Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hope there are more sales at better prices”

Helpful Report

Posted 1 year ago

“Value for money. Quality products. But very bad delivery courier Qxpress. Need to call up courier twice to follow up on parcel delivery.”

Helpful Report

Posted 1 year ago

“The Robinsons premium bolster is too soft and is overrated. It shouldn’t be bent when delivered, now there’s a permanent bent in the middle. Very disappointed!!”

Helpful Report

Posted 1 year ago

“Excellent variety of bedding, and great prices.”

Helpful Report

Posted 1 year ago

“Great value for money”

Helpful Report

Posted 1 year ago

“This is probably the last time I will buy something from Robinson online. I ordered 6 bottles of Green Magma tablets - in the old days, Robinson online will highlight if the goods have short expiry dates. But this time, no. All 6 bottles have the same expiring of less than 5 months - April 2025. A short check on identical product in SHOPEE shows expiry date (ie July 2025, jan 2027) - they can clearly shown this -why cant you? How do you expect your customer to finish all within 4 months? After dealing with the twice delayed delivery, it is really another bad experience having to deal with this expiry date issue. The Robinson online support, after my reminder, claimed that the warehouse says there is no later expiry dates and therefore cannot exchange - can only refund. I honestly have no confidence of how long they will take to refund my money or I will have to keep chasing, just like chasing for delivery, chasing for updates of their promise of exchange etc. I used to like Robinsons a lot and have tried to support the brand in their new life as an online store. But I am giving up. Don't think I will buy from them again - when they do not indicate short expiry dates and cannot confirm dates or block of time slots for delivery. I will buy from elsewhere with less stress and less follow-up and reminders needed from me.”

Helpful Report

Posted 1 year ago

“Ack. Ordered a Clarins makeup item and the box was mouldy. An online sale can't be a way to clear out things you wouldn't put on the shelf. :p”

Helpful Report

Posted 1 year ago

“Bought bedsheets. Website said choice of colors..I selected 'silver'. When they arrived, sheets were white. Pointed this out to staff on WhatsApp. They said embroidered line on pillowcase is silver. Sheets are white. Misleading advertisement to begin with. Very dissatisfied”

Helpful Report

Posted 1 year ago

“Love the product and delivery.”

Helpful Report

Posted 1 year ago

“Best customer service and experience. Thank you Team Robinson. You are awesome!”

Helpful Report

Posted 1 year ago

“Worse customer service, didn’t send out item for 2 weeks until I reminded them. Then took another 1 week to send it out . CS gave false promises to customer and then just went missing when timeline is due. Happened not once, but twice and the CS Manager Rowena was informed but she didn’t think there’s a problem at all. Just brush off as delay in delivery. Demand an explanation from CS Manager but more than 3 days already she still didn’t reply. Also went missing like the previous 2 incidents. Extremely ridiculous customer service standard from a reputable company like Robinson.”

Helpful Report

Posted 1 year ago

“Terrible customer service. Ordered two children pillows only one received. I was never contacted to say the second item was no longer in stock. I had the second child in tears that their pillow had not arrived but their sibling had a new pillow. When I contacted Robinsons all I received was a refund for the item that was not received. This means that I had one pillow and not two. My children like to have matching so now I am left with having to purchase two new pillows somewhere else. I could have been informed prior to the pillow that was received that the second pillow was out of stock and I would not be receiving it. I would have cancelled my full order as I knew it was going to be an inconvenience. Now I am left out of pocket and no apology or response from Robinsons for not putting their customer first. Will never use Robinsons again.”

Helpful Report

Posted 1 year ago

“Good products offered”

Helpful Report

Posted 1 year ago

“The rattan chairs we ordered were nice and comfortable My only lament is that the delivery took too long. The offer was made on 18Nov and the chairs delivered on 3 Dec.”

Helpful Report

Posted 1 year ago

“Lucky to have been part of the sale and got my luggage at good price!”

Helpful Report

Posted 1 year ago

“I bought a tv console from your company few weeks ago. I’m pleased with the product quality. Thank you.”

Helpful Report

Posted 1 year ago

“Was very disappointed that I couldn’t change colour of my pillow case as I fedback just an hour or two later within the same day of purchase (after noticing colour discrepancy from my selection). This was prior to getting Robinson email confirmation the following day that orders can’t be changed. Btw, my selection of silky grey had became blue by the system. Anyway, the product itself is alright as a Christmas gift based on what was advertised. Thank you.”

Helpful Report

Posted 1 year ago

“My 2nd purchase from Robinsons online. First purchase took less than 1 week to arrive. The 2nd purchase took more than 3 weeks to arrive. Customer service via WhatsApp was extremely unprofessional and incompetent.”

Helpful Report

Posted 1 year ago

“First time using Robinson shopping online. I must say its delivery took 1 whole week for a set of bedsheets that is stocked in spore. Other popular online platforms’ delivery are average 2 days. Some even next day. It’s not how large an item is, I have ordered fm china, huge cat tree and it arrived in 5days by travelling through the provinces and then by air to spore. I believe most consumers are used to this standard delivery time. It’s also not about whether u need the items urgently or not. It’s just industry expectation these days. If you want to capture more sales online, you need to relook into delivery time.”

Helpful Report

Posted 1 year ago

“Very good quality products and it took a while to complete my deliveries but it was worth the wait for.”

Helpful Report

Posted 1 year ago

Robinsons is rated 4.2 based on 2,018 reviews