ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 290 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cruise assistant was very helpful and knowledgeable. There was no pressure to book.”

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Posted 1 month ago

“As always, excellent service from Liam in ROL Concierge”

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Posted 1 month ago

“Extremely helpful and competent agent.”

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Posted 1 month ago

“Knowledgeable staff always very helpful. Have used ROL for many years never any issues. Would highly recommend.”

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Posted 1 month ago

“Just made new booking and have to say the whole experience was seamless.”

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Posted 1 month ago

“Lots of information given to us as its our first River Cruise. Friendly and helpful”

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Posted 1 month ago

“Rachel helped us with making ‘a last -minute booking’ - I think there was just a room left on the lower deck and one on the middle deck as it was just three months before the start of the river cruising. She also managed to book us a flight from Birmingham to Budapest, via Amsterdam, saving us from having to travel to London. Rachel phoned us back when she had made all the investigations. All-in-all, Rachel provided an excellent customer service.”

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Posted 1 month ago

“Easy start to finish”

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Posted 1 month ago

“Olivia was friendly, helpful and efficient and booking our river cruise at a great deal was an enjoyable experience. Thank you.”

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Posted 1 month ago

“Knowledgeable advisor”

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Posted 1 month ago

“Matt was so helpful, Matt covered every detail of the booking and the cruise. Matt made our first river cruise booking experience an enjoyable experience.”

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Posted 1 month ago

“The attention to detail and helpful friendly service”

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Posted 1 month ago

“Answering the phone quickly. Katie helped with my cruise queries and with the booking.”

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Posted 2 months ago

“Booking was easy and efficient”

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Posted 2 months ago

“Booking was easy”

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Posted 2 months ago

“Very efficient and friendly service”

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Posted 2 months ago

“Lovely ,friendly and helpful sales girl Katie ,made booking easy.”

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Posted 2 months ago

“Excellent, prompt service marching previous experience.”

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Posted 2 months ago

“Professional assistance. Patience and making a generous offer.”

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Posted 2 months ago

“When in contact, the dealing was very good. However, I wasted an afternoon waiting for a callback to finalise the deal”

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Posted 2 months ago

ROL Cruise is rated 4.7 based on 290 reviews