RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 612 Reviews

19 %

of reviewers recommend RONA

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1.8

Based on 612 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY POOR CUSTOMER SERVICE - ACTUALLY CAUSED DAMAGE TO MY HOME AND TAKE NO RESPONSIBILITY FOR IT - Story is we ordered washer and dryer - told instock and then one week later told we dont have that in stock - so change made and wait another week - then washer arrives and delivering company does not just leave appliance as we were told they would but detaches and water from the existing washer and breaks off connection and floods first floor and basement despite them distinctly informing us they would not install the new appliance - water shut off after 10 minutes and considerable damage to home - they then left dryer out in hallway as gas was not disconnected - called emergency plumber who came to first pipe and had that charge to pay for - then wrote company to explain issue and they said they would forward it to insurer who basically said it was not their responsibility and would not assist in paying anything that it must have been preexisting despite never having an issue. Terrible customer service and have contacted a lawyer who basically said they will delay the process to run the costs up and then settle after a year or two - I will never use Rona again when there are just as capable other box stores around. We are out over $4-5000 asking only for a new washer/dryer. They have to accept responsibility for the water damage as their listing states they will not detach anything even though the deliverer said he was just doing us a favour. Very bad experience with Rona and we are certain to tell all our clients and neighbours in the area that they do not stand behind their own mistakes”

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Posted 5 days ago

“If I could give negative stars I would. I ordered something online to the cost of $1035.00. Of course they took payment right away. I cancelled on the 5th but because they couldn't track ut they wouldn't cancel. So then I was told to return at delivery by not accepting which I did on the 11th of March. Today they told me that they confirmation I refused delivery but still will not process a refund as the sane vendor you couldn't track has supposedly not received it. This is not my problem its their problem they confirmed I refused delivery so need to put the money back on my card. This is frigging ridiculous its been 20 days since I refused delivery and 26 days since I first tried to cancel.”

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Posted 1 week ago

“Horrible to deal with for defective items purchased online. Will never ever order anything online with them again.”

Helpful Report

Posted 2 weeks ago

“Made new friends and love working there”

Helpful Report

Posted 1 month ago

“Made new friends and love working there”

Helpful Report

Posted 1 month ago

“So Rona wonders why they can't expand their customer base and continue to shutter store locations. I can tell you from my perspective, that their customer service is likely the leading cause. I was about to purchase $2,500 in windows and skylights during their "no sales tax" event. Being a savvy shopper, I did my research and found the exact same items at the Home Depot for less money. I looked up Rona's "Hassle-free Price Match Guarantee" and provided all the details they requested only to be told that they cannot price match items on promotion. The terms and conditions are unclear as they lead the consumer to believe that as long as a competitor to Rona is not advertising a sale, Rona will price match.......not so. Rona told me they won't price match, so I asked for a refund and will go buy my items from their competition since they do a better job ensuring they have the lowest price. Rona brings in customers by stating they'll match the price, but don't deliver. Furthermore, simply matching the price in my opinion, does not earn my business. the competitor who is priced competitively deserves my business since they have done all the leg work. In this case, the consumer is doing the leg work for Rona to get the sale. Absolutely not deserved. I will shop at the Home Depot from now on as Rona has shown me that they don't care about customer retention.”

Helpful Report

Posted 1 month ago

“I was in Rona on March 6, 2026 looking for some safety grab bars for my shower and bathtub in two different bathrooms and a few other items. The Manager, Dorian was very polite and helpful and took care of my list very quickly. Marta, at the checkout was also friendly and helpful. My new bathrooms are not only safer now, but look beautiful.”

Helpful Report

Posted 1 month ago

“I am so disappointed in the service I got from Rona. Bought a commercial dishwasher there, and even though it was brand new it did not work. Rona told me that I can’t return the appliance, and the manufacturer Forno refused to give a refund, even though there is a one year warranty. So now I’m stuck with a broken commercial dishwasher, but wait Rona offered me $200 refund so I can get it fixed. I won’t support Rona again.”

Helpful Report

Posted 1 month ago

“I would like to thank Mr. Damian who is a salesperson in the plumbing department at Rona retailer/shop located in 1848 Provincial Road,Windsor, Ontario, N8W 5W3 I knew nothing about plumbing until Mr. Damian helped me countless times with the construction of a kitchen Drain system. It is a pleasure to buy from a retailer whose employees are well trained and patiently and gladly help buyers like Mr. Damian was for me. Thank you very much Rona, thank you very much Mr. Damian”

Helpful Report

Posted 1 month ago

“Twice in 6 months I have bought items off Rona.ca and both times I have had troubles. Any communication is unhelpful, untruthful and rude. The first time my contractor was waiting for a bathroom vanity I ordered. They extended twice the date it would arrive and at the last moment said the delivery company wrecked it and to wait 5 days to get my money back in my cc. I was 2 weeks late by that time as they kept putting me off. The second time I ordered tiles that said they were $1.63sq ft in bold black writing with a line and $14.98 under that in light smaller black writing, which I assumed was them in bundles. I input 75sq ft into their calculation page and it gave me the bundles to buy and I did and then received only 10 tiles, so I called and was told a case was made and to wait for an email. When none showed I sent an email and opened a case and sent screenshots of the transaction and the costs their site showed. Then I got a call where they said they couldn’t hear me and would call back but they never did. I called them to have a customer service guy say what I see makes no sense and them saying it’s $1.63sq ft for a tile that is just 11.5” x 11.7” tells him they are $14.98 each. He says it to me three times but can’t explain how he could say that so I ask for a supervisor. He’s so rude and bored and it’s obvious. There’s no one to talk to me he says. I work so I arrange with him a call today at 12:30. No one calls. Once again a tradesman is waiting for things I bought from you and you have lied in your ad and misled me and now are ghosting me. Awful way to treat people. I’m do renos and now I won’t buy in your store”

