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RONA Reviews

1.7 Rating 366 Reviews

16 %

of reviewers recommend RONA

Company Reviews

1.7

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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RONA 2 star review on 17th April 2024

Matthew Aka Inner Bay Renos In Long Point Ontario

RONA 1 star review on 14th April 2024

Canadian Shopper

RONA 1 star review on 5th April 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 22nd January 2024

RONA 1 star review on 16th July 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website search function is terrible. just try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product. view my pic. I look for 2x4s. It knows it is framing. but nothing shows up. lowes software works perfect. Why not Rona?”

RONA 2 star review on 17th April 2024

Posted 1 week ago

“The Kitchen Department in Crowfoot Velda was so helpful on contrast to the worst service I got from Nima yesterday. I really appreciated her help. I would definitely recommended her to anybody.”

Posted 1 week ago

“We are doing some renovations in our house. We are starting with new floors and our shed was damaged by a tree so need a new one. We went to the Rona on Bryne drive in Barrie ontario. We found 3 floorings that we thought could work. The woman who works in that department would not give us panels to take home and compare. She said we would have to by a box of each and just return them after. I said no way and we walked away. We went to home depot and they gave us a panel of 4 styles each to try. We went back and spent $1954.00 for floors and 1400 and a new shed. They are delivering free of charge and offered to carry into our house as well.”

Posted 1 week ago

“stood around waiting for a department rep over 20 minutes and store wasn't busy then they didn't have the size selections they should”

Posted 1 week ago

“This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material.”

RONA 1 star review on 14th April 2024

Posted 1 week ago

“Joe F was amazing, very knowledgeable about flooring products,he was patient and polite showed many different products of flooring.awsome service”

Posted 1 week ago

“Stay aside of this company”

Posted 1 week ago

“The Rona + store on Mavis and Bristol in Mississauga would not honor the price advertised in their flyer for grass seed. It states buy one, get one free and also shows the price of 16.99 marked down 50% to 8.49. I tried to buy at 8.49 for two as per the flyer, and was refused.”

Posted 2 weeks ago

“Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.”

RONA 1 star review on 5th April 2024

Posted 2 weeks ago

“Rona, Maple Ontario- Terrible attitude! Sorry- no gratitude for shopping there, no customer consideration/service - felt like I was 'UNWANTED' in that store. Believe me I'll never step foot in there ever again!( they don't care about customers or service) I'll be shopping at Home Depot where they do care. No wonder that store is empty- the attitude stinks! Even at the return counter...Brutal! Better hire instore and management that gives a care- READ YOUR REVIEWS! Change your attitude before everyone else changes stores!”

Posted 3 weeks ago

“Please don't give a customer false hope that someone will be in touch within two business days if almost a month later the customer is still waiting. Not professional. Missed opportunity. Missed customer”

Posted 3 weeks ago

“We have never been disappointed at Lethbridge Rona and have shopped there for many years. It is our preferred store for our renovations/projects We have found all staff to be very helpful. From the friendly hello when you walk in, to the yard workers who load your orders, to the help desk where we’ve found knowledgeable sales persons who are quick to assist you. Most visits they have escorted me directly to the aisles I’ve needed. My last visit was a return without a receipt that went very easy and Ryan assisted me figuring out the best price for another purchase. We would recommend this store to anyone.”

Posted 1 month ago

“Very bad service no one to help at all Don’t go this store”

Posted 1 month ago

“On February 26, 2024, I ordered a $1999.00 (without taxes) Blackstone cooktop . This article is exclusively available online on Rona’s website. The article was to be shipped between February 26 and March 5, 2024. It is March 12, 2024 and I have not received my order. Yet my credit card was charged for the full amount of the purchase including taxes. I called customer service 3 times. Each time they tell me that they will check what is happening with my order and that they will call me back. I had no call back. Very bad experience. Unreliable customer service. Online purchases with Rona are to be avoided because you risk never receiving your order. And I don’t know if I can get my money back. Le 26 février 2024, j'ai commandé une plaque de cuisson Blackstone d'une valeur de 1999,00$ avant taxes. C'est un article exclusivement disponible en ligne sur le site web de Rona. L'article devait être expédié entre le 26 février et le 5 mars 2024. Nous sommes le 12 mars 2024 et je n'ai pas reçu ma commande. Pourtant, ma carte de crédit a été débité pour le montant total de l'achat incluant les taxes. J'ai téléphoné 3 fois au service à la clientèle. À chaque fois on me dit qu'on va vérifier ce qui se passe avec ma commande et qu'on va me téléphoner pour m'en informer. Je n'ai eu aucun retour d'appel. Très mauvaise expérience. Service à la clientèle peu fiable. Les achats en ligne avec Rona sont à proscrire car vous risquer de ne jamais recevoir votre commande. Et je ne sais pas si je vais pouvoir récupérer mon argent .”

Posted 1 month ago

“they had 4 workers at one computer and then I asked them for help and the worker gave me attitude never coming back do better”

Posted 1 month ago

“WHY NOT? Please forward this to those impressive top notch management who make the rules and what to tell customers when we ask for a kitchcne cabinet price list. RONA is a home improvement store unfortunately managed for canada by americans We used to be able to take a kitchen cabinet brochure and also a price list and you can go home and figure out the price of a project very easily NOW you can have a broshure but not the price list. I was told I will have to go to each bin to obtain the prices or online. HOWEVER, I was told there is a 20% discount until tomorrow. (Feb 28). So we cannot have a price list anymore? WHY NOT?”

Posted 1 month ago

“Bought window blinds in reddeer that would not fit, tried to return at the Rona location in Leduc. They would not return them because they were not bought there. We spent hundreds of dollars at Rona renovating two homes, we drove all the way to reddeer from leduc returned the blinds, drove across the street to HOME DEPOT bought exactly what we needed and left. It's important to know ANY time I've needed to return an item to HOME DEPOT, WALMART, SHOPPERS DRUG MART the LOCATION that I purchased it from has never mattered. Corporations are a CHAIN STORE...not independent...policy like this for RONA will be their demise. Reddeer RONA and HOME DEPOT are basically across the street from each other and I can tell you HOME DEPOT has the business and is always busy. So my future spending will be with home depot and my first option from here on out. Customer SERVICE is of utmost importance in a world where competition is everywhere, I guess this is why HOME DEPOT has a full parking lot every single day and RONA does not.”

Posted 2 months ago

“Moen kitchen faucet - thin, weak water flow - like a bathroom water-saver! Takes me twice as long in the kitchen to do anything. I hate it. The man "helping" me at Rona was no help at all.”

Posted 2 months ago

“You have 2 days after receiving a defective item bought online for a partial credit. Wow !”

Posted 2 months ago

“I had Rona Ottawa install windows - the installers were amazing ! I had a previous contractor measure incorrectly. Rona took back the patio door at no extra charge. The man that coordinated everything was brilliant ! I am going back today to order flooring I could save some money at Costco but I would not get the coordination of care from the home Reno dept and because of this I save using Rona Hunt Club Road”

Posted 2 months ago

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RONA is rated 1.7 based on 366 reviews