In order to ensure customer service in person or online is top-notch, Robinsons need to think about the current training curriculum. Robinsons has a Branding that most Singaporeans know of therefore Customer Service online should reflect as such. It's a shame at the moment, feels like the Customer Service online is NOT on par with shopping in person. Hoping HR would think carefully about this feedback. Do check the information loaded on the website, should reflect what's on the product spec and the Customer Service officer should be notified in advance of any changes to the information especially for electronic goods. Saves a lot of useless communication between a paying customer and a clueless Customer Sevice officer.