Helpful Report

Posted 1 month ago

“Three times now we have gone to Rona in Calgary on 130th and each time a lovely woman named Sarah has helped us with appliances. She’s been informative, gracious, polite, and very helpful to get us what we want. We have bought a washer and dryer set, a dishwasher and recently today a new range because she called to let us know there was a discount going on today.”

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Posted 2 months ago

“I'be been waiting for almost 3 months now to return a purchase. They sent me several incorrect shipping labels and then when I finally phoned Purolator for pick-up (shipping label still had incorrect weight), they would not pick up from my area. It was too heavy for me to return to a purolator depot myself. However, the item WAS DELIVERED to my home, albeit by Fed-EX. Then the Rona rep told me to put the purchase in two boxes and bring it to a Purolator outlet. I told them the two boxes were out of the question, where would I get them? Hassle free returns, my foot! So they replied that they were having issues with Purolator anyway and that they'd contact me and send a new shipping label in a few days. Two weeks and another email reminder from me later, she repeated the two box BS and said I would get my money back as soon as the item was safely returned to them. Whad'ya bet that even if I went through the hassle of putting it into two boxes, that Purolator still won't pick it up and most of all would you even trust that they would give you a refund?”

Helpful Report

Posted 2 months ago

“Went to Rona today McLeod trail location. Could not even buy 2x4, doors were locked to the yard so I asked for help they tried paging someone after two times of paging no one came. I saw an employee walked past me while I was waiting at the doors. I asked him for help. He said he would page somebody. I told him they’ve paid somebody twice. He said not much more I can do. I said I guess I’m gonna have to go to Home Depot and his response was see you later. It’s pretty bad when every time I go in that store there is nobody to help, but everybody is standing around talking while I was trying to wait for the lumber. There was five staff members at the front sitting around talking.”

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Posted 2 months ago

“There is a little East Indian manager at the Leduc store that is very angry and hard to deal with. Not friendly at all. He should not be dealing with costumers.”

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Posted 3 months ago

“I am not getting any response from anywhere no one is responding from their team ,it's more than 1 month due to urgency I have done Air shipment paid extra but I didnt get my luggage yet and no one responding also This cargo is fraud or what I don't know first time I have done Air cargo from this site pathetic service”

Helpful Report

Posted 3 months ago

“Ever since I used Rona my life has been a nightmare. I bought a beautiful Mirror on line they said it would arrive on Jan 2nd. It never arrived we called Rona they said Puralotor canceled it they must of dropped it. We called Puralator they said Rona cancelled the shipment. Nobody seems to know where my mirror is that I spent $700 on. I also bought a washer and dryer and that experience has been a complete disaster. There installers are horrible. They never showed up twice. I took off work btw. Then they come and say you have to but this certain hose and vent from Rona and you rescheduled another appointment. When you go and turn the dryer on it doesn’t work because it’s the wrong hose connections. Now Rona won’t take accountability for all of this and I’m stuck having to get an hvac guy to come and install the correct hose. I will never use Rona again!!!!!! NO Accountabilty for there products and there customer service is HORRIBLE!!! Nobody CARES that works there. 0 STARS not any star! I just spent over $3000 in appliances and products and Rona won’t do anything! Buyers Beware! Don’t want this to happen to anybody what I went through and spent all this money.”

Helpful Report

Posted 3 months ago

“They are incompetent and not honest they tell you something and so the opposite never seen anything like this will never purchase anymore appliances Who would purchase 2 washers? One of was deffected and they promised to replace and again they send a washer that I don t want different from what I wanted When you pay your money to buy a new item you should be happy and this is not my case Adding that they did not connect it Do bad to start a new year”

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Posted 3 months ago

“I paid and I never received product! No money back nothing , Don’t buy online, no reliable place in”

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Posted 3 months ago

“We have an impecable service from RONA employees. We have visited varios location the one at Monte de Paiement ans the one at Buckingham. Cynthia Ferrier helped out with a return when no other employee wanted to assist and her service was outstanding, plus helped put with a kitchen project. At Buckingham, Nicolas has aways been duoer patient and proactive helping way and beyond with any request we had and also making us feel included since French is not our mother tongue. Fantastic service!”

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Posted 3 months ago

“Your delivery team for a washer did not do their job as they did 2 years prior. They had to unstack the washer/dryer before installing the new one, but did not. They were too delicate to do the unstacking I suppose. What is the point of having these guys if they dont do that basic bit? It means that one has to hire two other guys to do the stacking. Never buying from Rona again. This should be a standard part of washer/dryer delivery. The guys that installed it two years ago had no problem, but now, 2 years later, they dont do it. Horrible/lazy service.”

Helpful Report

Posted 3 months ago

RONA is rated 1.8 based on 612 reviews