ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 290 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our booking was handled by Luke who dealt with it in a very pleasant and efficient way. Many thanks.”

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Posted 5 months ago

“Our enquiry was quickly answered by Chris, who phoned the next day as promised and took our booking”

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Posted 5 months ago

“Jo dealt with my enquiry promptly and efficiently resulting in my making a booking. First class service. Thank you.”

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Posted 5 months ago

“They were very helpful. Very friendly. Answered all of our questions”

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Posted 5 months ago

“I spoke to Darren this morning. He is very polite and professional, but also friendly and helpful. This is not the first time we have been served by him! We have used ROL many times and have always found your staff to be an asset to the company. We have successfully booked a cruise to The Balkans on APT in June and are looking forward to ticking another destination off our bucket list! Thankyou.”

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Posted 5 months ago

“I had to change the date of my holiday. The ROL staff handled it with no stress and no hassle. Such a pleasure to deal with such professionals thank you”

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Posted 5 months ago

“As per usual, personable, efficient and totally satisfactory service from the ROL member of staff, in this case Jo.”

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Posted 5 months ago

“Zak is pleasant and efficient. Well done!”

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Posted 5 months ago

“I tried yesterday (Saturday 4/12) but failed to get through, got through on Sunday after about 25 minutes. I was able to sort out the holiday I wanted fairly easily, I was disappointed that it was not possible to extend it with a couple of nights in a hotel.”

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Posted 5 months ago

“Excellent service and guidance from Jake; love your honesty and responsiveness to questions”

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Posted 5 months ago

“Zak was very helpful and friendly, and patient to go through all the booking and the small change we made whilst considering the details - many thanks.”

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Posted 5 months ago

“Chris was really helpful, he was able to answering all my queries and provided full details of the River Cruise. In addition he checked if flights were available from Gatwick airport rather than Heathrow.”

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Posted 5 months ago

“Leona explained what our trip involved and gave a great info. Brilliant. We had used ROL before on a long haul cruise and helped us out with the booking process.”

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Posted 5 months ago

“Excellent process, Olivia was extremely helpful and efficient throughout our bookin proces.”

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Posted 5 months ago

“VERY EFFICIENT”

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Posted 6 months ago

“Exceptional help and support from Colette following the cancellation of our river cruise with APT.”

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Posted 6 months ago

“Excellent and efficient”

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Posted 6 months ago

“Ellis was helpful and efficient. We always book our holidays through ROL as it is so convenient.”

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Posted 6 months ago

“Callum was extremely helpful, clear t hear and understand and booked our holiday for us speedily.,”

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Posted 6 months ago

“I got all the answers to my questions. A credit to the company.”

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Posted 7 months ago

ROL Cruise is rated 4.7 based on 290 reviews