What went wrong? Everything! I just spent the last half hour writing about my problems and why the 1-star review. I wrote several paragraphs explaining so much and why Support is a joke. I moved my mouse or something, and the entire dialogue disappeared. My last paragraph talked about leaving Roboform completely even though I recently renewed my subscription and looking into another Password Manager program that had better support. I am too tired to expand and try to recreate all that I said, which was mostly not favorable. It had everything to do with a lack of support and my attempt to upgrade from Ver 7 to Ver 8. BIG MISTAKE! Question? If you are having a password problem, how on earth do you expect your customer to login into Support to set up a ticket? Hello, you need a password, just to get support. Very frustrated and if I can't get my problem resolved, I will ask for a refund for what I paid in advance and Check Consumer Reports which did a review of Password Managers recently. I am at the point that I want someone from Roboform to contact me directly. Let's see if that happens.