We booked a cruise in Cambodia / Vietnam in May 2019. We were expected to pay the balance by June 2021, despite the borders in those countries being closed. Emerald Waterways had refused to cancel the cruise. We had also received information from Singapore Airways informing us that flights were cancelled. ROL did not contact us about this and appeared unaware when we rang to inform them. The cruise was eventually cancelled and we were told our £2000 deposit might take up to 16 weeks to be issued in CHEQUE form. Unfortunately, it took over 16 weeks to be refunded but only after a final, disgruntled phone call. I fail to understand why a refund takes so long considering the money has been with ROL / Emerald for over 2 years!