RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 656 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

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“Just have more of the same to add. After waiting forever, I walked out and went to Home Depot and gave them my money instead.”

Helpful Report

Posted 1 day ago

“Excellent professional service, from the initial contact with Ben, in the install department at Rona+ in Kingston On., to the completion of the project with the fence contractor Justin from Trinity Custom Carpentry, plus his crew; Ben and Issac. Ben is a very resourceful contact, he has the skills and foresight to arrange the supplies plus the contractor and team, for our fencing project. The men were all professional, friendly and extremely skilled in their areas of expertise. We receive peace of mind, knowing our fence was installed properly, no surprises... Thanks to everyone, we greatly appreciate the work you have done for us. Keith and Kathryn Slattery.”

Helpful Report

Posted 2 days ago

“Alex is very knowledgeable. Knew exactly what I was looking for. Help me find it and give me the exact dimensions sizes of all that I needed. I was very happy that I was able to find what I wanted and everything fit beautifully. Was definitely impressed. Thank you Alex”

Helpful Report

Posted 1 week ago

“I ordered on line for speed. It was different from anything I’ve seen before so I asked how to open it. He asked 2 other employees. None knew. Sent me across the store to pick a different one. Back to the other end to refund. Back to the other end to pay and then back to the original door to my vehicle. My 3 min pickup became 20 min. Absolutely unacceptable! Had to park in the pick up area because the handicapped spot is at door 2. Done with Rona.”

Helpful Report

Posted 1 week ago

“Made a larger online order August 9th. Total fiasco. Wrong items unreasonable delays. When I went to a store in Vancouver on Grandview Hwy the staff member helping me with a behind the counter item (Lutron Smart Dimmer) they gave me the wrong item insisted it was right….. it was wrong. When I went to return it, same staff member was there helped me after she finished scrolling on her phone. Reluctantly acknowledged it was wrong and processed the return. I am done with Rona. Failed in every aspected of supplying this last project. They can take their pathetic pro discount program a stuff it.”

Helpful Report

Posted 2 weeks ago

“the online customer service girl on Aug 9,2026 around noon, she is the Worst, absolute worst customer service I have ever come across. she lied to you and say she will check things and call you back but never call back. she can easy to answer the question, but she doesn't do her work. Rona should pay attention to her, I saw other people has same complain, may be Rona should pay attention to those bad employees.”

Helpful Report

Posted 2 weeks ago

“I will never spend another dollar at Rona. I bought a coffee machine from the Grandview location, and it was completely defective—it literally could not brew a single cup of coffee. I brought it back within 36 hours. The first manager flatly refused the return, forcing me to leave and call Rona’s corporate customer service line. Corporate explicitly confirmed that under their policy, any item returned within 48 hours—especially a defective one—must be accepted by the store. Corporate even called the branch, spoke to management, and called me back to promise that the issue was resolved and I could go get my refund. But when I went back after my work shift, the nightmare continued. A different evening manager was on duty. There was zero communication passed down from the daytime shift. She refused the return because the item had been used. To use a simple analogy: refusing a return on a defective item because it was "used" is like a dealership refusing to take back a car that broke down on day one because you "drove it." How am I supposed to know a product is defective without plugging it in to try it? To make matters worse, their wall explicitly boasts a "flexible 90-day return policy," yet it is completely hostage to "manager discretion," meaning the policy changes depending on who is standing at the desk. I was forced to stand there arguing my case for an entire hour before she finally processed the return. As a business owner who relies heavily on sourcing materials and tools, this total lack of consistency and respect for a customer's time is unacceptable. My colleagues have always told me to stick to Home Depot because of their superior warranties and hassle-free guarantees, and I will be taking their advice from now on. Rona has officially lost my business permanently.”

Helpful Report

Posted 2 weeks ago

“Wen to the store to order an ENT pipe and they said there is no inventory. I ordered online and after a week they canceled my order due to no inventory. Why does your website shows inventory if there is none?”

Helpful Report

Posted 3 weeks ago

“I ordered a shower base that came cracked and was offered no quick solution they told me I would have it repaired locally. I waited days to get help no responses and had to pay to have it repaired myself as they stated I would be refunded. This is the only size shower base available in my area so options were limited. The supervisor I was talking was no longer at the company and the new person said they would only refund a small amount (which doesn’t even cover the tax of what I paid). I also found out I am speaking to North Africa not even Canada. If it isn’t resolved I am going to small claims. Worst experience I have ever received in my life. I will never order from Rona again.”

