RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 581 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how RONA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rebecca

Nicole

Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Streamline Bath shower base - on line only cannot view before purchasing and Streamline wants a fee if the base is returned. Customer service non existent”

Helpful Report

Posted 4 days ago

“I ordered 3 toilets and purchased their triple play install on all 3 over $1000. The day they were supposed to come they called and said the truck broke down so they would come the next day fair enough trucks break down. The next day so called Tech. Hardeep Bhiwani of Mak Appliances and Plumbing sub contracted by quickcontractors.com showed up with the 3 toilets said 1 toilet was dirty so he would only install 2. I said while you are installing the first 2 I will clean the 3rd. I cleaned the toilet but while I was doing it they snuck off with out doing anything. When I informed Rona of this they were surprised because they said they installed them. Rona did refund me the install fee but now I have 3 old toilets to be removed and 3 new ones stacked in my dining room to be installed. DO NOT USE RONA EVER. Not worth the hassle.”

Helpful Report

Posted 1 week ago

“This store is by far the worst store I have been to! I've never left a review ever good or bad, but I'm so beyond frustrated with Leduc rona every single time we have had the unfortunate pleasure to shop at this location we, wait for help for 15 min no one shows then we have to hunt someone down to help and they treat us like we are a nuisance! We pay your salary! We are the reason your job exists! I am currently waiting for someone to get us a vanity from the back but no they are on break! The only reason I'm waiting is we need a vanity because we have family coming from out of town and need one! Im so angry I want to scream! It's supposed to be dun to get nice things for your bathroom but you Leduc Rona have sucked the fun out of this experience. Congratulations on the worst service I have ever had!”

Helpful Report

Posted 1 week ago

“I purchased an entire deck package for delivery from Rona Crowfoot. It was sent out quickly, and we started doing posts, beams and joists right away. The lumber was less than perfect, but we were able to hide imperfections. We started installing deck boards this morning, and 6 hours later, not a single deck board is screwed down. The bowing is so severe and inconsistent that we've been unable to get more that three boards the same shape next to each other. Gaps range from 1/4 inch to 1 and 1/4 inches when laid down. I will be requesting replacement, but I've already wasted almost $300 in labour and have nothing to show for it. And now I have a crew here and nothing for them to do. After 40 years in the industry I've never seen such poor quality. To add to the issue, I'm concerned that anything Rona sends as replacement will be just as bad. I do not recommend.”

Helpful Report

Posted 2 weeks ago

“I ordered a gazebo from Rona online. It was shipped in several packages via Purolator. Two packages arrived promptly but it’s been a week and I’m still waiting for the other three to arrive. Neither Rona nor Purolator seem to know where they are or when they will get here. I chose Rona over Costco or Amazon because it’s Canadian. What a disappointing experience. I’ll never use them again.”

Helpful Report

Posted 2 weeks ago

“Rona Kingston on gardiners road. Web site shows many emerald cedars available but only one awfully weak looking one in store. Web site data base way off. Should be more reliable so customers are not put off shopping here.”

Helpful Report

Posted 4 weeks ago

“Ordered an awning from their website and it arrived broken. Waited several weeks for customer service to assist before blasting an email to RONA's C-Suite. Was promised a refund of the installation charge and eventually got a replacement awning shipped to me. It got installed after the summer was over. Additionally, RONA retracted their promise of a refund after the installation due to the fact that I would not sign a document releasing my insurance company from taking any action against RONA related to the awning in perpetuity. This would impact any potential claim I make related to the awning and the installation. Absolutely the worst customer service I have experienced in many years. On top of that, I was lied to by an executive. Don't trust this company.”

Helpful Report

Posted 4 weeks ago

“We were an installation contractor for Rona in RedDeer. We did an install job for under $500.00 in February 2025 and it’s now September still haven’t been paid. They get the payment from client up front. Did another install for approximately $8,700.00 in June and still haven’t received payment. If you contractors are looking to sign up with them find something else to do.”

Helpful Report

Posted 1 month ago

“This is my second time ordering online from Rona and my package again is not arriving when they originally said is was going too. I think once my package has arrived I’m done with Rona and I’m gonna go back to Home Depot, it’s sad for me to say this because Rona is a Canadian store but the can not get it together.”

Helpful Report

Posted 1 month ago

“Terrible experience with Rona. Ordered a kitchen faucet online. The order was missing parts. This was only discovered after we paid for a plumber to change the faucet. We paid for a plumber to do absolutely nothing because of Rona’s terrible quality control of not sending us all the parts. The return and refund was terribly mismanaged. We will never do business with Rona again.”

Helpful Report

Posted 1 month ago

“Ordered an item online and was expecting it to be delivered to my residence. When the item was not delivered on the expected date I went through the tracking information and discovered it was held up due to the address being incorrect. I contacted the carrier (which I did not find helpful) and was told that RONA listed the street part of my address as a single digit; it is a 3 digit number and as a result the address printed does not even exist. The carrier informed me that I needed to contact RONA to have them correct it from their side of things. I queried whether or not they (the carrier) or RONA contacts the receiver in these situations and was told that they do not but could not speak on behalf of RONA. I called RONA customer support to inform them of the incorrect address and asked if they were aware: I was not surprised to hear that they weren't. I received a call back within an hourand informed that a correction would be sent right away to the carrier; this did not happen until several hours later. Now its 24 hours later and the carrier still has not processed the change in their system- per the carrier's agent it will take another 2 business days. So I wait....... I fully acknowledge that they are complexities with respect to the selling, shipping, and delivery of merchandise but what concerned me the most is that once the item was shipped, there was no communication between the vendor and the carrier to share that there was an issue or discuss what was needed to resolve it. If I hadn't done the legwork and made the necessary calls, the item would have sat for 5 days in the carrier's warehouse and then been sent back to RONA. I would be interested in someone explaining the reason why a customer had to deal with a problem?”

