RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 562 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I oredered a light fixture that arrived with a damaged glass shade. I was told that I only had 3 days to report the issue and I was too late. I really don't think that is acceptable.”

Helpful Report

Posted 5 months ago

“Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend Rona+ south Red Deer!! Thanks Rona+ -keep up the great service!!”

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Posted 5 months ago

“I really wanted to support a Canadian affiliate but every time I’m in Rona I literally can’t find what I’m wanting and end up going to. Tonight I stopped and had 7 things on my list and not things that were odd or abnormal. I walked out & honestly there’s no chance I’ll go back unless they hire a different purchasing manager!!”

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Posted 5 months ago

“I was trying to buy Canadian. We don't have many choices when it comes to building supplies. I went to RONA because they used to be Canadian (owned by an investment firm out of New York now) I visited the store to purchase paint for doors and trim, as I was looking for better quality paint than what I had. A clerk assisted me by showing me three options, and I chose the mid-range paint priced at $48, as it fit my budget. While the paint was being shaken, I noticed a sign advertising 30% off SICO Endurance, which would have been a better-quality paint at a lower price of $42. I asked the clerk if I could switch to the discounted paint (she should have known about the sale). To my surprise, the manager refused to allow the switch because tint was already added to make it white. I ended up purchasing the original paint because I needed it for my project, but I left the store feeling disappointed and frustrated. This experience has made me reconsider where I shop for my renovation needs. When I got home I sent in a complaint and they offered me 10% off my next purchase. I felt it to be an insult. So I phoned customer service, they offered me a $10 gift card. That at least brought the cost down to the sale price. But I'm still stuck with crappy paint. You would think customer service would be more of a priority during these tense political and economic times. I guess not.”

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Posted 5 months ago

“Rona in Barrie Mapleview, the customer service is disgusting. I tried to return a product which I was not satisfied with and because it was used and according to them it had no defects, I could not return it. They simply told me that I had to take it back home. Ask for the return policy and they tell me that it only works if the product is damaged or if it is not used and is returned in its original packaging. Do not go to Rona. You will regret it for sure if you have problems with your product, I assure you.”

Helpful Report

Posted 5 months ago

“Went to the Brampton (Steeles Avenue) to get a sheet of Baltic birch plywood @ almost $100s a sheet I might add, but I needed a couple cuts to even be able to get it own. I commented to the guy that they needed a new blade annd that I wasn’t even sure it was usable with the ridiculous amount of tear out. His comment was that, “yeah, the saw was really dull”. So if you know it. The customer calls it out and you work in a hardware store with blades 100 ft away, why not fix it? Because nobody cares!”

Helpful Report

Posted 6 months ago

“Did not! Went to Rona a few days ago. More employees than customers in the store. Searched for the products I needed couldn’t find. No one asked if I needed help, went to Home Hardware, was asked immediately, showed me, went home with the product I was looking for.”

Helpful Report

Posted 6 months ago

“Aadil at the W. Gwillimbury location is as good as it gets. We have dealt with him a couple of times on new purchases and warranty issue and his service couldn't have been better. He had Paris assist us with the last return warranty issue and she was great as well”

Helpful Report

Posted 6 months ago

“Travelled 25 minutes pushed in time to buy melamine shelves on sale(only$1 off). Shelf was empty. Bought some other ones and asked for rain check on out of stock ones. Check out person did not know what a rain check was. Customer service said they had some in the warehouse in stock if I wanted to wait until they could get them out. Said “sorry, but I’m too pushed on time” asked for a rain check. Customer service said they can’t give a rain check because they do have some somewhere in stock. Again said I didn’t have the time to wait and had come from the other end of the City to get these. Nope no rain checks Perhaps if you’ve something on special you’d have someone monitor the stock and replace those sold. Thanks Rona I’ll pay full price at Copps.”

Helpful Report

Posted 6 months ago

“Thanks for the 10 star Help From NOEL in plumbing!!”

Helpful Report

Posted 7 months ago

“At the Sechelt Rona Appliance Department we had a very knowledgeable and helpful experience with Laura in selecting three appliances. The availability for actual delivery took a while, but in the end the timing turned out well. Laureen was also very helpful. The fellows, Zeus and Alec, who delivered our laundry centre and new range couldn't have been more efficient, knowledgeable and polite. We will visit Sechelt Rona again, next time we're shopping for an appliance.”

Helpful Report

Posted 7 months ago

“I was looking for some plumbing parts today at the Pickering Ontario Store. One of the sales associates, Noel , helped me find what I was looking for. He was pleasant knowledgable and helpful. First of all, it's nice when you don't have to go searching for help over the entire store for help, and second of all its a real bonus when you find someone that can understand your needs and help to solve your problem. THANKS NOEL!”

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Posted 7 months ago

“Noel in plumbing at the pickering store was very helping, friendly. Will definitely return”

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Posted 7 months ago

“Priyal was a great salesman at Rona south trail Calgary.”

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Posted 7 months ago

“Ordered cabinet with install from store in Kanata Ontario Installer took incorrect measurements or designer took down wrong Delivery showed up in my driveway NO notice co call no email like they said they would Had to help delivery guys get pantry in house - too heavy for them After day one installer left cabinets unlevel, not plumb After day two installer left cabinets unlevel , not plumb,not sure to each other Used cardboard from cabinet packaging and screw box for shim DSM said card board is good to use since he saw it on internet... ya ok Cabinet had only 1 screw holding . Missed stud with other screw Cabinets not secured to each other Used 1 drawall screw to fix to other cabinet Didn't use hole saw for back of cabinet for plumbing stub out I can go on.”

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Posted 7 months ago

“During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist!”

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Posted 8 months ago

“Orderd a cabinet online. A month later, all we get is 'we don't know where your package is. Call Purolator '. Dead end with your shipper. That's not our problem. It's yours! We want our money back, for a product we never received.”

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Posted 8 months ago

“The manager at Rona ( near the Costco in Windsor) was incredibly helpful on helping us find a Christmas tree. He went “ above and beyond” and provided exceptional customer service!!! I have nothing but wonderful things to say about him, personally, and his store in general!!!!”

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Posted 8 months ago

“Peter Durzo was very helpful at the castlefield location and I was able to find the perfect dishwasher for my home after my old one but the dust!”

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Posted 8 months ago

“I ordered a $3000 shower kit to be delivered.December 5th. It's now Dec. 16, and I still don't have it. It's holding up a renovation project that was to be done by christmas. They use Day & Ross to deliver who have proved useless at solving the problem. Never again”

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Posted 8 months ago

RONA is rated 1.8 based on 562 reviews