Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Hv yet to receive items in my Order #0136537. Please follow up. I hv written via email to Mikael but hv yet to receive any reply.”

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Posted 3 years ago

Hi Katherine, thanks for the review. It seems that this has been resolved and see that an email is also sent to your email address katherine0800@gmail.com. Thanks for your time and patience. Let us know how we can help you with your next purchase.

Posted 3 years ago

“My irritation is not with the product but with the log in to account. I feel like the hassle is not worth it The site refuses to accept this email . Tried to change password and is rejected.”

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Posted 3 years ago

“Ordered a bin- was told no stock (after I had placed the order) and given a refund even without having the option of deciding on a different one. The bin was the main reason I made the purchase in the first place! Bought a couple of other things that I didn’t really need just to make up the shipping. Now I still have no bin! Also returned some towels last week and still no news about the refund (towels advertised are very different in quality and colour to that received)”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. The refund has been processed on 17th January and this will be credited back within 7-14 days. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for any inconvenience that this has caused you.

Posted 3 years ago

“Bought sheets during sale but sizes were off, not as stated.”

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Posted 3 years ago

“I just bought 3 shirts each $79 online and just discovered Metro is offering the same shirts at $79 but with 20% discount if you buy 3!”

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Posted 3 years ago

“Actual sizing is totally different from size chart”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Can you please send us an email at support@robinsons.asia if you wish to return the item.

Posted 3 years ago

“Great product but delivery system is slow”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Posted 3 years ago

“My recent purchase as of now have yet to receive from your in-house suppliers at Italy. Ordered wrong shoe size would like to change one size bigger . Received order on 21 Dec have been writing to live chat agents to follow-up. Noted exchange take about 15 days but as of today is like hanging pending didn’t receive any confirmation if my shoes will be pick up by your end to exchange ? Your site needs to be really specific disclosed more detailed information as to the 15 days does not include when suppliers would reply . This is rather unacceptable for online store purchases. I hope the mgt team can review the exchange lead time stated on the site . Thank you”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you for your time and patience.

Posted 3 years ago

“Bought a Gucci Crossbody bag which took 2 weeks to deliver. Had to pay additional $82.66 for duty tax. I wouldn't recommend this purchase to anyone.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“The real item was not what I expect it to be. Th towel are not the quality I was hoping for”

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Posted 3 years ago

“The product is ok but the delivery system is not user friendly. The customer needs to download an app and check for himself/herself where the purchase is.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Moving forward, to track your order, you need to open the email confirmation. No need to download any application. Best way is for you to send us an email or contact us at support@robinsons.asia

Posted 3 years ago

“I am still waiting for the Braun shaver ordered together with the Manuka honey. The online shop did not indicate that the shaver was out of stock & hence the order was made. On the bright side, the honey was received in good time & was well packed.”

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Posted 3 years ago

Hi K, we apologise for the delay and for not informing your real-time about the out-of-stock Shaver. Please be informed that we have made a follow-up with the supplier about this. We'll send you an email regarding the delivery. Thanks for your patience.

Posted 3 years ago

“I was a regular customer of Robinson, n I enjoyed good buys in the regular private sales, and in particular, stock up toiletries all from Robinson. I looked forward to shopping online with Robinson when it was made avaiable, though online shopping is not my preference. The online shopping was not a good experience as it was not user friendly. Due to Covid restrictions, I have ventured to make a few purchases with Tangs online, and I had good shopping experiences. As a feedback, it wld be a good learning experience for Robinson mgt, if it tries out Tangs online shopping app. This wld be clearer than my feedback in words. I look forward to Robinson's improvement, particularly the app platform, as I wld love to continue to support Robinson”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Been a loyal Robinsons customer but the online shopping doesn't quite make the cut in terms of variety and pricing. Also the minimum purchase of $150 for free delivery is hard to achieve unless there are products offered that I can buy and the problem goes back to the fact that the variety of goods isn't great. Hence, I had to struggle to hit the minimum for free delivery. Not a pleasant shopping experience.”

