RONA Reviews

"website search function is terrible.\r\n\r\njust try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product.\r\n\r\nview my pic. I look for 2x4s. It knows it is framing. but nothing shows up.\r\n\r\nlowes software works perfect. Why not Rona?"

"This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material."

"Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will."

"Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them."

"Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them."

"Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them."

"Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward."