Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Preferably, if at some stage, bring back your brick and mortar store to make for a much better shopping experience. There is something about a physical store that simply cannot be replicated via an online shopping platform. The 'touch and feel' for each product will help inform one's choices more meaningfully. As it is, the buyer has only the stated product information provided to go by. This in itself is not satisfactory as it is very limited. Again, it may not always provide a comprehensive description of the product concerned.”

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Posted 1 year ago

Hi there! Thank you for sharing your thoughts. This is 100% helpful in improving our listing descriptions and services.

Posted 1 year ago

“convenient to shop at”

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Posted 1 year ago

“Fast and sweet! Seamless transaction from Purchase to delivery! 2 thumbs up!”

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Posted 1 year ago

“I have ordered the Play By Tuft Mint Frost Hot Bristle Brush 38mm. I have received white Colour instead the mint colour. The packing was not detailed.”

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Posted 1 year ago

Hi Shirley! We're so sorry to hear about this. Our customer service team will help with the exchange.

Posted 1 year ago

“Good product, discount and fast delivery time. Looking forward to buy more next year.”

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Posted 1 year ago

“No advance call on arrangement for delivery. Sudden call at noon on 13 June when on one at home and asked for someone to rx chair on the spot. Arrived unannounced on 17 June. Luckily someone was at home. Quite disappointed with the chair. Looks subquality, with marks, cuts, "depresions" on surface of rattan. Originally intended to buy more after the first order but change my mind.”

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Posted 1 year ago

“Sale went smoothly. Item received in very good condition. Packaging is first class.”

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Posted 1 year ago

“Easy check out and fast delivery of items.”

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Posted 1 year ago

“The linen smell horrible and smell lingers for a few days. Not sure whether it's supposed to smell that bad.”

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Posted 1 year ago

Hi Marina! This is unusual, and we're sorry to hear about it. Your purchase is covered by our 3-year warranty. If the smell does not go away after washing it, please let us know, and we'll be happy to replace it. You can email us at support@robinsons.asia.

Posted 1 year ago

“Well..i got bad experiance this purchase.My purchase was sent to my Old address at Yishun.My now address is at Woodland.I was waiting for my good to arrive..when email say..its was delivered.I find it funny..why didnt your delivery guy contact me before sending my purchase to confirm ist a correct address.I didnt know where it goes wrong..during the paying transaction it was hang..several times..u can see how many reminder Robinson email me to make payment..to make payment.Off course i didnt check the address knowing i shift about 5years ago frm Yishun.Pls not to have such mistake again..till now i have not collected my luggage frm the new owner.Thank u again Robinson.”

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Posted 1 year ago

“Skin care or health supplement products should preferably include the expiry or best before date in the product listing so that customer can decide whether to purchase the products.”

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Posted 1 year ago

“Attractively priced compared to other e-comm sites”

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Posted 1 year ago

“Bedsheet material is good but pillow case material with defect.”

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Posted 1 year ago

“I have emailed you regarding the automatic power dish rack . I installed already not working at all . Anyone can help me about this”

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Posted 1 year ago

Hi Eng! Sorry to hear about this, please respond to our email, or send us a new email at support@robinsons.com.sg. We'll be happy to help you with this.

Posted 1 year ago

“This time I gave 2 stars because the box for 1 out of 4 boxes of the health supplement purchased was not in good form, ie, the 4 sides are slightly crushed. Fortunately the blister pack within are intact. But for medicinal/supplement products, I'll expect good condition of the packing boxes.”

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Posted 1 year ago

We're so sorry to hear about this. We're relieved to know that the products are intact. Thank you for sharing your feedback. This helps in improving our packing.

Posted 1 year ago

“I have purchased Robinsons Luxe Cotton Bed Set Heritage Collection, Robinsons Cool Bamboo Bed Set Hotel Collection, Robinsons Premium Quilt Hypoallergenic Core Collection Queen and towel. The quality of the products is good. Only the bamboo bed set is a bit small for my queen mattress. Perhaps I should double check about the size rather than just assume the queen size is the same. Delivery is quite fast without any frills.”

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Posted 1 year ago

“Great buy! Material was cooling and good. Sales was generous”

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Posted 1 year ago

“Fast delivery. Smooth and soft bed sheets. Value for money with the discount. Disappointed with myself for not using the 1st-time purchase code; otherwise would have saved more...my blunder.”

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Posted 1 year ago

“Delivery is dissatisfied. Took more than a week to receive them”

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Posted 1 year ago

Hi Hani! Our delivery timeline is 3-5 business days. We see that your order was delivered within the timeline. In the future, if you need your order urgently, you may let us know and we'll try our best to help expedite.

Posted 1 year ago

“The luxury product is well packaged & received with a huge sale of 45%. The sale price was very impressive & the quick delivery is commendable.”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,943 reviews