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Posted 3 years ago

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please be informed that the free delivery is for orders $150 and above. You might also want to sign up to get exciting discounts from us. Thanks for the feedback.

Posted 3 years ago

“This is my second online purchase from Robinson and as usual, the 4 items were received in 3 sepparate deliveries which I have experienced so is not a surpise to me but what disappointed me is that my Queen bed set with quilt cover order was delivered with a wrong order of duvet cover instead. I have reported this immediately and gotten an email acknowledgement to apologise for the wrong item delivery and that arrangement for exchange has been arranged. However, there is NO MENTION of WHEN will the replacement be done. Despite sending an email on 26 Nove with 3 of Robinson's customer service staff copied according to the email I have received, until today there is no reply to my question on WHEN the replacement is done and I have sent another email to ask. With one order coming in separate orders is already an inconvenience to customers and I guess it is still tolerable since most are working from home now. However, now more and more are going back to work on site and it is terribly inconvenient for us to be waiting forever at home for the delivery or in this case an exchange which I need to at Home to pass the wrong item back to the courier right? This 2nd purchase experience and totally swing my feelings about ordering from Robinson from satisfaction of 1st purchase to regret for this 2nd purchase as I should have gone for shopping at the malls as Christmas is coming and many sales is happening and with purchase of certain amoutn at the mall, I can also get free delivery and I won't get a Queen Duvet Cover when my home bed need a Queen Quilt Cover ! Note that I am not reviewing about the Anti- Dustmite pillow or bolster protector. I am upset about my Queen Bedset wrong item delivered and slow email response, poor customer service”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to inform you that we have replied to your email. Thanks!

Posted 3 years ago

“Had to download an app to track delivery, who does that nowadays. During online purchase there was no indication of when my order is expected to arrive, something that many ecommerce platforms have these terms. Delivery time wasn't bad actually, but there was no way to know when I could expect to receive the goods during purchase.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. For tracking of delivery, you will be receiving an email which you can just click to see the status. Please be informed that you do not need to download any applications to track your order. Once again, we apologise for the inconvenience.

Posted 3 years ago

“Late delivery”

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Posted 3 years ago

Thank you for letting us know about this. Please be informed that the normal delivery timeframe is 3-5 business days. We have checked your order and see that the item has been delivered on 6th November and your purchase date was 3rd November. If you have any questions, feel free to send us an email at support@robinsons.asia Thanks!

Posted 3 years ago

“My item delivery was delayed and there was no update from your customer service or back end. I’ve to write in then my order delivery got expedite, if not I don’t know how long I need to wait for my order.”

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Posted 3 years ago

Hi Bridget! We appreciate your feedback, and we're truly sorry about the delay. We understand that you were excited to receive your new product and it saddened us that we did not make it on time. We promise to do better to avoid this from happening again in the future.

Posted 3 years ago

“The socks tt I bought were thin and there is a hole after one day of wearing them.”

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Posted 3 years ago

“I used to shop at Robinson store, I love the wide range of high-quality products at Robinson. I was so sad that Robinson stores are all closed. The online store is great for loyal customers like us but there are far more features and functionalities that need to be improved, I still don't know how online stores manage customers' carts and I often see my items disappear from the cart. Even though I logged in but sometimes I see I am not in my account which I will need to log in again, but most important thing my items are disappeared so I have to find and add them again. I will still recommend Robinson to friends but hope Robinson can fix all their issues before the release to customers to login and shop as the 1st time experience is very important to impress people to stay and stick with your platform, otherwise, people will still use other platforms such as Lazada, Shopee, Qoo10, etc.”

Helpful Report

Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. By the way, if in any case that you can't see your orders in your cart once you refresh it, it just means that you are not signed in to your account. It is best to ensure to login first before adding items to your cart to avoid this kind of scenario. Thank you for the feedback.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews