RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 546 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

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“Aliya was very helpful in the gardening section, friendly and polite.”

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Posted 9 hours ago

“A huge thank you to Ally who helped to secure our outdoor shed. He offered to call us back and he DID, especially on a busy Saturday morning. Rona- Heartlake, you’ve got a gem on staff.”

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Posted 2 days ago

“Only 2 out of the three boxes were delivered. The 2 are useless without the third as they are all for one large piece of furniture. They will not refund because I received part of the order. They will not pick up the useless boxes.”

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Posted 1 week ago

“Went to Rona plus in Sherwood Park today to get some plumbing pipes, connectors or reducers. All I found were empty boxes and an employee who didn't have a clue where everything would be. Very disappointed with the Store since it changed from Lowe's to Rona. Not worth going there.”

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Posted 1 week ago

“We ordered and got charged in full for outdoor patio chair cushions for delivery in time for our BBQ party but they were never delivered. We phoned both Rona and Purolator (their delivery service provider) to complain and they told us that there was a labelling error in the address. When we demanded action on their part to resolve, they both pointed their finger to each other for responsibility. As of now, two weeks later, we still do not have what we paid for and the matter remains unresolved. Our BBQ party is now over. To save your sanity, DO NOT purchase anything on-line from Rona. It is hard to believe such a well-established Canadian business can be managed so poorly.”

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Posted 2 weeks ago

“I was at the Pickering Ontario store in the Plumbing section. Sales associate Noel helped me and gave me advice on how to install the shower drain. Another competitor's store I went to earlier for the same thing, said Sorry, we are not plumbers, can't give you any suggestions.”

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Posted 3 weeks ago

“Purchased a washer/dryer tower set from rona. Great service from randy at the london north store. Excellent delivery and set up. Also .. the best price in the city.. Thanks”

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Posted 4 weeks ago

“I walked in the store and there wasn’t any people around at the Caledonia and Castlefield location. There wasn’t a lot of staff as back when it used to be Lowe’s So I started racing my voice a little and saying hello is there anybody in here? It turns out to be that there was a man named Peter D’urso who said he could help me even though it was not his department. He was very helpful/knowledgeable, and took his time assisting me in getting what I needed. Great customer service and I am thankful”

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Posted 4 weeks ago

“Little plastic cap to fill hole was obliterated and side panel had a chip on the bottom. Customer service was the worst ever. Online order, initially they wanted me to ship to store in Calgary who shipped it to me apparently. Two weeks dealing with people, still not settled.”

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Posted 4 weeks ago

“Needed seed potatoes advertised on Rona's site. Went to closest which claimed they had 11 units. No units available. Phone west edmonton location, gave them the item number and the clerk said he had more than 20 (website said they had 23) and that he had checked the shelf himself. Perfect. Drive across the city to the store and they can't find the item. None in the store. Unacceptable. Don't really care whether stores are Canadian owned when service and communications is so poor. West Edmonton location”

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Posted 1 month ago

“Cam into the 52 street se location in Calgary I needed to find a very specific screw for new kitchen doorknobs John and another lady who I didn’t get her name both helped me find exactly what I needed testing them in the knob I brought John was very helpful and I’d go back to this store for sure”

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Posted 1 month ago

“I went 2 days ago to Rona maple located at Major mark and McLaughlin my experience was very positive I would like to express my gratitude to the manager James whom he was very professional and customer oriented and help me to choose my product and he made sure I was fully satisfied.”

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Posted 1 month ago

“Had a storm door installed which did not fit properly. Called the store in Crossiron Calgary and was told by Ashley, install coordinator, that she would speak to installer and get back to me. That was last Friday and now Wednesday evening and still no response. Looks like they are not even calling me back as they have their money so I guess who cares?”

Helpful Report

Posted 1 month ago

“Rona Plus Saskatoon West, has the absolute worst customer service since they have become a rona. I will not set foot in store again; asked a clerk if they had an item in the store as the web site said that it was available, The clerk told me to try and locate the item myself as that was not their job to find the item I was looking for. I think it is time to start insisting the employees either do their job, or get out of the building; when I asked to speak to a manager, they just told me that there isn't one in this location. Total BS store and employees.”

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Posted 1 month ago

“I asked a question, followed by confirming my question, today I received a response that my question was read!! Just TERRIBLE service as five days later I still don’t have an answer! Shopping elsewhere! Neda”

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Posted 1 month ago

“Ordered hot water heater plus install online.Installet installed damaged tank.Complained to customer service ,they say they will act but no action yet after 3 weeks”

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Posted 1 month ago

“I ordered a set of sliding doors for my closet that cost 130. I paid 70 for express shipping. when it came time to exchange he doors for the right size; their automated phone service was impossible to navigate. when I finally confused the system enough to put me through to a real person I was told they could exchange my door but I'd have to pay 70 for the return, another 70 for the new delivery and the price difference on the new door. the price difference I understand but 140 for an exchange makes me understand why no-one has ever recommended RONA to me. Don't try new things folks you might get burned.”

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Posted 1 month ago

“I just bought 15 sheets of 3/8 siding not a problem, I'm 76 years old nobody offered any help not the cashier nobody very poor customer service”

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Posted 1 month ago

“I purchased paint for a client I support. When I went back for more they mixed the color incorrectly. It took two months, many calls, escalations but the store manager Dale never called me back. Reached out to the head office. An employee/manager named Marisol asked me to come in to get my replacement can. She asked me to come at a specific time/day but when I got there I waited 25 min two pages she never came. She asked me to come again with no real ownership. I asked to be refunded but she wanted a receipt which was thrown out since it had been weeks since buying then after issue. This store East Guillumbury has very poor management and customer service. I will never buy anything there again! I suggest be caustious Cherubina R”

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Posted 1 month ago

“I don't have option to give negative ratings to this company. It was our first time buying washer and dryer from Rona. When we placed the order from store they did not inform us that we have to uninstall old washer and dryer. Sales person told us that our installation team will take care of this. At the time of deliVery, they started blaming us that we have wasted their time and they cancelled the delivery from their end and left. After that called customer service they said it was in store purchase and we can't help you. You have to call the store. Again tried calling store, they said our manager will look into this and you to come to store as he can't take calls and there is no such email for that. That is literally pathetic service after spending $2200 with this store.”

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Posted 1 month ago

RONA is rated 1.8 based on 546 reviews