RoboForm is OK until there is a problem: There is a published FAX number but, even though I have many times, it does not connect. There is a published telephone number but I cannot remember how many times I have called it only to have it disconnected after a few rings or have it not answered after many rings. Today it rang eleven times before I gave up. If you have managed to have 5 tickets open, you cannot submit another. So, how do you get help: I use the USPS. I did get another ticket accepted only to receive answer that did not in anyway mention my problem. I think they have some kind of automated help desk.