ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.74

4.7 Rating 307 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 307 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry pressed wrong button , Emma was quite excellent and understanding , all questions were answered professionally with great charm.”

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Posted 4 days ago

“Excellent service from Jake, explained everything and made the whole experience very easy.”

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Posted 1 week ago

“Excellent service wrt our booking. Edward is a credit to your team.”

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Posted 1 week ago

“Excellent customer service”

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Posted 2 weeks ago

“Very helpful and friendly adviser who phoned back very promptly and dealt with my question very efficiently.”

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Posted 2 weeks ago

“Perfect service as usual, unfortunately I forgot to ask the guys name as I usually do but 10 out of 10 for service”

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Posted 2 weeks ago

“As always, most helpful and professional. This is why we always use ROL”

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Posted 2 weeks ago

“Enquiry was dealt with in a timely and courteous manner by Darren.”

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Posted 2 weeks ago

“Edward answered all my questions clearly and nothing was too much and sorted regional flights from Manchester which was great 👍”

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Posted 3 weeks ago

“Shane was very helpful and knowledgeable, answered all our questions. Made the booking of our European river cruise so easy . Thanks.”

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Posted 3 weeks ago

“Have had some great times with you.”

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Posted 3 weeks ago

“Darren was very helpful as he was very aware of our needs and was dealt with them admirably and professionally. I felt very reassured and confident that we, yet again booked with ROL.”

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Posted 4 weeks ago

“Booking process was easy and your agent very helpful. The 3 stars is because I'm still waiting for the promised email confirmation of the booking I made.”

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Posted 4 weeks ago

“Prompt action”

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Posted 1 month ago

“Booking was very easy and I got what I wanted with the help of the booking representative”

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Posted 1 month ago

“Gd information from Ellis and was expecting him to call back at 3pm as arranged, didn't happen and price was increased. Also price in brochure when booked wasn't available, should inform us this could happen.”

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Posted 1 month ago

“Brilliant customer service from Matt today”

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Posted 1 month ago

“fantastic service with jo. she sorted out everything we needed with flights and extra days on a river cruise holiday. she was very helpful”

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Posted 1 month ago

“All fine and seamless in the booking”

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Posted 1 month ago

“Booking experience good and quick. Let's hope the cruise is the same.”

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Posted 1 month ago

ROL Cruise is rated 4.7 based on 307 reviews