Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,945 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

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“Pls improve the last mile delivery by giving us option at checkout to leave items at main door. Many delivery systems allow customers this option.”

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Posted 1 year ago

Hello, thank you for your suggestion. At the moment, the safety of your order is our priority, but surely will be considered in improving our delivery services.

Posted 1 year ago

“Bought so it'll fit my 15 inch notebook but it does not fit. After a few manoeuvres, all it fits is my iPad Pro and few few packets of tissues. I had to keep the computer charger in the main compartment as well. It's very slim so you'll have to manage your item's carefully & the added security lock is a nice feature like most other cabin luggages. Main compartment and wheels are as described. I have not tried using the usb or cup holder but I'm sure it'll work and nice to have though I honestly don't think it's necessary. I initially picked a yellow colour luggage but they said it's not available. They were also very polite/apologetic and delivery was within 24 hours when I told them that I was flying out soon. Since the bag is made of aluminium frame, I find the edges may be quite razor sharp so be careful when closing. I did get this during a sale and overall for the price paid, it's a decent purchase and I see myself using this for future trips.”

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Posted 1 year ago

Hi there! Thank you for sharing your feedback about this product. Surely, this will not go unnoticed and will be considered in improving our product design.

Posted 1 year ago

“Thus product help to reduce wrinkles effectively”

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Posted 1 year ago

“Product was delivered with care. No physical damages was found. Item still within expired date. I will continue to place my order.”

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Posted 1 year ago

“The after sales service is great. Response is speedy”

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Posted 1 year ago

“My wife really love the material Soft and smooth.”

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Posted 1 year ago

“Robinsons sale is very worth to buy for their product quality with discounted price.”

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Posted 1 year ago

“Did not mention in the description that items would be shipped from overseas and delayed the delivery. Item was left at the door in the open without any message or doorbell pressed, unsafe and unattended.”

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Posted 1 year ago

Hello, we're so sorry to hear about this. This manner of delivery is unusual. We'll work with our delivery service to prevent this from happening in the future. Additionally, the description says that the product is shipped overseas. This can be found in the first paragraph of the listing description.

Posted 1 year ago

“Was a little skeptical initially, given so many scams out there nowadays. Was surprised to see a Robinson ads on social media. Liked what I saw and the price point, decided to purchase. Well packed.. delivery was on time too, with regular tracking updates.”

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Posted 1 year ago

“Items were good quality but delivery was lousy, one of the item even needing couple of reminders for delivery.”

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Posted 1 year ago

Hi John! Apologies for the trouble. I reviewed the order and we're relieved that all the items were delivered within the 3-5 business days timeline.

Posted 1 year ago

“no comment”

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Posted 1 year ago

“I had been eyeing this Neal's Yard Remedies Showel Gel for a while, but the original price was quite expensive. I was trilled to find this Shower Gel on Robinson Sale. This discount made it a great value. While the delivery was slower than expected, the item arrived in good condition. Overall, I am satisfied with my purchase.”

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Posted 1 year ago

“Fantastic deal and the good quality luggage”

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Posted 1 year ago

“I tired to use the First time discount code but couldn’t do so during payment. Otherwise it would be 5 stars.”

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Posted 1 year ago

“Rowena, CS manager was very patient and helpful with medespite me getting frustrated at times. I appreciate her professionalism.”

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Posted 1 year ago

“Delivery is quite fast.”

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Posted 1 year ago

“Quick delivery happy with purchases”

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Posted 1 year ago

“Fast delivery. Product arrived as described.”

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Posted 1 year ago

“I like the delivery service as it is free beyond a certain purchase amount. There is no prior scheduling on which day the items are coming - just a general guide on the number of days from purchase. However you can track the delivery process and estimate when the items will appear at your door.”

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Posted 1 year ago

“Prompt delivery, good promotion discount”

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Posted 1 year ago

Robinsons is rated 4.2 based on 1,945 reviews