It took them a month to finish processing my order. I try to give them the benefit of the doubt because of the virus, but it's quite hard when Amazon has 2-day shipping. Also, my package is being delivered through some "priority" shipping via DHL, but is the expected date of delivery is over a week out. Kind of unfortunate. They gave me 100 points (equal to one dollar) which really doesn't do much for me. Poor, poor customer service. I hope the quality of their clothes makes up for it.