ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.78

4.8 Rating 394 Reviews

96 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.8

Based on 394 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used ROL for many years now, and will continue to do so. The Concierge team of Liam and Sally, now joined by Morgan, are excellent; always very helpful and knowledgeable. Long may it continue.”

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Posted 3 days ago

“Great customer service, we have been with them for many years and wouldn’t use anyone else.”

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Posted 1 week ago

“Helpful and friendly contact. Thank you”

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Posted 2 months ago

“Always great deals and helpful staff . Bit of confusion over cruise I was looking for but Leona checked it out and came back straight away with details cruise I wanted which I then booked. E mail sent to us has incorrect date on spoke to Leona who’d advised hitch with computer but paperwork would have correct date on hopefully this will be the case. That’s why only 4 stars instead of 5”

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Posted 3 months ago

“Very Good”

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Posted 4 months ago

“Gd information from Ellis and was expecting him to call back at 3pm as arranged, didn't happen and price was increased. Also price in brochure when booked wasn't available, should inform us this could happen.”

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Posted 5 months ago

“All fine and seamless in the booking”

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Posted 6 months ago

“Why, said what I needed. Sorted.”

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Posted 6 months ago

“When in contact, the dealing was very good. However, I wasted an afternoon waiting for a callback to finalise the deal”

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Posted 8 months ago

“Darren was extremely helpful and unfussy”

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Posted 10 months ago

“Easy to book with friendly, helpful member of staff.”

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Posted 1 year ago

“Quick and easy to book”

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Posted 1 year ago

“East booking”

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Posted 1 year ago

“This is the booking only.Apart from a couple of telephone hic cups with a Billy and a Ben yesterday but today spoke to the lovely efficient Karen who sorted out the booking.That is why it is 4 *not 5*”

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Posted 1 year ago

“Very helpful and friendly service.”

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Posted 1 year ago

“Unable to contact via email. No recording machine to inform the company regarding the use of voucher if cruise price exceeds £3000.00 Hope the company will honour the discount voucher.”

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Posted 1 year ago

“Took several attempts but when I eventually spoke to the agent she was friendly and helpful. Second booking with ROL. First was good too.”

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Posted 1 year ago

“Treated well as a frequent customer”

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Posted 1 year ago

“Easy to book but had hoped for regional flight from Leeds - altered to Manchester. First river cruise for me so await to see how good the service is ...”

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Posted 1 year ago

“The travel consultant was most helpful and took great pains to sort out our queries and provided clarification which reassured us immensely!”

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Posted 1 year ago

ROL Cruise is rated 4.8 based on 394 reviews