RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 581 Reviews

18 %

of reviewers recommend RONA

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Metrics

1.8

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Streamline Bath shower base - on line only cannot view before purchasing and Streamline wants a fee if the base is returned. Customer service non existent”

Helpful Report

Posted 3 days ago

“I purchased an item to clean my drain. I opened the package and the product was clean, and unused however, Rona located on Memorial Drive, in North Bay would not return the item. It was only a 4 dollar item. If I would have purchased the item at Home Depot, I would have been able to return it because their return policy is better. I won't make that mistake again. The employees at this location are friendly and helpful - on a good note!”

Helpful Report

Posted 1 week ago

“I ordered 3 toilets and purchased their triple play install on all 3 over $1000. The day they were supposed to come they called and said the truck broke down so they would come the next day fair enough trucks break down. The next day so called Tech. Hardeep Bhiwani of Mak Appliances and Plumbing sub contracted by quickcontractors.com showed up with the 3 toilets said 1 toilet was dirty so he would only install 2. I said while you are installing the first 2 I will clean the 3rd. I cleaned the toilet but while I was doing it they snuck off with out doing anything. When I informed Rona of this they were surprised because they said they installed them. Rona did refund me the install fee but now I have 3 old toilets to be removed and 3 new ones stacked in my dining room to be installed. DO NOT USE RONA EVER. Not worth the hassle.”

Helpful Report

Posted 1 week ago

“RONA has a decent selection of products, but the overall shopping experience is disappointing. Online orders often get delayed or canceled without clear communication, and in-store service can be hit or miss depending on the location. Prices aren’t always competitive, and returns can be a hassle. While the products themselves are fine, the lack of consistency and customer support makes shopping here frustrating.”

Helpful Report

Posted 1 week ago

“This store is by far the worst store I have been to! I've never left a review ever good or bad, but I'm so beyond frustrated with Leduc rona every single time we have had the unfortunate pleasure to shop at this location we, wait for help for 15 min no one shows then we have to hunt someone down to help and they treat us like we are a nuisance! We pay your salary! We are the reason your job exists! I am currently waiting for someone to get us a vanity from the back but no they are on break! The only reason I'm waiting is we need a vanity because we have family coming from out of town and need one! Im so angry I want to scream! It's supposed to be dun to get nice things for your bathroom but you Leduc Rona have sucked the fun out of this experience. Congratulations on the worst service I have ever had!”

Helpful Report

Posted 1 week ago

“I purchased an entire deck package for delivery from Rona Crowfoot. It was sent out quickly, and we started doing posts, beams and joists right away. The lumber was less than perfect, but we were able to hide imperfections. We started installing deck boards this morning, and 6 hours later, not a single deck board is screwed down. The bowing is so severe and inconsistent that we've been unable to get more that three boards the same shape next to each other. Gaps range from 1/4 inch to 1 and 1/4 inches when laid down. I will be requesting replacement, but I've already wasted almost $300 in labour and have nothing to show for it. And now I have a crew here and nothing for them to do. After 40 years in the industry I've never seen such poor quality. To add to the issue, I'm concerned that anything Rona sends as replacement will be just as bad. I do not recommend.”

Helpful Report

Posted 2 weeks ago

“Randy in the appliance section of Hyde park road was super helpful knowledgeable and very efficient. He processed our order very quickly and was very pleasant to deal with. I could understand everything keep hiring people like Randy in London Ontario that are native speakers and knowledgeable. Please please please. It will bode well for business I don’t care if they are from somewhere else but language is super important not knowing proper terminology is especially important”

Helpful Report

Posted 2 weeks ago

“I ordered a gazebo from Rona online. It was shipped in several packages via Purolator. Two packages arrived promptly but it’s been a week and I’m still waiting for the other three to arrive. Neither Rona nor Purolator seem to know where they are or when they will get here. I chose Rona over Costco or Amazon because it’s Canadian. What a disappointing experience. I’ll never use them again.”

Helpful Report

Posted 2 weeks ago

“They do something outright fraudulent on their site. On their site a product's description says it "features a 5 year warranty". But in the specifications it says the product has a "3-year limited" warranty. Their site lets us post questions about products that everyone else can see (and answer), so I posted a question about the warranty. The question got posted on the site the same day I asked it, BUT RONA MANIPULATED IT TO SAY THAT THE QUESTION WAS 9 MONTHS OLD. The only explanation for that is them deliberately deceiving us by presenting false information. Businesses that deliberately present false information to sell their products deserve to fail. I'm never considering them ever again.”

