Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.18

4.2 Rating 2,018 Reviews

79 %

of reviewers recommend Robinsons

4.2

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Anonymous

Anonymous // 01/01/2019

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“Did not mention in the description that items would be shipped from overseas and delayed the delivery. Item was left at the door in the open without any message or doorbell pressed, unsafe and unattended.”

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Posted 1 year ago

Hello, we're so sorry to hear about this. This manner of delivery is unusual. We'll work with our delivery service to prevent this from happening in the future. Additionally, the description says that the product is shipped overseas. This can be found in the first paragraph of the listing description.

Posted 1 year ago

“Was a little skeptical initially, given so many scams out there nowadays. Was surprised to see a Robinson ads on social media. Liked what I saw and the price point, decided to purchase. Well packed.. delivery was on time too, with regular tracking updates.”

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Posted 1 year ago

“Items were good quality but delivery was lousy, one of the item even needing couple of reminders for delivery.”

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Posted 1 year ago

Hi John! Apologies for the trouble. I reviewed the order and we're relieved that all the items were delivered within the 3-5 business days timeline.

Posted 1 year ago

“no comment”

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Posted 1 year ago

“I had been eyeing this Neal's Yard Remedies Showel Gel for a while, but the original price was quite expensive. I was trilled to find this Shower Gel on Robinson Sale. This discount made it a great value. While the delivery was slower than expected, the item arrived in good condition. Overall, I am satisfied with my purchase.”

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Posted 1 year ago

“Fantastic deal and the good quality luggage”

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Posted 1 year ago

“I tired to use the First time discount code but couldn’t do so during payment. Otherwise it would be 5 stars.”

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Posted 1 year ago

“Rowena, CS manager was very patient and helpful with medespite me getting frustrated at times. I appreciate her professionalism.”

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Posted 1 year ago

“Delivery is quite fast.”

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Posted 1 year ago

“Quick delivery happy with purchases”

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Posted 1 year ago

“Fast delivery. Product arrived as described.”

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Posted 1 year ago

“I like the delivery service as it is free beyond a certain purchase amount. There is no prior scheduling on which day the items are coming - just a general guide on the number of days from purchase. However you can track the delivery process and estimate when the items will appear at your door.”

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Posted 1 year ago

“Prompt delivery, good promotion discount”

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Posted 1 year ago

“This product is not user friendly... 4 person, including someone that specialise in audio system have a hard time trying to get this to work but it still failed..”

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Posted 1 year ago

We're sorry to hear about this. Your purchase is covered by 30-days return. If this is defective, we can replace or refund it. You can contact us at support@robinsons.com.sg.

Posted 1 year ago

“Goods received in good condition”

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Posted 1 year ago

“Its worth it to shop during Robinsons sale. Get what I wanted at great discount.”

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Posted 1 year ago

“Regret buying this bath towels! I bought 8 bath towels & 4 hand towels for my family. It has so much lint! I've washed 3 times with heavy duty full cycle function 4 bath towels & it still has lint that gets into our eyes. I want to return the remaining 4 bath towels & 2 hand towel but I can't find a simple return option in your website. I do appreciate a reply on my review”

Helpful Report

Posted 1 year ago

Hi Geri! We're so sorry to hear about this. This is unusual. Please respond to our email or send us a separate email at support@robinsons.com.sg, and we'll be glad to cover this with the warranty.

Posted 1 year ago

“received my purchase on time. Packaging is good overall very satisfied”

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Posted 1 year ago

“Very happy with the purchase! The quality is great! Will buy again”

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Posted 1 year ago

“Very good after sales service! Keep up the good work 👍”

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Posted 1 year ago

Robinsons is rated 4.2 based on 2,018 reviews