RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 603 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice in 6 months I have bought items off Rona.ca and both times I have had troubles. Any communication is unhelpful, untruthful and rude. The first time my contractor was waiting for a bathroom vanity I ordered. They extended twice the date it would arrive and at the last moment said the delivery company wrecked it and to wait 5 days to get my money back in my cc. I was 2 weeks late by that time as they kept putting me off. The second time I ordered tiles that said they were $1.63sq ft in bold black writing with a line and $14.98 under that in light smaller black writing, which I assumed was them in bundles. I input 75sq ft into their calculation page and it gave me the bundles to buy and I did and then received only 10 tiles, so I called and was told a case was made and to wait for an email. When none showed I sent an email and opened a case and sent screenshots of the transaction and the costs their site showed. Then I got a call where they said they couldn’t hear me and would call back but they never did. I called them to have a customer service guy say what I see makes no sense and them saying it’s $1.63sq ft for a tile that is just 11.5” x 11.7” tells him they are $14.98 each. He says it to me three times but can’t explain how he could say that so I ask for a supervisor. He’s so rude and bored and it’s obvious. There’s no one to talk to me he says. I work so I arrange with him a call today at 12:30. No one calls. Once again a tradesman is waiting for things I bought from you and you have lied in your ad and misled me and now are ghosting me. Awful way to treat people. I’m do renos and now I won’t buy in your store”

Helpful Report

Posted 5 days ago

“I'be been waiting for almost 3 months now to return a purchase. They sent me several incorrect shipping labels and then when I finally phoned Purolator for pick-up (shipping label still had incorrect weight), they would not pick up from my area. It was too heavy for me to return to a purolator depot myself. However, the item WAS DELIVERED to my home, albeit by Fed-EX. Then the Rona rep told me to put the purchase in two boxes and bring it to a Purolator outlet. I told them the two boxes were out of the question, where would I get them? Hassle free returns, my foot! So they replied that they were having issues with Purolator anyway and that they'd contact me and send a new shipping label in a few days. Two weeks and another email reminder from me later, she repeated the two box BS and said I would get my money back as soon as the item was safely returned to them. Whad'ya bet that even if I went through the hassle of putting it into two boxes, that Purolator still won't pick it up and most of all would you even trust that they would give you a refund?”

Helpful Report

Posted 1 month ago

“Went to Rona today McLeod trail location. Could not even buy 2x4, doors were locked to the yard so I asked for help they tried paging someone after two times of paging no one came. I saw an employee walked past me while I was waiting at the doors. I asked him for help. He said he would page somebody. I told him they’ve paid somebody twice. He said not much more I can do. I said I guess I’m gonna have to go to Home Depot and his response was see you later. It’s pretty bad when every time I go in that store there is nobody to help, but everybody is standing around talking while I was trying to wait for the lumber. There was five staff members at the front sitting around talking.”

Helpful Report

Posted 1 month ago

“There is a little East Indian manager at the Leduc store that is very angry and hard to deal with. Not friendly at all. He should not be dealing with costumers.”

Helpful Report

Posted 1 month ago

“I am not getting any response from anywhere no one is responding from their team ,it's more than 1 month due to urgency I have done Air shipment paid extra but I didnt get my luggage yet and no one responding also This cargo is fraud or what I don't know first time I have done Air cargo from this site pathetic service”

Helpful Report

Posted 1 month ago

“Ever since I used Rona my life has been a nightmare. I bought a beautiful Mirror on line they said it would arrive on Jan 2nd. It never arrived we called Rona they said Puralotor canceled it they must of dropped it. We called Puralator they said Rona cancelled the shipment. Nobody seems to know where my mirror is that I spent $700 on. I also bought a washer and dryer and that experience has been a complete disaster. There installers are horrible. They never showed up twice. I took off work btw. Then they come and say you have to but this certain hose and vent from Rona and you rescheduled another appointment. When you go and turn the dryer on it doesn’t work because it’s the wrong hose connections. Now Rona won’t take accountability for all of this and I’m stuck having to get an hvac guy to come and install the correct hose. I will never use Rona again!!!!!! NO Accountabilty for there products and there customer service is HORRIBLE!!! Nobody CARES that works there. 0 STARS not any star! I just spent over $3000 in appliances and products and Rona won’t do anything! Buyers Beware! Don’t want this to happen to anybody what I went through and spent all this money.”

Helpful Report

Posted 1 month ago

“They are incompetent and not honest they tell you something and so the opposite never seen anything like this will never purchase anymore appliances Who would purchase 2 washers? One of was deffected and they promised to replace and again they send a washer that I don t want different from what I wanted When you pay your money to buy a new item you should be happy and this is not my case Adding that they did not connect it Do bad to start a new year”

Helpful Report

Posted 1 month ago

“I paid and I never received product! No money back nothing , Don’t buy online, no reliable place in”

Helpful Report

Posted 2 months ago

“Your delivery team for a washer did not do their job as they did 2 years prior. They had to unstack the washer/dryer before installing the new one, but did not. They were too delicate to do the unstacking I suppose. What is the point of having these guys if they dont do that basic bit? It means that one has to hire two other guys to do the stacking. Never buying from Rona again. This should be a standard part of washer/dryer delivery. The guys that installed it two years ago had no problem, but now, 2 years later, they dont do it. Horrible/lazy service.”

Helpful Report

Posted 2 months ago

“Placed my order during black Friday. The shipment is still at the origin facility with a “mechanical delay” contacted Rona several times and of course the item is still stuck. DO NOT BELIEVE their delivery promise. I learned that there is no shipping guarantee with purolator the hard way!”

