ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 292 Reviews

95 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 292 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and friendly staff, nice to actually talk to someone when choosing a holiday”

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Posted 10 months ago

“Treated well as a frequent customer”

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Posted 10 months ago

“I like thank Jo your booking agent, for helping me make this River Cruise.”

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Posted 10 months ago

“Efficient and helpful service.”

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Posted 11 months ago

“Very polite and efficient service from the lady. It was quick and easy to make a booking. Thank you.”

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Posted 11 months ago

“Expected a long wait to be dealt with on a Saturday morning, probably one of their busiest days, but phone was answered quickly and my booking made with no trouble at all. Very pleased”

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Posted 11 months ago

“Very helpful on phone booking questions all sorted”

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Posted 11 months ago

“Super efficient service and attention to detail.”

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Posted 11 months ago

“Very easy to book, questions answered, very happy.”

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Posted 11 months ago

“Easy booking by telephone. Friendly and very helpful agent. Speedy communication on flights at time agreed. Excellent experience.”

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Posted 11 months ago

“Call handler was very helpful and friendly. He obtained the best price possible and negotiated my change of airport at no extra cost.”

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Posted 11 months ago

“The details of the trip I was interested in were well explained and once I had made my decision the booking was efficiently carried out.”

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Posted 11 months ago

“Ellis was most helpful and dealt with us very efficiently.”

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Posted 11 months ago

“Well dealt with by Ellis no problems .”

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Posted 11 months ago

“So, Jake was a star! During a busy day selling, ROL delivered with attentive, reliable support resulting in deposit being paid & job done. Until the next time, then.”

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Posted 11 months ago

“So, Jake was an absolute star! A call through to the ROL hotline on a busy selling day & my reservation was handled smoothly with my queries answered & deposit taken. Well done, & until the next time, then.”

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Posted 11 months ago

“As usual the staff are always very helpful and most friendly. Well done and thank you Jemma.”

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Posted 11 months ago

“Very good and efficient service.”

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Posted 11 months ago

“Easy to book but had hoped for regional flight from Leeds - altered to Manchester. First river cruise for me so await to see how good the service is ...”

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Posted 11 months ago

“This is my fifth booking with ROL Cruise always a great experience from the person who answered the phone To all involved in make a booking so smooth and stress free Always nice dealing with nice people in this case Leona. Ellis i found was the same.”

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Posted 11 months ago

ROL Cruise is rated 4.7 based on 292 reviews