RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 656 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

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“I purchased an entire deck package for delivery from Rona Crowfoot. It was sent out quickly, and we started doing posts, beams and joists right away. The lumber was less than perfect, but we were able to hide imperfections. We started installing deck boards this morning, and 6 hours later, not a single deck board is screwed down. The bowing is so severe and inconsistent that we've been unable to get more that three boards the same shape next to each other. Gaps range from 1/4 inch to 1 and 1/4 inches when laid down. I will be requesting replacement, but I've already wasted almost $300 in labour and have nothing to show for it. And now I have a crew here and nothing for them to do. After 40 years in the industry I've never seen such poor quality. To add to the issue, I'm concerned that anything Rona sends as replacement will be just as bad. I do not recommend.”

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Posted 10 months ago

“Randy in the appliance section of Hyde park road was super helpful knowledgeable and very efficient. He processed our order very quickly and was very pleasant to deal with. I could understand everything keep hiring people like Randy in London Ontario that are native speakers and knowledgeable. Please please please. It will bode well for business I don’t care if they are from somewhere else but language is super important not knowing proper terminology is especially important”

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Posted 10 months ago

“I ordered a gazebo from Rona online. It was shipped in several packages via Purolator. Two packages arrived promptly but it’s been a week and I’m still waiting for the other three to arrive. Neither Rona nor Purolator seem to know where they are or when they will get here. I chose Rona over Costco or Amazon because it’s Canadian. What a disappointing experience. I’ll never use them again.”

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Posted 10 months ago

“They do something outright fraudulent on their site. On their site a product's description says it "features a 5 year warranty". But in the specifications it says the product has a "3-year limited" warranty. Their site lets us post questions about products that everyone else can see (and answer), so I posted a question about the warranty. The question got posted on the site the same day I asked it, BUT RONA MANIPULATED IT TO SAY THAT THE QUESTION WAS 9 MONTHS OLD. The only explanation for that is them deliberately deceiving us by presenting false information. Businesses that deliberately present false information to sell their products deserve to fail. I'm never considering them ever again.”

RONA 2 star review on 28th September 2025

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Posted 10 months ago

“I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called rona on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received”

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Posted 11 months ago

“Rona Kingston on gardiners road. Web site shows many emerald cedars available but only one awfully weak looking one in store. Web site data base way off. Should be more reliable so customers are not put off shopping here.”

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Posted 11 months ago

“Ordered an awning from their website and it arrived broken. Waited several weeks for customer service to assist before blasting an email to RONA's C-Suite. Was promised a refund of the installation charge and eventually got a replacement awning shipped to me. It got installed after the summer was over. Additionally, RONA retracted their promise of a refund after the installation due to the fact that I would not sign a document releasing my insurance company from taking any action against RONA related to the awning in perpetuity. This would impact any potential claim I make related to the awning and the installation. Absolutely the worst customer service I have experienced in many years. On top of that, I was lied to by an executive. Don't trust this company.”

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Posted 11 months ago

“Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend Rona.”

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Posted 11 months ago

“Grandview/Vancouver location I asked everyone for help with a smoke detector connection questions and passed to the next person. Then was told to wait and no one came to help after 25 minutes. Stood at customer service desk waiting with one person on a computer. Looked at me several times and not even a can I help or asking what I may need”

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Posted 11 months ago

“We were an installation contractor for Rona in RedDeer. We did an install job for under $500.00 in February 2025 and it’s now September still haven’t been paid. They get the payment from client up front. Did another install for approximately $8,700.00 in June and still haven’t received payment. If you contractors are looking to sign up with them find something else to do.”

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Posted 11 months ago

“This is my second time ordering online from Rona and my package again is not arriving when they originally said is was going too. I think once my package has arrived I’m done with Rona and I’m gonna go back to Home Depot, it’s sad for me to say this because Rona is a Canadian store but the can not get it together.”

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Posted 11 months ago

“Terrible experience with Rona. Ordered a kitchen faucet online. The order was missing parts. This was only discovered after we paid for a plumber to change the faucet. We paid for a plumber to do absolutely nothing because of Rona’s terrible quality control of not sending us all the parts. The return and refund was terribly mismanaged. We will never do business with Rona again.”

