Also trading as BRC Hobbies, Robotbirds is steadily building a reputation for bad customer service. Others have reported on other review sites that they send out incorrect items and then ignore emails, which was my experience with a purchase 4 months ago. A fragile EPP model, it was not properly packed, unlike similar purchases I have made from competitor websites. I accidentally made another small purchase from him last week, only realising who I had bought from when I saw the receipt in my email. Predictably enough, after 7 days, he has not dispatched the item, but has retained the payment, in breach of the Consumer Credit Act.