Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was a mess. Took more days than committed. Emailed promote should be stop. Not all consume prefer promotional email. It can be annoying”

Helpful Report

Posted 1 year ago

Hi Derrick! We're sorry about the delivery issue. We promise to do better. Also, thank you for sharing your thoughts. It helps improve our services.

Posted 1 year ago

“I shopped at Robinsons because they have a promotion with heymax.ai but they didn’t track it and I didn’t get the extra miles. So it wasn’t cheaper than another retailer and the shopping experience was a letdown.”

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Posted 2 years ago

“It was difficult to return what I bought. And could not contact anyone to relate my problem. Had to escalate to senior management and after many many emails, issue was resolved”

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Posted 2 years ago

Thank you for sharing your feedback. We're so sorry that the return was not as seamless as it would have been. We'll make sure to look into this process to improve it.

Posted 2 years ago

“I ordered an ironing board size M. I guess mistake the company delivered size S to me. It took them more than 1 week to replace the wrong size. I had to contact Robinsons staff three times to find out when a replacement could take place.”

Helpful Report

Posted 2 years ago

Hi, we're so sorry that the exchange took longer than it should. We'll be looking into this to make sure it does not happen again.

Posted 2 years ago

“I was not happy with my super single bedsheet. Stated as something else but received something else”

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Posted 2 years ago

“The material creases after washing, so disappointed”

Helpful Report

Posted 2 years ago

“Slight dissapointed with the packaging. Bought 2 Gucci ties for gifts. The gift box does not look presentable at all with the glue stain can be seen when opening the box. Item like ties should be squeeze in a small box, the transparent wrapping plastic so crumpled.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for sharing your feedback. We'll look into our product packaging and work on improving this.

Posted 2 years ago

“Robinsons live chat was helpful. But it is like a hit and miss. Some days I get a response and some days I get radio silence. Been asking for a change of colour for a bench I ordered and they promised a cash on delivery by their partner vendor but the promised date came and went and nothing happened. Left two messages but no response henceforth.”

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Posted 2 years ago

“For the other furnitures I ordered from other companies such as Hipvan, they will deliver and assemble. However with Robinson, I feel that you are just acting like a online platform, no difference from the likes of Lazada and Shoppee.”

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Posted 2 years ago

Hi Donny! Bedframe and mattress assembly can be done on a per-request basis. Request can be submitted to our customer service team.

Posted 2 years ago

“The table looks different from what advertised on the website. it does not have a rustic look. Robinson's customer service team was fast in responding to my feedback though. Due to this, they offered me a 5% discount.”

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Posted 2 years ago

Hi Li Yen! Thanks for sharing your feedback. We promise to continue improving our product selections.

Posted 2 years ago

“Wide variety of products. Pretty good sales”

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Posted 2 years ago

“Dear Sir/Madam This is the first time I bought at Robinson online. The items arrived but the packaging is very dirty. This is certainly not a positive first impression. I am surprised because the previous in-store shopping experiences were pleasant. You might want to look into that aspect. BR”

Helpful Report

Posted 2 years ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. Your opinion is valued greatly, and it helps us improve service for everyone. We'll make sure to forward the feedback to the entire team.

Posted 2 years ago

“The Sale discounts are acceptable. However, I am unsure about who arranges the delivery of items, which left a VERY bad experience for me. I will not order from Robinsons ever again. I hope this comment is taken seriously. I left a longer review on the item itself.”

Helpful Report

Posted 2 years ago

“The Black Friday offer was good but I can’t say the same for the delivery experience. The item was not bubble wrapped and the box was dented at receipt. Item was slightly different from the advertised picture but was subsequently assured of its authenticity. Overall not a great experience.”

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Posted 2 years ago

We're truly sorry to hear about this and thank you for sharing your feedback, it helps improve our services.

Posted 2 years ago

“One of the queen size bed set short of one pillow case. Waiting for customer service to get back on this matter.”

Helpful Report

Posted 2 years ago

We're so sorry about this. I can see that a replacement has been shipped, we hope you enjoy the product.

Posted 2 years ago

“Delivery turnaround was acceptable. Is concerned about whether product will last as product details were not sufficient.”

Helpful Report

Posted 2 years ago

Hello! Thank you for sharing your feedback. Our team will look into the descriptions/details and work on improving this. We hope you enjoy the product, and if any issue arises, let us know, we'll be happy to assist.

Posted 2 years ago

“The sale had quite a significant discount and delivery was prompt. Pity that goods were not of ideal quality for the price we paid.”

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Posted 2 years ago

Hello! Thank you for sharing your feedback. I can see that our customer service has reached out to you privately and resolved this concern. We hope that you'll still give Robinsons another try.

Posted 2 years ago

“Shopping was easy and quick”

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Posted 2 years ago

“I have yet to receive my items and it is now the 9th working day since I placed my order. I have reached out to your customer support team and now still waiting for an update. This is unlike my first order experience which was smooth.”

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Posted 2 years ago

Thanks for your feedback, Rue! We understand that you are excited to receive your order and we truly apologise for the delay. We hope that you give Robinsons another try.

Posted 2 years ago

“The products received was in good order . Should have notification of when products reached buyer with a timeframe, not just the date. Luckily for me my neighbours are mostly known to us. If not it could have taken by someone as the products name was visible on the outside.”

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Posted 2 years ago

Hi Yong! Thank you for your suggestion. This is helpful in improving our delivery notification.

Posted 2 years ago

Robinsons is rated 4.2 based on 2,018 reviews