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Robinsons Sale Reviews

4.2 Rating 1,764 Reviews

79 %

of reviewers recommend Robinsons Sale

Company Reviews

Product Reviews

4.2

Based on 1,764 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHL delivery is haphazard. There is poor communication between their command post and the delivery personnel. The first delivery timing was given all of a sudden when I was at work. The rescheduled second delivery came at 2.52pm 20 Nov when the sms says 1730-1930 same day. This caused me to pay $8 taxi fare to rush home and I missed the delivery. The 3rd rescheduled delivery also have the same issues until the delivery man had the good sense to call me after I missed the delivery again when he came 6 hours plus before the scheduled time. He then rearranged another delivery time for the evening. I think your delivery service is very bad and I dare not make another online purchase because I don’t want to go through the same nightmarish experience again.”

Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Yet to receive a reply on the wallet that was sent in extremely poor condition although customer service is following up on this closely.”

Posted 2 years ago

“Regret to order a snowdown pillow from robinsons . Is over price . Takashimaya online only selling at $99.00., I brought from robinson cost me $199.00.. Is the same brand same model , totally feel very disappointment in robinson and i wont buy anything from robinson again .”

Posted 2 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We have sent you an email regarding this. Thanks for your patience.

Posted 2 years ago

“Items were not packed in boxes. Poor after sales service.”

Posted 2 years ago

“I wrote to you a month back about your misleading and deceoving ad on free delivery and $10 off for purchases over $50 and $100 respectively and still havent got a reply. Im dissapointed that you give such bad service.”

Posted 2 years ago

We are grateful that you took the time out to leave us a review. We have checked your email thread and see that we were able to reply to your email on October 14, 2021. Feel free to check your inbox for further information. Your feedback helps us to improve service for everyone. Thanks for the feedback.

Posted 2 years ago

“Ordered the Surin volumising shampoo on sale but was informed by Surin sales in charge that it was out of stock. Reason being Robinson stock check does not have a reducing balance. So they didn’t know it was out of stock. How ridiculous to happen to Robinson. Can’t believe it. Anyway I was asked to accept an item that was not on offer. Felt cheated.”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this. We'll work on this.

Posted 2 years ago

“Bad experience, when i placed my order, it clearly stated the GST amount. But was sent a text message from DHL to pay tax in order to receive my order. It was not clearly stated in the checkout page, nor the confirmation email that i had to pay additional tax to receive my order. After contacting customer service i was told i will get a refund, but that was only after i reached out. Imagine if i did not, i would have to pay tax twice. I.e., Nobody reached out to me. After furnishing my bank details, I haven’t heard from Robinsons nor received the money. Poor experience. Felt cheated”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this, Win. Thank you.

Posted 2 years ago

“Did not even ship the product. Glad that your physical store closed and look forward to the closing of the online store.”

Posted 2 years ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. We apologise for any inconvenience that this has caused you. Thank you for the feedback.

Posted 2 years ago

“Order placed on 11 October but no confirmation delivery update from the courier yet. Hope it could expedite on it. Thanks Regards”

Posted 2 years ago

Thank you for letting us know about this, Koh. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 2 years ago

“Missing item and Wrong product was shipped Customer service not prompt and cannot play a active role to resolve what is done via distributor When distributor almost made a second mistake w wrong delivery intended, Robinson could not check to ensure it is correct, staff of Robinson too inexperienced w online business”

Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“Placed order 8 days ago - silence, no info when i gonna receive the item. Definitely not 3-5 days as mentioned on the website. so BEWARE unless you are willing to wait (no idea for how long though)”

Posted 2 years ago

Hi Anton, thank you for your review. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our delivery service works. Please be advised that this is liaised with the supplier and ensure that your order will be shipped as soon as possible. We will send you an email for a follow-up. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“awful distasteful experience online shopping with Robinson when product is defective and is not accepted for returns and refunds and no discussion of exchange use an excuse its hygiene products when it is not defined in its terms and conditions”

Posted 2 years ago

“I wish to return an item and wrote back to customer service. There was NO reply.”

