The Jo Malone diffuser that I purchased did not come with the original Jo malone box. It was delivered loose with only bubble wrapped covering the item. This was not mentioned explicitly in your website This item is meant for a gift for a good friend. How can I present such a premium product with such condition? It will be seen as a used or even perceived as not-authentic product that the receiver think that I may have purchased from non-reliable online stores. To be honest most of us buy Jo Malone because of its presentable box and packaging When I asked for return, the officer asked me to bear the shipping cost which cost me about $80 😱 And now I am stucked with the item that I cant even bring myself to give out to my good friend with such lousy packaging Not a pleasant experience. In fact it is a very bad experience from a reputable store like you