Helpful Report

Posted 4 weeks ago

“Hello I have been let down by Rona again I bought 2 penguin gazebo a 12x14 and a 12x17 less then a year ago . After 1 thunder storm both of the roofs of my are damaged So I contacted rona and they passed me off to there supplier .They both told me nothing they could do They passed me back and forth At the end both companies told me sorry about your luck Great customer service from both companies Thank you”

Helpful Report

Posted 1 month ago

“Very disappointed purchasing a gazebo with Rona store. Missing items and a broken board when delivery came in. Head office in Quebec did not respond after 3 emails. They showed poor customer relation.”

Helpful Report

Posted 1 month ago

“I am still in the process of having a terrible experience with Rona. I received one of two boxes of a gazebo. They can’t find the other box. The shipping company has lied about delivering the product (after days of searching for it) and multiple phone calls to both the shipping company contracted by Rona amd Rona customer service. When I finally asked for a full refund and for them to pick up the one box I received, they sent the request to their logistics department. It’s been a few days and I’ve heard nothing. I used to shop at Rona, have a VIP Pro membership as a small business owner, and at this point feel that I will never touch this store with a ten foot pole ever again. Absolutely abysmal service.”

Helpful Report

Posted 1 month ago

“Purchased a high end gazebo from Rona Kanata. It was out of stock, so agreed with display model. Only came 3 weeks later after multiple calls and showing up in store. Missing pieces such no clamps, screws, nuts , washers, broken board. Roof has dents and scratches. Written to head office and was ghosted. Still no response weeks later after 3 emails. Beware of purchasing gazebos at Rona.”

Helpful Report

Posted 1 month ago

“Worst, absolute worst customer service I have ever come across. They lie to you and say they will check things and call you back but don't. The promised a supervisor will call me today, but no call. They just don't seem to care about customers at all. Won't purchase from Rona again.”

Helpful Report

Posted 1 month ago

“i ordered 2 deck boxes and after 8 days they had not even shipped yet. when i looked into it Purolator had put in their system that a label had been created but 5 days later they still had not been picked up in Ontario to come to BC. Person on the phone had no idea what to do so i insisted on a refund and was told it would take 10 to 14 days to process. this is the last time i will deal with Rona as they need to get there act together or get out of the online service. Bought from Costco it is much easier.”

Helpful Report

Posted 1 month ago

“Rona sells a composted cow manure product called valu+. Most bags contain a lot of weed seeds. Some of the bags contain weed killer that the cows have eaten, passes through them and is not removed by composting. Kills your vegatable garden for 3 to 5 years. This product is horrible and should not be sold by Rona. It is not up to Rona standards.”

Helpful Report

Posted 2 months ago

“I placed an online order in Canada, for ~$2500 patio set. Transaction was fine, the email verified that I ordered correctly (colour was black for both the table/chairs set and the umbrella stand). Unfortunately when the umbrella stand was shipped late, from the U.S., it arrived in a stark gold colour. Long story short, after several back-and-forth emails and escalation, the response was that the "manufacturer confirmed that what I received it what I ordered." Even though I showed my Order Confirmation email, showing BLACK as the ordered colour, they insisted it was my error (which led me to believe that there was something wrong in their back-end system with partnumbers etc.) - clearly showing that the customer-facing information (website and email confirmation) was different. They said I could get a refund as long as I packaged and shipped the umbrella stand back to them, and then placed another order. WHAT A POOR CUSTOMER SERVICE EXPERIENCE! Oh, they did offer a 10% back ($15) if I kept it... You be the judge, all I know is that's the last dollar I ever spend with Rona, there are a few alternative options close to me, and they will have my, and my company's, future business...”

Helpful Report

Posted 2 months ago

“The Vernon Rona has had an ongoing issue with the store being intolerably warm in the summer months, I have asked many staff members and am repeatedly told that unfortunately Rona seems unable to fix , my visits are short for this reason as well as many other shoppers ,as I have heard many complaints. For a comfortable shopping experience I think a lot of us may be going elsewhere :(”

Helpful Report

Posted 2 months ago

“Ordered an item online with quantity of 2 but only received 1. Charged for both items but no resolution or refund upon complaint. Terrible customer service”

Helpful Report

Posted 2 months ago

“From start to finish this has been my worst online experiences ever. From false information to undelivered promises. I received a defective charger and possibly batteries that show zero life when pressing the charge display. Defects happen so I ordered a replacement. Lucky my second one has the exact same issue. Oddly the second one sat in a store for two days before being shipped. I had to call and ask why and make sure it got picked up. Wow. Anyway now I have two dead kits. Both manufacturered in 2021. I’m guessing after 5 years batteries go flat. Im sure if I ordered another one I’d expect to have the same problem. I’ll never buy Black and Decker again. If they break in the box. I can’t see how theywould stand up to basic use. Very disappointing on all fronts.”

Helpful Report

Posted 2 months ago

RONA is rated 1.8 based on 656 reviews