Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

“Thank you. It was a pleasant experience”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.

Posted 3 years ago

“Poor response. No information when is the delivery. It took like almost 2 weeks to deliver a piece of clothing. When I ask the customer service, no answer”

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Posted 3 years ago

Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our live chat support online with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Posted 3 years ago

“No Comments”

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Posted 3 years ago

“Hi, It’s just that I was a little taken back with the plastic packaging of the handbag. It could have been well packed in a hard box for its a good branded bag. It did have some folds. Quite upset actually. But thanks for the prompt service.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Posted 3 years ago

“Initially the tracking system was incorrect in tracking each item delivery status, after I have called and informed your staff, there is improvement.”

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Posted 3 years ago

Wendy, I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are also glad to know that we did everything to resolve your concern.

Posted 3 years ago

“I thought parcels wld come in a single delivery since they came fr one parent company but they came in individual deliveries with different dates and timings causing stress and anxiety on my part. This perhaps cld be improved upon.”

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Posted 3 years ago

Clara, Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. Please also be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Once again, thanks for the feedback and we apologise for any inconvenience that this has caused you.

Posted 3 years ago

“The delivery and tracking are almost prefect but the packaging of certain goods can be improved for instance for plastic bottles that cannot withstand high pressure during a long transportation journey may be damaged. I recently bought Sukin products with free samples in plastic tubes. One of the sample was damaged.”

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Posted 3 years ago

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Please also send the picture of the damaged item to support@robinsons.asia.

Posted 3 years ago

“I ordered 4 items which arrived on 3 different days. I was not notified and thought the delivery fall short. The mooncakes advertised showed the wrong quantity also. It was advertised as 10 pieces per box but cam as 9 pieces only. Overall it did not give me a pleasant online shopping experience. My email feedback has not gotten any reply too.”

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Posted 3 years ago

Hi Swee, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Regarding the delivery, If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We'll be contacting you via email regarding this matter. Thanks for your patience.

Posted 3 years ago

“first time keyed in the items that wanting to buy, realised that there was an error. after amendments wanted to buy additional items, the system just cut off and payment already deducted.”

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Posted 3 years ago

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

Posted 3 years ago

“Services is good”

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Posted 3 years ago

We apologize that our service did not satisfy your expectations. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Posted 3 years ago

“I'm thinking the recent shopping foray was cause for extended delays in delivery. Hmm Would have preferred that all be delivered at one time but think this not logistically possible. Anyway I'm happy with my purchases and will probably look in again if I need "high end, high quality" stuff and have more patience to wait wait wait. Perhaps Covid is taken Patience out for a ride hehe Thanks anyway.”

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Posted 3 years ago

Hi Jean, Thank you so much for taking the time to leave us a review - it's much appreciated. Please be informed that if you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. We are also glad that you are happy with your purchase. Let us know how we can help you with your next purchase.

Posted 3 years ago

“There is room for improvement on your online platform. System did not reflect my correct delivery address after checked out. Solution provided by BOT is not helpful in changing the delivery address. Instruction given cannot be found in the online platform. Eg it said tap on "To Ship" under "My Purchase" but system showed "My Order" and there is no "To Ship" tab available.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. We will ensure to improve our process in changing the delivery address. But for now, please reach out to our live chat support online for assistance.

Posted 3 years ago

“The delivery person only called when he arrived at my home as I was out at the time. It is preferred if he could have informed me earlier of his arrival so I could arrange to be home to receive it.”

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Posted 3 years ago

Hi Eng, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. We will ensure that this will not happen again. Apologies for the inconvenience that this has caused you.

Posted 3 years ago

“Please provide a card & message service for gifts.”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, We'll have card or message service for gifts soon. Thank you, Cyndy.

Posted 3 years ago

“I tried to add to an order that I had just placed (less than 30 mins) but was informed that it was impossible to add to it. instead i had to pay the delivery charges on the additional items..”

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Posted 3 years ago

Dear Seng, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would love to make things right if you give us another chance. We'll get in touch via email to address your concern. Thanks again.

Posted 3 years ago

“Delivery service is not up to my expectation, missing two items that I have not received. To my surprise is that delivery company was not aware of their mistake and obviously they don’t have a ready process to track the stock.”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving the way our orders are being delivered. Until then, please accept my sincerest apologies on behalf of everyone on the team. We will reach you via email regarding this matter.

Posted 3 years ago

“Photo in product catalog shows a set of towels, which was inconsistent with the description for sale of one single bath towel. Could have mislead buyers.”

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Posted 3 years ago

“Bought 15 bottles of honey, requested for some honey spoons, not a single spoon was given. A bit disappointed as we usually get free gifts when we used to purchase from physical stores.”

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Posted 3 years ago

“Utterly Disappointed as the main items: Radiance Revealer 50ml (Superfruit Exfoliating Gel) Day Glower & Eyes Lifter Special Set was cancelled due to items not available! If the items are not available then they should be indicated as “stock not available” on the website! The email informed that I can reorder once the stock is available. Given this cancellation I do not have any assurance that the reorder will not be cancelled again!”

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Posted 3 years ago

I apologize on behalf of everyone at Robinsons. Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improving how we organize the availability of our products. Until then, please accept my sincerest apologies on behalf of everyone on the team. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.

Posted 3 years ago

“After I’d made payment all I received was a msg that my order has been fulfilled. There was no email informing me when delivery would be. Then out of the blue bout a week later the goods were delivered. Fortunately my helper was home.”

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Posted 3 years ago

Hi Suzan. Thanks for taking the time to bring this to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Please accept my sincerest apologies on behalf of everyone on the team. -Shermaine

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Robinsons Reviews