Posted 2 years ago

Hi there, thanks for the feedback. We have checked your email and see that you have just sent your request today. Normally, the email replies will be within 4 hours from the time your email was sent. I can also see that it is not being handled by one of the team. We appreciate your patience regarding this matter. For real-time assistance, you. can jump into our Live Chat Support so you do not need to wait for hours to get replies. Thanks for your time!

Posted 2 years ago

“The delivery took a lot of time ! There was no option to choose priority delivery”

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We can’t fix the past but you have my personal commitment to improving the way our delivery service works for every customer. We will use the feedback to make us better.

Posted 2 years ago

“Disappointing. Spent almost $500 on the bedsheets and they looked so old. The packaging tells me that they are very old stocks that are kept for a long time waiting to be cleared and sold”

Posted 2 years ago

Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. We'll send you an email regarding this matter. Thank you.

Posted 2 years ago

“I bought a Milton Home hand towel from Robinsons and only washed it once before use. The side trimming is frayed. Looks like it’s been used for 50 times!! Very disappointed.”

Posted 2 years ago

Dear Sau, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. We will also send you another email regarding this matter. We apologise for any inconvenience.

Posted 2 years ago

“It has been very frustrating as I ordered the Canopy Earl sateen set but was sent the Eternity set instead. Then without any message sent in advance the courier was sent to exchange the product when I was not home. Asked him to wait 5mins and he refused. Now I hv to arrange another pick up time. This has been very troublesome.”

Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We'll contact you via email to resolve this issue. Thank you for your patience and for the review.

Posted 2 years ago

“1. ROBINSONS - Very Poor Customer Service Staff was unprofessional in handling the case and replying to Customer. Staff made assumptions of the Customer when the Merchandising Team had arranged with Supplier to perform Service Recovery. Staff also failed to understand the information provided by Customer. Lack of Acceptable Liaising, Communication and Business Writing Skills. 2. SUPPLIER - Poor Product Presentation, Very Good Service Recovery Cap & Nozzle was missing, but Staff was quick and professional in performing a Service Recovery within 1 day of reporting. 3. QXPRESS - Very Poor Delivery Service Deliverer delivered the Perfume after stipulated hours (10:36PM) unlike what was being alerted by Aftership, miss-called me as I was sleeping, and left the Perfume AT MY WINDOW, when I neither instructed this nor requested for Contactless Delivery. - Very Poor Software Integration Alert was only activated on the day of Delivery, unlike what was listed on Robinson's website, defeating the purpose of having the function. - Very Good Customer Service Staff called me to check if item was delivered, but I was unaware, till I checked my Sliding Windows, and found the Perfume "hiding" in between the Window Panels.”

Posted 2 years ago

James, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, we apologise for any inconvenience that this has caused you.

Posted 2 years ago

“When I purchased from Robinson on 7 August, it was indicated free delivery for purchases over $50.00. I bought the honey totalling $112.00, and I used ‘Join10’ voucher worth $10.00. As I used this voucher, I was not entitled to the free delivery. Delivery charges cost $4.99. Don’t think I will purchase from Robinsons anymore if this company has this ‘sly’ tactic. Very disappointing!”

Posted 2 years ago

Hi Eddy, thanks for your leaving a review. We would like to inform you that the free delivery is only for purchases worth $150 and above and should be the total net amount including the promo code. I’m very sorry we failed to meet your expectations. I would appreciate another chance for us to discuss this further on your next purchase. Feel free to jump in to our Live Chat support online. Thanks!

Posted 2 years ago

“Bought 4 pieces of CHRISTY Brixton Bath Towel "It boasts a thicker construct at 600gsm for lovers of a heavier, and plushier towel" as advertised. However, when i opened it, its only 1.1m in length. How can a bath towel be so small!? i can hardly wrap around myself in it. And its flat , so how can it be labelled "plushier towel" as advertised?”

Posted 2 years ago

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Robinsons Sale is rated 4.2 based on 1,764 reviews