RONA Reviews

Name: RONA
Rating: 1.82

1.8 Rating 627 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 627 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been to rona numerous times and today is my last!!!!!!! It seems like every time you go in there they are out of stock or have minimal stock on hand. I was in irrigation supplies today with 3 other people who were looking for fittings, and none of us got anything because the shelves were empty or one here or one there. Went to Home Depot and the shelves were full of everything you needed. I don’t want to hear that you have supplier issues when Home Depot is fully stocked. Rona needs to discuss the inventory issues with the manager of Signal Hill Rona. This store is a total disgrace!!!!!!”

Helpful Report

Posted 2 days ago

“Ordered an online exclusive bbq grill which came in as a client return put back in the box in all its original shape. We noticed half way through putting together the grill. Added the grill and cover temporarily before requesting a refund return. But bbq grill cover was stuck due to misaligned parts and Rina refused to pick it up. No car no extra hands to haul this 80lbs piece of junk still refuse to pick up but sent a Purolator label!!! Charge back yesterday after 3 weeks of fighting with awful customer Servicenow based in Algeria. Rona lost by business after 25 years as a client. Selling the banner was the nail in the coffin.”

Helpful Report

Posted 1 week ago

“Went shopping for bathtub and shower base. The website gave a 3 day delivery window, with the remark it sometimes takes longer which can be understandable. Placed the order and it takes them a week to give you an estimate delivery date which is then more than 2 weeks from the order date. Called the callcenter and basically they said that is normal. Rona, at least be honest about your delivery dates, we would have waited but canceled my order.”

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Posted 1 week ago

“Had the best experience at Rona in Waterdown yesterday. Warren helped us pick out the perfect gazebo and was so knowledgeable. Then Patrick helped find it in the warehouse and when I told him what I drove he was honest in that it wouldn’t quite fit. No problem he held it for us while the huz went and got his truck. They were both so amazing can’t say enough good things! I’d give 11 stars if I could.”

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Posted 1 week ago

“worst customer service. Delayed delivery no help. TERRIBLE....”

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Posted 1 week ago

“Rona is the worst company to purchase products from. If you were ever to purchase something on line, they delay the return as much as possible. I would definitely take at look at their return policy before every purchase.”

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Posted 2 weeks ago

“I bought 2 pallets of the valu black earth. It says natural soil for the outdoors there's plastic pieces throughout, small hunks of wood and lots of live roots. They say it's good for gardening maybe so if you want to spend your time pulling weeds. That's what I get for going cheaper. Save your money and time don't buy this product! I do want to say I got great service kudos to Vak.Ernie who delivered it to specification. Ruth Hunter this is just a few passes in one of raised gatden beds”

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Posted 2 weeks ago

“Jeet securit gentleman is amazing at Richmond location 🙏🏻”

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Posted 2 weeks ago

“I’m really lucky to have Ben as my helper at Rona, Dunkirk Road. He was very helpful and full of knowledge about the products. He showed me different verities of the product with all the characteristics. Not only this but he himself took the big and heavy product box to the counter and then loaded it in my car. I am really impressed the way he provided the service by going out of way to book a technician online with the Rona head office for the installation of my product. Well done Ben!”

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Posted 2 weeks ago

“I had the best customer experience at the Brampton South store last week. Ash, I believe she may be an Manager there went above and beyond to get me what I came for. When I thanked her profusely for her get work, she told me it was her staff that deserved the credit, not her. True sign of a leader! Thanks again Ash!”

Helpful Report

Posted 3 weeks ago

“Rona's customer service for online purchases is 100% staffed by a call centre in Tunisia. I recently had an expensive purchase messed up by one of Rona's vendors and while I understand that mistakes can happen, it was excruciatingly difficult to deal with Rona's customer service agents in Tunisia. If you have the option, choose to make your purchase somewhere else.”

Helpful Report

Posted 3 weeks ago

“Ordered a double bathroom vanity for our bathroom renovation. Received with damage to engineered marble countertop. Went back and forth with customer service for a month. Was told on two different occasions someone would call me back that same day. Never received a call. Emails would go days in between, most times would not receive a response from them at all until I wrote them the 2nd time, or had to call myself. There customer service department does not want to help there customers AT ALL. Will NEVER shop at Rona AGAIN. Deeply disappionted in there poor customer service skills and response rates.”

Helpful Report

Posted 1 month ago

“Customer service is absolutely horrendous. Called 8 times and was told they would get me the information I needed. Never ever got the information via email or phone. Asked for supervisor three times, never received the call back I was promised. I would give a zero star rating if possible. Do not purchase anything at Rona if you have any other options. They will never help you with warranty or any other issue. Will not shop again”

Helpful Report

Posted 1 month ago

“I ordered a simple dolly. 2 wheels that's it. They packed it in a box when they knew there were missing pins for the wheels and only 1 washer. So of course I open the box, pull out the dolly and the wheels fall off. There's no way they could've packed it in the box without knowing that, but they did and shipped it off to me. Customer service was useless when I called and insisted on having pictures. For what, I dont know. I returned it online and got someone to take it back for me as I couldn't, which is why I wanted it delivered originally. I'll never shop there again. Plenty of other stores sell a dolly!”

Helpful Report

Posted 1 month ago

“wrong info on web site info on product in store, went to Canadian Tire and got what I was looking for.”

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Posted 1 month ago

“VERY POOR CUSTOMER SERVICE - ACTUALLY CAUSED DAMAGE TO MY HOME AND TAKE NO RESPONSIBILITY FOR IT - Story is we ordered washer and dryer - told instock and then one week later told we dont have that in stock - so change made and wait another week - then washer arrives and delivering company does not just leave appliance as we were told they would but detaches and water from the existing washer and breaks off connection and floods first floor and basement despite them distinctly informing us they would not install the new appliance - water shut off after 10 minutes and considerable damage to home - they then left dryer out in hallway as gas was not disconnected - called emergency plumber who came to first pipe and had that charge to pay for - then wrote company to explain issue and they said they would forward it to insurer who basically said it was not their responsibility and would not assist in paying anything that it must have been preexisting despite never having an issue. Terrible customer service and have contacted a lawyer who basically said they will delay the process to run the costs up and then settle after a year or two - I will never use Rona again when there are just as capable other box stores around. We are out over $4-5000 asking only for a new washer/dryer. They have to accept responsibility for the water damage as their listing states they will not detach anything even though the deliverer said he was just doing us a favour. Very bad experience with Rona and we are certain to tell all our clients and neighbours in the area that they do not stand behind their own mistakes”

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Posted 1 month ago

“If I could give negative stars I would. I ordered something online to the cost of $1035.00. Of course they took payment right away. I cancelled on the 5th but because they couldn't track ut they wouldn't cancel. So then I was told to return at delivery by not accepting which I did on the 11th of March. Today they told me that they confirmation I refused delivery but still will not process a refund as the sane vendor you couldn't track has supposedly not received it. This is not my problem its their problem they confirmed I refused delivery so need to put the money back on my card. This is frigging ridiculous its been 20 days since I refused delivery and 26 days since I first tried to cancel.”

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Posted 1 month ago

“Horrible to deal with for defective items purchased online. Will never ever order anything online with them again.”

Helpful Report

Posted 2 months ago

“Made new friends and love working there”

Helpful Report

Posted 2 months ago

“Made new friends and love working there”

Helpful Report

Posted 2 months ago

RONA is rated 1.8 based on 627 reviews