Helpful Report

Posted 2 months ago

“Ordered a toilet which was the wrong one, immediately tried to cancel, and called the next morning and they confirmed my order was cancelled. A week later the toilet shows up at my house, and I refused the delivery, stating I want it sent back. Two months later they dont know where it is, and have not yet reversed the charge. I've been on the phone 4 times with the customer service in total, and I get the same run around story, that they're working on it. Unacceptable customer service. They're shipping is fast, but buyer beware, if you have a problem with a product and don't have a loca store, good luck, they won't be of any help.”

Helpful Report

Posted 2 months ago

“Tillicum Mall location. Ima looking for Scroll saw blades , employee says oh you mean for a jigsaw, no I say it’s a scroll saw and he refers it to being an older jigsaw. I say no a scroll saw blades or different than jigsaw . He tells me he’s worked there for 3 yrs and never heard of that . Me : ok I’ll go to Canadian tire , gives me a dirty look and says good luck …..the girl in C Tire didn’t know what Scroll saw were but she found them . So yesterday I go to Rona , same location and I only because it close . I ask right away that I need to find an adapter for shop vacuums . Two employees look at me funny , seems they never heard of such a thing , so I just say oh can you just direct me to the vacuums, younger guy says we don’t sell vacuums. Omg I say shop vacs? Older says the only thing maybe you’ll find that kind of thing is in plumbing. Ima female , these employees were male and had no clue . I finally went and asked a different guy if he could look it up because I found it on the Rona website. He thankfully look it up and directed me to the shop vacs that had what I was looking for . I have to say , for me , no point in going to Rona even though it’s close because it appears most the employees have 0 knowledge ( not all of them ) on what is holding the store . Or like the first guy gets annoyed with me because as he said he’s worked there 3 1/2 years and never heard of a scroll saw blades ? Need to do better . Or at the very least , look it up if you don’t know , girl at Canadian Tire found it in under a minute. Wow !”

Helpful Report

Posted 3 months ago

“Ordered a beautiful vanity online on Aug 21/25 which was delivered Aug 28/25. Today I saw the priced decreased by $650. Called customer service to inquire about price adjustment (product is just within the 90 day return window). Customer service rep said price adjustments can only occur within 30 days of purchase. When I said I would have to return the product, the rep first argued it would not be accepted because it must be unopened and unused. I stated the vanity is unopened and unused as it was purchased for a renovation that is still in progress. Rep then argued that it is past 90 days for return. I clarified there is still one day left in the 90 day window. She then suggested I go to my closest Rona store (although this was an “online only” purchase) to request “an exception”. This is clearly pointless. We still have many purchases left for our renovation including tile, lights, faucets, and appliances. Thanks to this experience, we won’t be buying anything further from Rona”

Helpful Report

Posted 3 months ago

“My husband and I have bought all our renovation supplies from rona. I could not find anyone to help so I went to the sunridge location to buy a bathroom vanity and a part my husband needed. I stood at customer service for about 10 minutes while the lady ignored me . She walked over to self serve cashier and said she could help someone at customer service! I then went to the paint section to see is they could find a part for me , she told me to go to home depot . Well RONA , that is where we will be shopping from now on ! Terrible staff Terrible service”

Helpful Report

Posted 3 months ago

“Worst service a la clientel In ste dorothee Even emplyees don’t know what’s goung on. Not helpful at all Lady at customer service is rude to everyone. I left the atore before even dealing with any because I was not ready to face rudeness”

Helpful Report

Posted 3 months ago

“I tried to buy a dishwasher from the store and have it delivered and installed. I was informed you do not install or haul away at the store level. I must order online. The store will only deliver to the doorstep. I did so and had the delivery date changed three times without Rona informing me of any changes just that there was a delay and they were working on it. I had to phone and get the the new delivery times myself. The dishwasher was not delayed a few days. It was delayed many weeks and like I said with no information or reasons for the delay provided to me. Completely substandard customer service I will most likely not do business with Rona in the future.”

Helpful Report

Posted 3 months ago

“No one can assist in the paint dapartment. Waiting, they page 3 times.”

Helpful Report

Posted 4 months ago

“Streamline Bath shower base - on line only cannot view before purchasing and Streamline wants a fee if the base is returned. Customer service non existent”

Helpful Report

Posted 4 months ago

“I ordered 3 toilets and purchased their triple play install on all 3 over $1000. The day they were supposed to come they called and said the truck broke down so they would come the next day fair enough trucks break down. The next day so called Tech. Hardeep Bhiwani of Mak Appliances and Plumbing sub contracted by quickcontractors.com showed up with the 3 toilets said 1 toilet was dirty so he would only install 2. I said while you are installing the first 2 I will clean the 3rd. I cleaned the toilet but while I was doing it they snuck off with out doing anything. When I informed Rona of this they were surprised because they said they installed them. Rona did refund me the install fee but now I have 3 old toilets to be removed and 3 new ones stacked in my dining room to be installed. DO NOT USE RONA EVER. Not worth the hassle.”

Helpful Report

Posted 4 months ago

“This store is by far the worst store I have been to! I've never left a review ever good or bad, but I'm so beyond frustrated with Leduc rona every single time we have had the unfortunate pleasure to shop at this location we, wait for help for 15 min no one shows then we have to hunt someone down to help and they treat us like we are a nuisance! We pay your salary! We are the reason your job exists! I am currently waiting for someone to get us a vanity from the back but no they are on break! The only reason I'm waiting is we need a vanity because we have family coming from out of town and need one! Im so angry I want to scream! It's supposed to be dun to get nice things for your bathroom but you Leduc Rona have sucked the fun out of this experience. Congratulations on the worst service I have ever had!”

Helpful Report

Posted 4 months ago

RONA is rated 1.8 based on 603 reviews