Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“I was disappointed that my order placed was out of stock and till now refund is not made.”

Posted 3 years ago

Hi there, we apologise for any inconvenience that this has caused you. Thanks for the review. We have checked your order and see that this has been cancelled and we have processed the refund on 16th October. Feel free to check your email for further information. Thanks!

Posted 3 years ago

“The waiting time is way too longggggg! Order my bin on 12/10/21. Until today 20/10/21 still hvnt received yet.”

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Posted 3 years ago

Hi Chiou, thanks for the review. We apologise for any inconvenience that this has caused you. Please be informed that the delivery timeframe is 3-5 business days. Upon checking, the missing item from your order will be delivered today. I will be sending you a separate email regarding this matter. Thanks for your patience!

Posted 3 years ago

“I haven’t even received an item from my order yet.”

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Posted 3 years ago

“Why would you need a different page for the same product and brand but of different sizes?? It's confusing and a waste of a lot time just to order 1 item. I've to click one by one just to search for the size I wanted and yet have to counter check (again) if it's the item wanted. Worst online shopping system. It's the same bad experience I had for other products like the golden hotpot and spoon. It should be you click on 1 item, there is the option of sizes or colour choices directly. So far I had 2 frustrating Robinson online shopping experiences honestly!”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Once again, thank you.

Posted 3 years ago

“Hi I would like to return the 3 items delivered and get a full refund back. The reason being that I had just checked the prices of the items at SKULLCANDY Singapore Official website and they are selling at a total of $103.40 and not what you claimed in you emailer to me at $246.00. That is very misleading and not being fair to customer who trusted your organisation.”

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Posted 3 years ago

Hi Jimmy, thanks for the review. We will check and investigate further. We will be sending you a separate email regarding this matter to investigate. Thanks for your time!

Posted 3 years ago

“Paying $5 for delivery, it takes so long for the delivery to collect and delivered the products. Disappointing.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. I would like to inform you that the normal time frame of delivery is 3-5 business days. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Support crew on messenger is fast to react but the delivery and back end systems need to improve immediately. My both purchases delivery are all messed up!! Too many tracking emails but no delivery! What a disappointment. All the order numbers n addresses all went wrong. I have yet to receive my 2nd purchase order due to wrong order number and instructions given to distributor. I shouldn't be dealing with distributors!”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“Quality of towels were terrible. Bad water absorption.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Posted 3 years ago

“Great shopping experience but I do wish that the option for the day & time of delivery is available as I had to asked the delivery man to leave my goods outside of my house as there was no one at home which is at risk of goods being stolen and maybe damaged if it is raining. Much as I enjoy the online shopping experience which saves me time & carrying the stuff back to my home myself, it is unlikely for me to do shopping via this platform again if there's no option available for the preferred day & time of delivery or arrangement for the goods to be deposited into a parcel delivery locker.”

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Posted 3 years ago

Hi Evelyn! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“It was not made known to me that the items will all be delivered separately. In your email when one item was delivered, it was tracked as all items delivered. Hence i was thinking there are missing items and i had to get in touch with your customer service. But i must say the delivery guys were very pleasant to deal with.”

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Posted 3 years ago

Hi, Claudine. Thank you for the feedback. We appreciate it for us to improve better. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Also, we are now looking into resolving our way of how customers can see their orders online. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Once again, thank you and sorry for the inconvenience.

Posted 3 years ago

“Website interface can be improved for better shopping experience. It's difficult to browse for items and difficult to search for items. Delivery can be made a better experience if customer can select time slot and date to receive the merchants. As no time and date was given, I didn't know when and what time my merchants were coming and guess what, they came at the wrong time when no one was at home.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“The online experience is ok but one of the products was disappointing (see feedback below)”

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Posted 3 years ago

“delivery service is poor.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better on our service delivery.

Posted 3 years ago

“The return process is needlessly long drawn. After a week of negotiations, item still hasn't been picked up. I wanted to change for a different size but am told that it's not possible, have to return n buy all over again. Not a user friendly process. Doesn't make me want to purchase again. The person I deal with via email (Rowena) operates like a bot, again, doesn't encourage shopping with Robinsons.”

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Posted 3 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please accept my sincerest apologies on behalf of everyone on the team. -Shermaine

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews