ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 290 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All fine and seamless in the booking”

Helpful Report

Posted 6 days ago

“Why, said what I needed. Sorted.”

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Posted 3 weeks ago

“When in contact, the dealing was very good. However, I wasted an afternoon waiting for a callback to finalise the deal”

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Posted 2 months ago

“Darren was extremely helpful and unfussy”

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Posted 4 months ago

“Easy to book with friendly, helpful member of staff.”

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Posted 7 months ago

“Quick and easy to book”

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Posted 8 months ago

“East booking”

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Posted 9 months ago

“This is the booking only.Apart from a couple of telephone hic cups with a Billy and a Ben yesterday but today spoke to the lovely efficient Karen who sorted out the booking.That is why it is 4 *not 5*”

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Posted 9 months ago

“Very helpful and friendly service.”

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Posted 9 months ago

“Unable to contact via email. No recording machine to inform the company regarding the use of voucher if cruise price exceeds £3000.00 Hope the company will honour the discount voucher.”

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Posted 10 months ago

“Took several attempts but when I eventually spoke to the agent she was friendly and helpful. Second booking with ROL. First was good too.”

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Posted 10 months ago

“Treated well as a frequent customer”

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Posted 10 months ago

“Easy to book but had hoped for regional flight from Leeds - altered to Manchester. First river cruise for me so await to see how good the service is ...”

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Posted 11 months ago

“The travel consultant was most helpful and took great pains to sort out our queries and provided clarification which reassured us immensely!”

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Posted 11 months ago

“OK so far we have not been on a cruise with you yet”

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Posted 1 year ago

“Efficient conversation with your representative during our telecon..... just awaiting feedback from your other people re : flights to Sydney now [i.e. Airport, timings etc]”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Verry good report”

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Posted 1 year ago

“Arranging a forthcoming cruise and being fully conversant with trip in question, answering all relevant details”

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Posted 1 year ago

“Hope it’s going to be good - but a long time coming back to us?”

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Posted 1 year ago

ROL Cruise is rated 4.7 based on 290 reviews