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Robinsons Sale Reviews

4.2 Rating 1,759 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,759 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a regular customer of Robinson, n I enjoyed good buys in the regular private sales, and in particular, stock up toiletries all from Robinson. I looked forward to shopping online with Robinson when it was made avaiable, though online shopping is not my preference. The online shopping was not a good experience as it was not user friendly. Due to Covid restrictions, I have ventured to make a few purchases with Tangs online, and I had good shopping experiences. As a feedback, it wld be a good learning experience for Robinson mgt, if it tries out Tangs online shopping app. This wld be clearer than my feedback in words. I look forward to Robinson's improvement, particularly the app platform, as I wld love to continue to support Robinson”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“Been a loyal Robinsons customer but the online shopping doesn't quite make the cut in terms of variety and pricing. Also the minimum purchase of $150 for free delivery is hard to achieve unless there are products offered that I can buy and the problem goes back to the fact that the variety of goods isn't great. Hence, I had to struggle to hit the minimum for free delivery. Not a pleasant shopping experience.”

Posted 2 years ago

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please be informed that the free delivery is for orders $150 and above. You might also want to sign up to get exciting discounts from us. Thanks for the feedback.

Posted 2 years ago

“This is my second online purchase from Robinson and as usual, the 4 items were received in 3 sepparate deliveries which I have experienced so is not a surpise to me but what disappointed me is that my Queen bed set with quilt cover order was delivered with a wrong order of duvet cover instead. I have reported this immediately and gotten an email acknowledgement to apologise for the wrong item delivery and that arrangement for exchange has been arranged. However, there is NO MENTION of WHEN will the replacement be done. Despite sending an email on 26 Nove with 3 of Robinson's customer service staff copied according to the email I have received, until today there is no reply to my question on WHEN the replacement is done and I have sent another email to ask. With one order coming in separate orders is already an inconvenience to customers and I guess it is still tolerable since most are working from home now. However, now more and more are going back to work on site and it is terribly inconvenient for us to be waiting forever at home for the delivery or in this case an exchange which I need to at Home to pass the wrong item back to the courier right? This 2nd purchase experience and totally swing my feelings about ordering from Robinson from satisfaction of 1st purchase to regret for this 2nd purchase as I should have gone for shopping at the malls as Christmas is coming and many sales is happening and with purchase of certain amoutn at the mall, I can also get free delivery and I won't get a Queen Duvet Cover when my home bed need a Queen Quilt Cover ! Note that I am not reviewing about the Anti- Dustmite pillow or bolster protector. I am upset about my Queen Bedset wrong item delivered and slow email response, poor customer service”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like to inform you that we have replied to your email. Thanks!

Posted 2 years ago

“Had to download an app to track delivery, who does that nowadays. During online purchase there was no indication of when my order is expected to arrive, something that many ecommerce platforms have these terms. Delivery time wasn't bad actually, but there was no way to know when I could expect to receive the goods during purchase.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. For tracking of delivery, you will be receiving an email which you can just click to see the status. Please be informed that you do not need to download any applications to track your order. Once again, we apologise for the inconvenience.

Posted 2 years ago

“Late delivery”

Posted 2 years ago

Thank you for letting us know about this. Please be informed that the normal delivery timeframe is 3-5 business days. We have checked your order and see that the item has been delivered on 6th November and your purchase date was 3rd November. If you have any questions, feel free to send us an email at support@robinsons.asia Thanks!

Posted 2 years ago

“My item delivery was delayed and there was no update from your customer service or back end. I’ve to write in then my order delivery got expedite, if not I don’t know how long I need to wait for my order.”

Posted 2 years ago

Hi Bridget! We appreciate your feedback, and we're truly sorry about the delay. We understand that you were excited to receive your new product and it saddened us that we did not make it on time. We promise to do better to avoid this from happening again in the future.

Posted 2 years ago

“The socks tt I bought were thin and there is a hole after one day of wearing them.”

