Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Great product but delivery person was rude and didn’t help to unpack the mattress just left it at my doorway and left”

Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. For mattress disposal, this needs to be coordinated with us as there is an extra fee for them to dispose of an old Mattress. Moving forward, please send us an email at support@robinsons.asia or hop in to our chat support online.

Posted 2 years ago

“I will appreciate if you can let me know the shipping arrangement. I have no idea when do you send out the parcel to me until i receive the physical item.”

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Posted 2 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better.

Posted 2 years ago

“Robinson should improve on their customer service & online order service. Why must require customer to submit passport photo & identification to confirm their address. After all the customer is the one who pay the product via their own credit card. What if I am ordering product on behalf of another person & delivery is sent to another address & not my address but I am paying for the cost. Please look into this point. Too much of all these documentation from customer may become a hazard.”

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Posted 2 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way how our service to every customer works. We sincerely apologise if we may need to ask for some identification due to issues in submitting and clearing your order on our end. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 2 years ago

“The website is terribly difficult to navigate. Not able to see the bedsheet sizes available unless we click into the individual items. Makes selection really inefficient and cumbersome.”

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Posted 2 years ago

“Wide range of items, prices are relatively competitive but sale is not offering major discounts like before. Delivery service on the other hand requires improvement. There is no option to choose delivery date/ time and there isn’t notification on when actual delivery will take place.”

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Posted 2 years ago

“Not satisfied with the Bodum Toaster.Used it on the 4th time and caused my electricity to trip. I was confident of the product and I threw away the packaging. Can do a refund? The Health products were okay.”

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Posted 2 years ago

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. An email has been sent to your email address limkm25@gmail.com . We apologise for any inconvenience that this has caused you.

Posted 2 years ago

“Good effort giving good deals”

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Posted 2 years ago

“The items available for sale are generally not what I am looking for. Used to have more practical and complete selection in the original physical Robinsons store.”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“I am always very satisfied with Robinsons service and being kept informed of the timely delivery. In this instance I had been emailed a offer from Robinsons in advance offering me a discount with my purchase. Unfortunately when I tried to use the discount code was not accepted. I found this most disappointing Sincerely Margaret”

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Posted 2 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“I had a few hiccups with my purchase. Firstly, the wrong quantity was delivered. The online helpdesk was good to help resolve the matter. Then, I received the remaining quantity only to find that they are expired goods. The online helpdesk was again prompt in helping to settle the issue. However, I was told the supplier do not have any more stocks and proposed alternative of the same brand. I accepted the proposal and received the items in good condition. Later I was shocked to see that the so call out of stock products was still selling at the online store website and this time round the prices were even lower. I am quite disappointed with the helpdesk and the supplier over the incident. Will be reluctant to buy again as I lost quite a lot of confidence over the company’s reliability.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 2 years ago

“Expiry dates for products should be reflected on website. Delivery service is acceptable . Live chat not responding so I emailed and called.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Don't hesitate to send us an email if you have any concerns.

Posted 2 years ago

“Bought a mattress that was on sale and found out later that it’s about $100 less if I buy from the brand itself. Frankly, I felt cheated. Also, the 5 items I ordered arrived separately. In 3 batches. That was not convenient for me.”

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Posted 3 years ago

“Service was ok.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 2 years ago

“Delivery is fast, but hope that there will be option to choose regarding the delivery time, at least during office hour or after. As this would reduce the hesitance of buying from Robinson just because of the unkonwn delivery time.”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We apologise if there are no options for the delivery time as we are still working on it. For now, we will stick to the delivery timeframe of 3-5 business days. Let us know if you have any questions. Thanks for your patience.

Posted 3 years ago

“Processing and delivery is alright, but sent wrong color😒”

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Posted 3 years ago

Hi Judy, thanks for the review. We apologise if you have received an incorrect color. However, if in any case, it happened again, please be reminded that we have a live chat support and email to that can help you resolve such concerns. We can process an exchange as long as the item is not opened and used. Feel free to chat with us or send us an email at support@robinsons.asia

Posted 3 years ago

“Delivery ANXIETY The TWO items I ordered (towels + bed set sheets) were delivered on TWO different days. Both items were LEFT OUTSIDE my home on BOTH occasions with RISK of THEFT .. Customer has ZERO CHOICE of delivery date+time slots These delivery ANXIETIES put me off future orders”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are looking into setting a delivery time but for the mean time, we will stick with the 3-5 business days turnaround time.

Posted 3 years ago

“Product looks kinda of old. Item came with some dusty look and feel when unwrapping, although not an expired item. Delivery well received. Product info was wrong too ie advertised 125ml but actual is 150ml.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this and hope to resolve it promptly and accurately. Thank you!

Posted 3 years ago

“Some of the products are not readily available in other Social media platforms (eg phyto) which may not be authentic. I trust Robinson to sell genuine products which had a very old reputable store (my favorite). Unfortunately your online platform needs improvement. Minimum amount for free delivery at $150 is too high compared to other popular seller platforms. I needed to buy many products to make up $150 which are delivered in drib and drab. I think 4-5 rounds. It's too troublesome to track.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We will take this as feedback and we'll see how can improve our website. In the meantime, there will be no changes on the threshold about the free delivery as the minimum amount that needs to achieve is $150. There will be more promotions coming. Stay tuned. Once again, thanks for the feedback.

Posted 3 years ago

“Disappointed with handling of missing item.”

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Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

“It was an unpleasant online purchase and I did not get my item on time as a valentine's gift. It was mentioned by Robinsons's staff in 5 working days however item was received 3 weeks later. Some experience to share like other online shopping which it stated the est date of delivery before check out especially for an overseas item so that customer may consider to purchase or not to purchase the item.”

Helpful Report

Posted 3 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews