Due to coronavirus, they have extended the amount of time it may take your parcel to ship out by 4-6 days, I placed an order 11 days ago, after 8 days, I contacted them, as my order hadn't even been sent to be PACKED yet....They informed me it would be 24-48 hrs before my order was shipped out, 48 hours later, I was told the same thing, and also that some of the items I ordered weren't actually in stock and they had to get them made first, 48 hrs later I am now being told it could be up to 4 days till it is ready to be packed, when I asked if after the next 4 days it is still not ready could I just get a refund, I was met with no response but "ma'am please give us a week" SOOOO annoying and worthless customer care, will NEVER recommend or order again