Helpful Report

Posted 1 month ago

“Quality of the products is very poor.”

Helpful Report

Posted 1 month ago

“Bad experience I would give it zero stars! Spent 2 hours sorting through wood (Horrible) Went to check out and the flyer said 15% off if you spent $100. They wouldn’t honour because they said lumber wasn’t included. You would only know this if you found and tried to read(such small print) at the end of the flyer. We will never shop at Rona again.”

Helpful Report

Posted 1 month ago

“It is zero rate. The worst experience i had with purchase online. I made order for 1800$ at night and the next morning there was a sale for 15%. I called them and have canceled the order because they refused to apply the discount. I kept calling them for 4 days to get at least an email for cancellation and they kept repeating the same sentence that they are waiting for the vendor. I am stuck with their system which is unprofessional because while waiting for their confirmation the discount will be over.. I dont recommend anyone to buy from their website online.”

Helpful Report

Posted 1 month ago

“I experienced it twice RONA.ca ( Sunridge, Cagary NE location). First i bought a Fridge, after two months Cooking range the delivery guy did not scheduled the appointment one day before the arrival. It is happening again, tomorrow they are supposed to deliver cooking range and delivery company did not call me when they are coming. Delivery Window is 8am to 4:30 pm. why the hell these people do not care others time. (Fu*k Me) why i ordered again.”

Helpful Report

Posted 1 month ago

“My senior parents Bought a shed from Rona and paid 600$ for installation. The install was great and the shed is great. However, all the garbage (cardboard, plastic and a double length skid) was left behind. We were told after the fact that there is a disposal fee for the material. That fee was 80$, then 90$ then 95$. No one mentioned this at the time of purchase or while scheduling the install or even during the install. It was just left behind leaving us to try to contact Rona flat figure it out. Customer service is deplorable, leaving us to dispose of this material at a cost to us over a week later when it should have been removed at the time of install, and this fee should have been included in the install like any other reputable company would do.”

Helpful Report

Posted 1 month ago

“On July 3, 2025 I wanted advice from Rona in Vancouver about the installation of their barn door. After an appalling encounter with someone who was referred to a the "expert" and who was full of "I thinks", "I believe" and "I don't know", I was recommended to speak with an installer. I was asked to pay a $80 deposit. The installer called once to offer me dates I was unable to accomodate. I told the installer when I was available and to this date I have never heard back from the installer. What a disorganized, dysfunctional company.”

Helpful Report

Posted 1 month ago

“I want to share my bad experience with consumers. I am a regular customer of Rona in Brampton. 15th of August I purchased a patio set. Set was on sale and I could not believe the price. I asked the associate Mr. M if the price is right. Mr. M oh yes that is the price for complete set but umbrella is not in this price. I asked him please check if the price is right. He called his manager Mr. S and manager gave him approval by saying, yes it is a set. I purchased it and agreed to pick next day. Next day I went to pick it, I could fit only chairs in my van so I left and told them that I will come back for table. Here the fun starts. I went to pick the table and I was told that I have to pay for the table that price was only for chairs. My fault I did not check the bill and they made for chairs only. I had small argument with seasonal manager but he was firm but he gave me a choice for the table. I told him this employee sold me this and manger so and so approved it. But HE stood firm on his decision. I left thinking next day that employee will be there and he knows every thing. Next day morning all kind of excuses I got for this manager Mr. S, not in his office, coming at 9 and he is gone to India. When I asked for employee Mr. M, wow he lied by saying he sold what I asked for. I had only one option and that was to buy the table. Now suddenly table price was not what I was offered by seasonal manager Adrian. I asked them to call him and he stood by his decision and table was sold on the price I was offered by him. Adrian I would like to thank you for not changing. You are the only person there with balls. Being humble and little polite can solve any situation. We all do mistakes but an apology can make us leave without bitterness. ALWAYS CHECK YOUR BILL BEFORE LEAVING THE STORE”

Helpful Report

Posted 2 months ago

“I bought a Blackstone pizza oven (model 6825) online using the Rona website. Save yourself the hassle, and do not purchase through the Rona website. I contacted Rona customer service since my new $1300 oven was missing the advertised infrared thermometer. Rona issued me a ticket number but that was the end of their service. 1.5 months have passed and the Rona ticket is still outstanding despite my repeated follow up with Rona. I eventually contacted Blackstone to resolve the problem directly.”

Helpful Report

Posted 2 months ago

“We were looking for taps in the plumbing aisle of the Rona store in Ancaster Ontario. All of a sudden staff members began flooding the aisle talking among themselves and leaning against the shelves blocking the products we were trying to look at. Nobody spoke to us. They acted like we weren't there. Then they started a staff meeting, making loud announcements, praising their own performance while still completely ignoring the fact that we were trying to shop. Common courtesy would suggest they should have acknowledged us, asked if we needed any help or at least apologized for the inconvenience. We felt invisible as we crept out of the store to get in our car and drive to Home Depot.”

Helpful Report

Posted 2 months ago

RONA is rated 1.8 based on 581 reviews