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Posted 11 months ago

“Ordered an item online and was expecting it to be delivered to my residence. When the item was not delivered on the expected date I went through the tracking information and discovered it was held up due to the address being incorrect. I contacted the carrier (which I did not find helpful) and was told that RONA listed the street part of my address as a single digit; it is a 3 digit number and as a result the address printed does not even exist. The carrier informed me that I needed to contact RONA to have them correct it from their side of things. I queried whether or not they (the carrier) or RONA contacts the receiver in these situations and was told that they do not but could not speak on behalf of RONA. I called RONA customer support to inform them of the incorrect address and asked if they were aware: I was not surprised to hear that they weren't. I received a call back within an hourand informed that a correction would be sent right away to the carrier; this did not happen until several hours later. Now its 24 hours later and the carrier still has not processed the change in their system- per the carrier's agent it will take another 2 business days. So I wait....... I fully acknowledge that they are complexities with respect to the selling, shipping, and delivery of merchandise but what concerned me the most is that once the item was shipped, there was no communication between the vendor and the carrier to share that there was an issue or discuss what was needed to resolve it. If I hadn't done the legwork and made the necessary calls, the item would have sat for 5 days in the carrier's warehouse and then been sent back to RONA. I would be interested in someone explaining the reason why a customer had to deal with a problem?”

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Posted 11 months ago

“Quality of the products is very poor.”

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Posted 11 months ago

“Bad experience I would give it zero stars! Spent 2 hours sorting through wood (Horrible) Went to check out and the flyer said 15% off if you spent $100. They wouldn’t honour because they said lumber wasn’t included. You would only know this if you found and tried to read(such small print) at the end of the flyer. We will never shop at Rona again.”

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Posted 11 months ago

“It is zero rate. The worst experience i had with purchase online. I made order for 1800$ at night and the next morning there was a sale for 15%. I called them and have canceled the order because they refused to apply the discount. I kept calling them for 4 days to get at least an email for cancellation and they kept repeating the same sentence that they are waiting for the vendor. I am stuck with their system which is unprofessional because while waiting for their confirmation the discount will be over.. I dont recommend anyone to buy from their website online.”

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Posted 11 months ago

“I experienced it twice RONA.ca ( Sunridge, Cagary NE location). First i bought a Fridge, after two months Cooking range the delivery guy did not scheduled the appointment one day before the arrival. It is happening again, tomorrow they are supposed to deliver cooking range and delivery company did not call me when they are coming. Delivery Window is 8am to 4:30 pm. why the hell these people do not care others time. (Fu*k Me) why i ordered again.”

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Posted 1 year ago

“We went into Rona+ Windsor to get blinds. We waited over an hour for staff (one person) because she was assisting another customer before she could assist us. We needed the blinds cut to size, apparently she was the only one qualified to cut them. Waiting an hour for this service and 1 employee is totally unacceptable. The employee to customer ratio is completely wrong. Under staffing only makes for a disgruntled customer like myself.”

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Posted 1 year ago

“My senior parents Bought a shed from Rona and paid 600$ for installation. The install was great and the shed is great. However, all the garbage (cardboard, plastic and a double length skid) was left behind. We were told after the fact that there is a disposal fee for the material. That fee was 80$, then 90$ then 95$. No one mentioned this at the time of purchase or while scheduling the install or even during the install. It was just left behind leaving us to try to contact Rona flat figure it out. Customer service is deplorable, leaving us to dispose of this material at a cost to us over a week later when it should have been removed at the time of install, and this fee should have been included in the install like any other reputable company would do.”

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Posted 1 year ago

“On July 3, 2025 I wanted advice from Rona in Vancouver about the installation of their barn door. After an appalling encounter with someone who was referred to a the "expert" and who was full of "I thinks", "I believe" and "I don't know", I was recommended to speak with an installer. I was asked to pay a $80 deposit. The installer called once to offer me dates I was unable to accomodate. I told the installer when I was available and to this date I have never heard back from the installer. What a disorganized, dysfunctional company.”

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Posted 1 year ago

RONA is rated 1.8 based on 656 reviews