Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

“Some of the products are not readily available in other Social media platforms (eg phyto) which may not be authentic. I trust Robinson to sell genuine products which had a very old reputable store (my favorite). Unfortunately your online platform needs improvement. Minimum amount for free delivery at $150 is too high compared to other popular seller platforms. I needed to buy many products to make up $150 which are delivered in drib and drab. I think 4-5 rounds. It's too troublesome to track.”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We will take this as feedback and we'll see how can improve our website. In the meantime, there will be no changes on the threshold about the free delivery as the minimum amount that needs to achieve is $150. There will be more promotions coming. Stay tuned. Once again, thanks for the feedback.

Posted 4 years ago

“Disappointed with handling of missing item.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 4 years ago

“It was an unpleasant online purchase and I did not get my item on time as a valentine's gift. It was mentioned by Robinsons's staff in 5 working days however item was received 3 weeks later. Some experience to share like other online shopping which it stated the est date of delivery before check out especially for an overseas item so that customer may consider to purchase or not to purchase the item.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We apologise for the inconvenience that this has caused you.

Posted 4 years ago

“Delivery of the floor mats was prompt & efficient. Delivery of the facial powder was transactional, delivery guy rang the doorbell & without even bothering to wait for a response, left the items on the floor outside & walked off.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Please let us know how we can help you with your next purchase.

Posted 4 years ago

“I have to find out more about the product myself through the 3rd party. One accessory was not delivered and had I not checked it would have been quietly omitted without my being aware. Not good experience. But quick delivery!”

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Posted 4 years ago

“Disapppointed that when the item came, there was a crack in the glass, but the customer service team was really prompt in delivery for the replacement item.”

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Posted 4 years ago

We apologise for the inconvenience regarding the defective item. We always ensure to process the exchange as soon as possible. If in any case it happened again, please feel free to contact us at support@robinsons.asia

Posted 4 years ago

“Ordered on 23 Feb (evening), and received on 03 Mar 2022. The whole process is considered too long.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We apologise for the delay and for the inconvenience that this has caused you.

Posted 4 years ago

“Item purchased is okay.”

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Posted 4 years ago

“Shirt is not a complete wrinkle free shirt as stated and still needs ironing. Behaviour of the courier or delivery company was extremely bad. Didnt called me though I was in the house. Package was left somewhere outside and fortunately my neighbours passed that to my wife.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. This has been forwarded and escalated with the delivery team and will take the necessary actions needed. We apologise for the inconvenience that this has caused you.

Posted 4 years ago

“I’m not sure how to review as I haven get back my payment for the refunded item. Item already send back but no follow up for the head phone”

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Posted 4 years ago

Hi Siti, thanks for the review. Please be informed that an email has been sent regarding the refund. We apologise for the delay and for the inconvenience. Thanks for your time and patience.

Posted 4 years ago

“Good selection of items”

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Posted 4 years ago

Thank you so much for taking the time to leave us a rating. Let us know how we can help you with your next purchase!

Posted 4 years ago

“Price is not right...not affordable”

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Posted 4 years ago

“Delivery message should come from local country to avoid unnecessary charges.”

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Posted 4 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Let us know how we can help you with your next purchase.

Posted 4 years ago

“What I like about Robinsons’ are the ease of using their website to make orders, range of products and reasonable pricing for certain items on offer. The delivery service is ok if one is not in a hurry.”

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Posted 4 years ago

“the delivery receipts price was lowly then the amount I paid”

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Posted 4 years ago

“The plates I bought were pretty but the order/design of the plate was wrong. Luckily my friend whom I gifted the plates were happy with the design.”

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Posted 4 years ago

“The living room carpet is thinner than I expected and even after a week, one part of it still “curl”. The silk pillow cases I ordered had a tiny stain - unfortunately I only saw them after I had washed. Hence, I couldn’t request for an exchange.”

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Posted 4 years ago

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If in any case you ordered again and noticed some stains once you open it, please do contact us at support@robinsons.asia

Posted 4 years ago

“Rather disappointed that the 5 bedsheet sets came in quite old and dirty plastic coverings. For the price I had to pay, I was expecting better. They were all meant to be Christmas presents and were not exactly presentable in that state. I can't comment on the quality as yet.”

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Posted 4 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We have sent you an email regarding this. We apologise for the inconvenience.

Posted 4 years ago

“Your delivery personnel are not friendly and the attitude of the operator when I contacted her because of delivery failure was negative.”

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Posted 4 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Thanks for your feedback! We'll take necessary actions on this.

Posted 4 years ago

“Was my favorite go to store when I needed something for the home. Esp bed linens. So trying the online store to see if the purchases are any good.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Robinsons Reviews