 years ago

“Grew up shopping in Robinsons. Sad now it's only online shopping.”

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Posted 2 years ago

“Hv yet to receive items in my Order #0136537. Please follow up. I hv written via email to Mikael but hv yet to receive any reply.”

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Posted 2 years ago

Hi Katherine, thanks for the review. It seems that this has been resolved and see that an email is also sent to your email address katherine0800@gmail.com. Thanks for your time and patience. Let us know how we can help you with your next purchase.

Posted 2 years ago

“My irritation is not with the product but with the log in to account. I feel like the hassle is not worth it The site refuses to accept this email . Tried to change password and is rejected.”

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Posted 2 years ago

“Ordered a bin- was told no stock (after I had placed the order) and given a refund even without having the option of deciding on a different one. The bin was the main reason I made the purchase in the first place! Bought a couple of other things that I didn’t really need just to make up the shipping. Now I still have no bin! Also returned some towels last week and still no news about the refund (towels advertised are very different in quality and colour to that received)”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The refund has been processed on 17th January and this will be credited back within 7-14 days. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for any inconvenience that this has caused you.

Posted 2 years ago

“Bought sheets during sale but sizes were off, not as stated.”

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Posted 2 years ago

“I just bought 3 shirts each $79 online and just discovered Metro is offering the same shirts at $79 but with 20% discount if you buy 3!”

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Posted 2 years ago

“Actual sizing is totally different from size chart”

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Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Can you please send us an email at support@robinsons.asia if you wish to return the item.

Posted 2 years ago

“Great product but delivery system is slow”

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Posted 2 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 2 years ago

“My recent purchase as of now have yet to receive from your in-house suppliers at Italy. Ordered wrong shoe size would like to change one size bigger . Received order on 21 Dec have been writing to live chat agents to follow-up. Noted exchange take about 15 days but as of today is like hanging pending didn’t receive any confirmation if my shoes will be pick up by your end to exchange ? Your site needs to be really specific disclosed more detailed information as to the 15 days does not include when suppliers would reply . This is rather unacceptable for online store purchases. I hope the mgt team can review the exchange lead time stated on the site . Thank you”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you for your time and patience.

Posted 2 years ago

“Bought a Gucci Crossbody bag which took 2 weeks to deliver. Had to pay additional $82.66 for duty tax. I wouldn't recommend this purchase to anyone.”

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Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“The real item was not what I expect it to be. Th towel are not the quality I was hoping for”

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Posted 2 years ago

“The product is ok but the delivery system is not user friendly. The customer needs to download an app and check for himself/herself where the purchase is.”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Moving forward, to track your order, you need to open the email confirmation. No need to download any application. Best way is for you to send us an email or contact us at support@robinsons.asia

Posted 2 years ago

“I am still waiting for the Braun shaver ordered together with the Manuka honey. The online shop did not indicate that the shaver was out of stock & hence the order was made. On the bright side, the honey was received in good time & was well packed.”

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Posted 2 years ago

Hi K, we apologise for the delay and for not informing your real-time about the out-of-stock Shaver. Please be informed that we have made a follow-up with the supplier about this. We'll send you an email regarding the delivery. Thanks for your patience.

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Sale Reviews