Paul
Outrageous service. Bot a Craftsman lawn mower through Rona on line. Machine was delivered to my house directly from Craftsman. I assembled the machine according to instructions and added oil and gas. Gas ran out of the air filter and the motor would not start. I contacted Briggs and Stratton. The technician said the float in the carburetor was likely stuck from the factory/warehouse. Contacted Rona customer service. They said an exchange would not be possible because the box the machine came in had been opened. They directed me to Craftsman (MTD in Canada). MTD said the warranty was with Briggs and Stratton and directed me to a repair shop. Rona won't take the machine back once gas has been put in. So now I have to contact a repair shop, drop off the mower, wait for it to be repaired, and pick it up, hopefully with no issues about the warranty being honoured on a machine that has never run. No peace offerings from Rona. No more dealings with Rona going forward, no more Craftsman products after this one, and no more Briggs and Stratton. Had plans for construction projects, will insist Rona not be the supplier of materials. Was a former regular customer.
3 years ago
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