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Robinsons Sale Reviews

4.2 Rating 1,759 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,759 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product that came did not match the description - indicated that it would come with fairylights but it did not. This was an error in the description as the product description was subsequently changed to exclude the fairylights. Replacement fairylights were sent, but these lights were from the other christmas tree designs and did not match the design we purchased at all. A much better solution should have been offered from the start rather than simply sending anything available to meet the requirement, which reflects the lack of pride in the product and product design.”

Posted 1 year ago

“Not satisfied. I made a purchase on Robinson’s website on 9-Dec as it was stated “Fast Shipping”. After the purchase, I thought my order will be delivered within 3-5 days. Instead I was informed I will receive a call on 12-Dec (next business day, weekends and public holidays excluded) to schedule delivery. However on 12-Dec no one called. In the afternoon, I took the initiative to make the call myself. I was assured by Robinson’s that my order will be delivered on 14-Dec, and Robinson’s vendor also gave me the same assurance on delivery. However, on 14-Dec, the day that my order is supposed to be delivered, I received a call from vendor at 12pm, saying there was a miscommunication between Robinson’s and vendor on my order and they cannot deliver on that day. Instead I had to compromise and my order was delivered on 15-Dec, which disrupted my plans for that day, in addition to the day before. So this delivery disrupted my plans for 2 days! A delivery schedule was committed to a customer but not delivered on that commitment. Instead the excuse given was “miscommunication”. Very disappointed.”

Posted 1 year ago

“We did not get what we ordered (wrong bowl size was sent)”

Posted 1 year ago

“Xmas tree photo was misleading.”

Posted 1 year ago

“Order #0151444, First of all, I ordered 3 items and only received 2 and you are quick to ask for review before you check if the order had been completed. There should be some quality control on ensuring items are delivered completely and that will give a lot of confidence to buyer. We do not want to waste time to contact you to look for the missing item that defeated the purpose of buying online.”

Posted 1 year ago

“The product came crumpled and of very low quality.”

Posted 1 year ago

“Poor management of delivery and shipments that are late. The website provide false feedback on fulfillment status as fulfilled. One experience is not enough to determine if I will recommend to someone else but I am sure Robinsons have potential to manage much better.”

Posted 1 year ago

“I ordered 5 items and 3 items were out of stocks. Why are the items still available when there’s no more stocks? The online store has no system of tracking how much existing stocks are available. I was also told that bedsheets cannot be returned if opened. I order a 2 sets of similar bedsheets and only one arrived while the other one is out of stock. Luckily I didn’t open the packaging, else I wouldn’t be able to return the item. The overall online shopping experience is really underwhelming.”

Posted 1 year ago

“In the email you sent asking for review, did you mean “How did we do?” instead of “How did we go?””

Posted 1 year ago

“I had purchased Sudio ETT wireless earphones along with other main purchases. The set delivered was defective and was given a replacement set which was also not in a working condition. I was supposed to use it on an overseas trip but to no avail. I’m currently away and will return in a fortnight’s time. The customer service was unable to get the supplier to contact me to resolve the matter and instead recommended a refund and arrange for the return of the purchase. It was a bad experience.”

Posted 1 year ago

“Mistake in shipping. Ordered 2X2. Delivered 1X2. However, customer service was excellent. Immediately refunded excess payment.”

Posted 1 year ago

“I have yet to receive resolution over defective product”

Posted 1 year ago

Hi Esther, Thank you so much for taking the time to leave us a review regarding your recent purchase from Robinsons. We are very sorry to hear that the products you purchased from us were not received in satisfactory condition. We understand you have since been in touch with our Customer Support team, and that we have been able to reach a resolution on this issue. Please definitely feel free to reach out to us anytime if there is anything more we can do to assist you with this, we're always happy to help!

Posted 1 year ago

“No comment”

Posted 1 year ago

“I still have not recieve my other parcel and there has been no progress at all - QSP130850926 please check for me Email: truthwithin86@gmail.com”

Posted 1 year ago

Hi Miftah, we apologise if you are still not receiving your order up until today. We are now checking the reason for the delay. We will email you at truthwithin86@gmail.com for further updates. Thanks for your patience.

Posted 1 year ago

“There is a delay in the delivery and we weer not informed till we probed.”

Posted 1 year ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you for letting us know about this. Your feedback helps us do better. We will look into this issue and hope to resolve it promptly and accurately. Thanks for your patience.

Posted 1 year ago

“Wrong items was shipped. Take 1 week to exchange with the correct items. At first attempt to investigate the root cause, still response mentioned the recipient has received items.”

Posted 1 year ago

Hi Alicia, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 1 year ago

“Online order system should allow customer to select a preferred delivery date n timing rather than leaving customer to wonder when order will be delivered. I received a msg past midnight that my order has been activated. Sensing that my order will be delivered later that day, i called up customer service to make sure order was not planned for that day as there will be no one at home to receive it. Customer service assured a next day delivery. However, order was delivered that evening. Coincidentally, delivery arrived just when my wife returned home.”

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Email has been sent to you. Thanks for your patience. Cheers

Posted 1 year ago

“The website does not have much info about the product. I was not aware the item was shipped from overseas. I thought if I am not satisfied with the item within 30days I can return but end up the policy will charge some handling fee. After ordering there is no updates on the shipment for more than a week. Until I request to cancel order then someone connected and the following day claimed it’s preparing to ship and cannot be cancelled. I doubt I’ll purchase from Robinson online again.”

Posted 1 year ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. An email has been sent to you. Thanks for your patience.

Posted 1 year ago

“Pillow too flat not really give good support for 5 years old kid. Not recommend.”

Posted 1 year ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. An email has been sent to lingling310399@gmail.com

Posted 1 year ago

“Not customer oriented.”

Posted 1 year ago

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Robinsons Sale is rated 4.2 based on 1,759 reviews