Another 10+ year paid user and the recent function and interface changes are so regressive, I'm in the process of looking for a replacement. Roboform support is so far worthless, I've never needed it until now, but it's just the typical copy and paste of canned answers.
Just to point out 2 of the more annoying changes in one of the most recent updates that has completely changed the functionality. There's so many more that have dumbed down and broke the functionality of the program, someone could write a small book about them all. I can only guess they're stripping down their product for mobile and chromebook users, but it's destroying the windows version of the program.
1. Roboform no longer shows passcards for the website you are on unless you are on a login page. It now only shows the options for Popular, Recent, and A-Z. I have almost 3,000 saved passwords, very often I need the password for the website I am on even if I am not on the login page, this is because roboform doesn't recognize many programs in windows and saving them through the website is the easiest way to keep the passwords correct. A few examples of programs that roboform can't work with. Adobe creative cloud, Steam, Origin, Epic Games Launcher, Putty, and copying from a website login was the easiest way to quickly get the correct password for these commonly used programs. Now, it's a cumbersome process to find the website, find a login page, wait for the web based editor to open the passcard (this is another feature that shouldn't have been implemented as described below).
Editing passcards now opens in a browser rather than in the app itself even though the much better functionality still exists in the app. Not being able to default editing to the app is a dealbreaker on its own IMO. It was so fast to browse through passcards as needed, now again, unless you are not using the browser version, it's is slow and difficult looking through thousands of passcards in a small plugin window.
Again, these seem like small changes, but they literally change the product to such a level that it is no longer functional in the same way. It adds many steps to what was always available immediately. What's most annoying is that all of the desired features are still available in the app but not from the web browser interfaces. It's like they built a new dumbed down version for browsers on top of the functional version which is still on the computer, but not easily accessible. This is another groupthink executive nonsensical decision that we are increasingly seeing good companies make with their products.