RONA 2 star review on 28th September 2025

Helpful Report

Posted 2 weeks ago

“I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called rona on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received”

Helpful Report

Posted 3 weeks ago

“Rona Kingston on gardiners road. Web site shows many emerald cedars available but only one awfully weak looking one in store. Web site data base way off. Should be more reliable so customers are not put off shopping here.”

Helpful Report

Posted 4 weeks ago

“Ordered an awning from their website and it arrived broken. Waited several weeks for customer service to assist before blasting an email to RONA's C-Suite. Was promised a refund of the installation charge and eventually got a replacement awning shipped to me. It got installed after the summer was over. Additionally, RONA retracted their promise of a refund after the installation due to the fact that I would not sign a document releasing my insurance company from taking any action against RONA related to the awning in perpetuity. This would impact any potential claim I make related to the awning and the installation. Absolutely the worst customer service I have experienced in many years. On top of that, I was lied to by an executive. Don't trust this company.”

Helpful Report

Posted 4 weeks ago

“Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend Rona.”

Helpful Report

Posted 4 weeks ago

“Grandview/Vancouver location I asked everyone for help with a smoke detector connection questions and passed to the next person. Then was told to wait and no one came to help after 25 minutes. Stood at customer service desk waiting with one person on a computer. Looked at me several times and not even a can I help or asking what I may need”

Helpful Report

Posted 1 month ago

“We were an installation contractor for Rona in RedDeer. We did an install job for under $500.00 in February 2025 and it’s now September still haven’t been paid. They get the payment from client up front. Did another install for approximately $8,700.00 in June and still haven’t received payment. If you contractors are looking to sign up with them find something else to do.”

Helpful Report

Posted 1 month ago

“This is my second time ordering online from Rona and my package again is not arriving when they originally said is was going too. I think once my package has arrived I’m done with Rona and I’m gonna go back to Home Depot, it’s sad for me to say this because Rona is a Canadian store but the can not get it together.”

Helpful Report

Posted 1 month ago

“Terrible experience with Rona. Ordered a kitchen faucet online. The order was missing parts. This was only discovered after we paid for a plumber to change the faucet. We paid for a plumber to do absolutely nothing because of Rona’s terrible quality control of not sending us all the parts. The return and refund was terribly mismanaged. We will never do business with Rona again.”

Helpful Report

Posted 1 month ago

“Ordered an item online and was expecting it to be delivered to my residence. When the item was not delivered on the expected date I went through the tracking information and discovered it was held up due to the address being incorrect. I contacted the carrier (which I did not find helpful) and was told that RONA listed the street part of my address as a single digit; it is a 3 digit number and as a result the address printed does not even exist. The carrier informed me that I needed to contact RONA to have them correct it from their side of things. I queried whether or not they (the carrier) or RONA contacts the receiver in these situations and was told that they do not but could not speak on behalf of RONA. I called RONA customer support to inform them of the incorrect address and asked if they were aware: I was not surprised to hear that they weren't. I received a call back within an hourand informed that a correction would be sent right away to the carrier; this did not happen until several hours later. Now its 24 hours later and the carrier still has not processed the change in their system- per the carrier's agent it will take another 2 business days. So I wait....... I fully acknowledge that they are complexities with respect to the selling, shipping, and delivery of merchandise but what concerned me the most is that once the item was shipped, there was no communication between the vendor and the carrier to share that there was an issue or discuss what was needed to resolve it. If I hadn't done the legwork and made the necessary calls, the item would have sat for 5 days in the carrier's warehouse and then been sent back to RONA. I would be interested in someone explaining the reason why a customer had to deal with a problem?”

Helpful Report

Posted 1 month ago

“Quality of the products is very poor.”

Helpful Report

Posted 1 month ago

“Bad experience I would give it zero stars! Spent 2 hours sorting through wood (Horrible) Went to check out and the flyer said 15% off if you spent $100. They wouldn’t honour because they said lumber wasn’t included. You would only know this if you found and tried to read(such small print) at the end of the flyer. We will never shop at Rona again.”

Helpful Report

Posted 1 month ago

RONA is rated 1.8 based on 581 reviews