ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.78

4.8 Rating 394 Reviews

96 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.8

Based on 394 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Karen Titler who was extremely helpful. I felt very reassured about booking my holiday and everything was as she said on the booking form. Felt a good rapport with her”

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Posted 6 months ago

“Stephen was a joy to speak to. very helpful, told me everything i needed to know. just did the job without any fuss. Thank you”

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Posted 6 months ago

“Very good service and value for money”

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Posted 7 months ago

“I dealt with Olivia who was extremely helpful, knowledgeable and easy to deal with. We wanted a few changes which she handled with ease and nothing was too much trouble. We have used a couple of other cruise companies previously but Rol is a league above.”

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Posted 7 months ago

“The cruise assistant was very helpful and knowledgeable. There was no pressure to book.”

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Posted 7 months ago

“As always, excellent service from Liam in ROL Concierge”

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Posted 7 months ago

“Extremely helpful and competent agent.”

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Posted 7 months ago

“Knowledgeable staff always very helpful. Have used ROL for many years never any issues. Would highly recommend.”

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Posted 7 months ago

“Just made new booking and have to say the whole experience was seamless.”

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Posted 7 months ago

“Lots of information given to us as its our first River Cruise. Friendly and helpful”

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Posted 7 months ago

“Rachel helped us with making ‘a last -minute booking’ - I think there was just a room left on the lower deck and one on the middle deck as it was just three months before the start of the river cruising. She also managed to book us a flight from Birmingham to Budapest, via Amsterdam, saving us from having to travel to London. Rachel phoned us back when she had made all the investigations. All-in-all, Rachel provided an excellent customer service.”

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Posted 7 months ago

“Easy start to finish”

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Posted 7 months ago

“Olivia was friendly, helpful and efficient and booking our river cruise at a great deal was an enjoyable experience. Thank you.”

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Posted 7 months ago

“Knowledgeable advisor”

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Posted 7 months ago

“Matt was so helpful, Matt covered every detail of the booking and the cruise. Matt made our first river cruise booking experience an enjoyable experience.”

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Posted 7 months ago

“The attention to detail and helpful friendly service”

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Posted 7 months ago

“Answering the phone quickly. Katie helped with my cruise queries and with the booking.”

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Posted 8 months ago

“Booking was easy and efficient”

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Posted 8 months ago

“Booking was easy”

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Posted 8 months ago

“Very efficient and friendly service”

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Posted 8 months ago

ROL Cruise is rated 4.8 based on 394 reviews