Posted 2 years ago

“I used to shop at Robinson store, I love the wide range of high-quality products at Robinson. I was so sad that Robinson stores are all closed. The online store is great for loyal customers like us but there are far more features and functionalities that need to be improved, I still don't know how online stores manage customers' carts and I often see my items disappear from the cart. Even though I logged in but sometimes I see I am not in my account which I will need to log in again, but most important thing my items are disappeared so I have to find and add them again. I will still recommend Robinson to friends but hope Robinson can fix all their issues before the release to customers to login and shop as the 1st time experience is very important to impress people to stay and stick with your platform, otherwise, people will still use other platforms such as Lazada, Shopee, Qoo10, etc.”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. By the way, if in any case that you can't see your orders in your cart once you refresh it, it just means that you are not signed in to your account. It is best to ensure to login first before adding items to your cart to avoid this kind of scenario. Thank you for the feedback.

Posted 2 years ago

“I was disappointed that my order placed was out of stock and till now refund is not made.”

Posted 2 years ago

Hi there, we apologise for any inconvenience that this has caused you. Thanks for the review. We have checked your order and see that this has been cancelled and we have processed the refund on 16th October. Feel free to check your email for further information. Thanks!

Posted 2 years ago

“The waiting time is way too longggggg! Order my bin on 12/10/21. Until today 20/10/21 still hvnt received yet.”

Posted 2 years ago

Hi Chiou, thanks for the review. We apologise for any inconvenience that this has caused you. Please be informed that the delivery timeframe is 3-5 business days. Upon checking, the missing item from your order will be delivered today. I will be sending you a separate email regarding this matter. Thanks for your patience!

Posted 2 years ago

“I haven’t even received an item from my order yet.”

Posted 2 years ago

“Why would you need a different page for the same product and brand but of different sizes?? It's confusing and a waste of a lot time just to order 1 item. I've to click one by one just to search for the size I wanted and yet have to counter check (again) if it's the item wanted. Worst online shopping system. It's the same bad experience I had for other products like the golden hotpot and spoon. It should be you click on 1 item, there is the option of sizes or colour choices directly. So far I had 2 frustrating Robinson online shopping experiences honestly!”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Once again, thank you.

Posted 2 years ago

“Hi I would like to return the 3 items delivered and get a full refund back. The reason being that I had just checked the prices of the items at SKULLCANDY Singapore Official website and they are selling at a total of $103.40 and not what you claimed in you emailer to me at $246.00. That is very misleading and not being fair to customer who trusted your organisation.”

Posted 2 years ago

Hi Jimmy, thanks for the review. We will check and investigate further. We will be sending you a separate email regarding this matter to investigate. Thanks for your time!

Posted 2 years ago

“Paying $5 for delivery, it takes so long for the delivery to collect and delivered the products. Disappointing.”

Posted 2 years ago

I apologize on behalf of everyone at Robinsons. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. I would like to inform you that the normal time frame of delivery is 3-5 business days. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“Support crew on messenger is fast to react but the delivery and back end systems need to improve immediately. My both purchases delivery are all messed up!! Too many tracking emails but no delivery! What a disappointment. All the order numbers n addresses all went wrong. I have yet to receive my 2nd purchase order due to wrong order number and instructions given to distributor. I shouldn't be dealing with distributors!”

Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“Quality of towels were terrible. Bad water absorption.”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

Posted 2 years ago

“Great shopping experience but I do wish that the option for the day & time of delivery is available as I had to asked the delivery man to leave my goods outside of my house as there was no one at home which is at risk of goods being stolen and maybe damaged if it is raining. Much as I enjoy the online shopping experience which saves me time & carrying the stuff back to my home myself, it is unlikely for me to do shopping via this platform again if there's no option available for the preferred day & time of delivery or arrangement for the goods to be deposited into a parcel delivery locker.”

Posted 2 years ago

Hi Evelyn! Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“It was not made known to me that the items will all be delivered separately. In your email when one item was delivered, it was tracked as all items delivered. Hence i was thinking there are missing items and i had to get in touch with your customer service. But i must say the delivery guys were very pleasant to deal with.”

Posted 2 years ago

Hi, Claudine. Thank you for the feedback. We appreciate it for us to improve better. If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Also, we are now looking into resolving our way of how customers can see their orders online. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Once again, thank you and sorry for the inconvenience.

Posted 2 years ago

“Website interface can be improved for better shopping experience. It's difficult to browse for items and difficult to search for items. Delivery can be made a better experience if customer can select time slot and date to receive the merchants. As no time and date was given, I didn't know when and what time my merchants were coming and guess what, they came at the wrong time when no one was at home.”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“The online experience is ok but one of the products was disappointing (see feedback below)”

Posted 2 years ago

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Robinsons Sale is rated 4.2 based on 1,759 reviews