Robinsons Sale Reviews

Name: Robinsons Sale
Rating: 4.19

4.2 Rating 1,755 Reviews

79 %

of reviewers recommend Robinsons Sale

4.2

Based on 1,755 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Dissapointed with the recent online purchase.”

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Posted 3 months ago

We're so sorry about this! Our customer service team will be in touch to make things right.

Posted 3 months ago

“Received on time and in good condition. Packaging well done.”

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Posted 3 months ago

“I bought it for my family as a gift, I hope there is an option to leave a message so that the recipient didn't think that the parcel was from a scammer and throw it away.”

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Posted 3 months ago

“Fantastic! Lierac Apres Rasage. I’ll definitely buy again.”

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Posted 3 months ago

“The sale is great but delivery was bad. Left the comforter outside house in heavy rain.”

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Posted 3 months ago

“It is rather weird that the order was listed as "Fulfilled" when the items had not been delivered. When I checked with customer service, I was told fulfilled does not mean it has been delivered, but that the order was received and in the process of being delivered. Might be clearer to say "In progress" so customers know that the orders are being processed and delivery is forthcoming.”

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Posted 3 months ago

Thank you for sharing your thoughts. We'll consider this in improving our order status page.

Posted 3 months ago

“The tree didn't look like the picture - poor quality and very "platsicky". I immediately asked for return & refund, which I had to chase several times as the website link Robinsons gave "isn't supported any more"... I called them and arranged for them to pick up - which never happened so I had to chase again.”

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Posted 3 months ago

We're so sorry to hear about this. We appreciate you taking the time to share with us your feedback. This helps in improving our product selections and services.

Posted 3 months ago

“I was a member of Robinsons. Thus, seeing it online again made me happy. The usual brands I go for are there. The recent sale was good, but that is if I know and search for the particular brand I wanted. If I had not, I would have missed the sales. Thank you for being around. Please get back to your old customers who had been supporting "The Sale Worth Waiting for". Give them more discount. Would love to see the brand grow again!”

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Posted 4 months ago

Thanks, Leng See! We appreciate your continuous support to Robinsons.

Posted 3 months ago

“Amazing end of year discounts and fast shipping!”

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Posted 4 months ago

“The sale is quite equivalent to those on Shopee platform. However, the packaging is good and better than Shopee 😊”

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Posted 4 months ago

“Like to buy from a trusted merchant like Robinson. However, feel rather sad that those early bird purchases always paid a high price even with the discount... This gave me the feeling that I shall wait till the last few days of Christmas then buy at a very low discounted rate. The website is too risky when you use mobile phone to buy as there are many auto-prompt and no confirmation and you will be treated as you are re-purchasing your last purchase (as not even need to click any payment and it automatically went into purchased and paid. For some heavy items, will be good to indicate the weight for purchase consideration. My recent buy of the frying pan is too heavy to carry with one hand.....”

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Posted 4 months ago

Thank you, Vivian, for taking the time to share your experience. We greatly appreciate your honest feedback and recognise your comments on the early bird prices and website. Your thoughts help improve our services.

Posted 4 months ago

“Keep it up”

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Posted 4 months ago

“Perfect, customer service is very proactive. Love ordering at Robinsons. Ordered them twice and I so like the way they deliver the products wrap nicely and neatly inside the box”

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Posted 4 months ago

“The case itself is great but way too big . Had to return it . Took 10 days to arrive”

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Posted 4 months ago

“Was easy & hassle free to place order. Very fast delivery & like it that delivery guy handed over parcel personally instead of leaving it at the doorsteps”

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Posted 4 months ago

“It was not delivered yet”

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Posted 4 months ago

We're so sorry to hear about this. We will continue to assist you through our email thread.

Posted 4 months ago

“You are not able to cater to customer expectations of receiving the product the follow day when it’s for emergency usage. Not flexible and dynamic I left for my family trip without the products”

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Posted 4 months ago

Hi Jacq! Thank you for sharing your thoughts. It's helps improve our services.

Posted 4 months ago

“You lost my package and didn’t inform me I had to chase to find out!!”

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Posted 4 months ago

We're so sorry about this. While it has already been sorted, we understand the inconvenience this has caused. We promise to improve our service to serve you better.

Posted 4 months ago

“Good service with constant updates”

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Posted 4 months ago

“Just refer to email correspondence”

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Posted 4 months ago

Robinsons Sale is rated 4.2 based on 1,755 reviews