RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 585 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rona in Barrie Mapleview, the customer service is disgusting. I tried to return a product which I was not satisfied with and because it was used and according to them it had no defects, I could not return it. They simply told me that I had to take it back home. Ask for the return policy and they tell me that it only works if the product is damaged or if it is not used and is returned in its original packaging. Do not go to Rona. You will regret it for sure if you have problems with your product, I assure you.”

Helpful Report

Posted 8 months ago

“Went to the Brampton (Steeles Avenue) to get a sheet of Baltic birch plywood @ almost $100s a sheet I might add, but I needed a couple cuts to even be able to get it own. I commented to the guy that they needed a new blade annd that I wasn’t even sure it was usable with the ridiculous amount of tear out. His comment was that, “yeah, the saw was really dull”. So if you know it. The customer calls it out and you work in a hardware store with blades 100 ft away, why not fix it? Because nobody cares!”

Helpful Report

Posted 8 months ago

“Travelled 25 minutes pushed in time to buy melamine shelves on sale(only$1 off). Shelf was empty. Bought some other ones and asked for rain check on out of stock ones. Check out person did not know what a rain check was. Customer service said they had some in the warehouse in stock if I wanted to wait until they could get them out. Said “sorry, but I’m too pushed on time” asked for a rain check. Customer service said they can’t give a rain check because they do have some somewhere in stock. Again said I didn’t have the time to wait and had come from the other end of the City to get these. Nope no rain checks Perhaps if you’ve something on special you’d have someone monitor the stock and replace those sold. Thanks Rona I’ll pay full price at Copps.”

Helpful Report

Posted 8 months ago

“Ordered cabinet with install from store in Kanata Ontario Installer took incorrect measurements or designer took down wrong Delivery showed up in my driveway NO notice co call no email like they said they would Had to help delivery guys get pantry in house - too heavy for them After day one installer left cabinets unlevel, not plumb After day two installer left cabinets unlevel , not plumb,not sure to each other Used cardboard from cabinet packaging and screw box for shim DSM said card board is good to use since he saw it on internet... ya ok Cabinet had only 1 screw holding . Missed stud with other screw Cabinets not secured to each other Used 1 drawall screw to fix to other cabinet Didn't use hole saw for back of cabinet for plumbing stub out I can go on.”

Helpful Report

Posted 9 months ago

“Orderd a cabinet online. A month later, all we get is 'we don't know where your package is. Call Purolator '. Dead end with your shipper. That's not our problem. It's yours! We want our money back, for a product we never received.”

Helpful Report

Posted 10 months ago

“I ordered a $3000 shower kit to be delivered.December 5th. It's now Dec. 16, and I still don't have it. It's holding up a renovation project that was to be done by christmas. They use Day & Ross to deliver who have proved useless at solving the problem. Never again”

Helpful Report

Posted 10 months ago

“Buying a trailer from Rona is a night mare as when my trailer arrived in Kelowna I was promised by the shipper it was coming but it did not then they promised my weekend but still it did not Trying to get answers I was only placed on hold and sent to several departments with still no answers Then finally was told it was the weather which caused the delay and then again told it was in transit but to my recollection the trailer was in town ????”

Helpful Report

Posted 10 months ago

“Bought an Equator 4600 Model washer / Dryer combo in October 2024, after 4 uses washer is showing an error code and is no longer working. The issue I am having is with the service dept of this washer, I keep getting the run around. I have sent a pic of the error code, + 2 other emails as well as spoke to the service dept on the phone. I have of as yet got an email stating when a service individual will come out.”

Helpful Report

Posted 10 months ago

“Ordered online a snowblower. Date of delivery was Nov 23rd. They did not even process my order until Nov 28th with new date of deliver for Dec 2. Late last night they posted weather delay. Not sure how it takes over 2 weeks by ground purolator from Ontario to Saskatewan. Not blaming the courier as it took over a week for Rona to create a shipping label!”

Helpful Report

Posted 11 months ago

“I ordered online a Greenworks leaf blower . The item was advertised for $67 + tax. Being Black Friday the item arrived the next day to my surprise. However when I opened the package the only item included was the leaf blower and not the battery and charger as shown clearly in the ad photo. I thought that I must have miss read the advertisement and the battery and charger were not included but no there they were as clear as day pictured in the ad. I called Rona to complain and what I got from them was leaf blower only and you can purchase the battery and charger separately. To which I replied no thanks I want what was advertised in the photo .... a Leaf blower and the battery charger. I looked at their ad again and in the description it says something about leaf blower only. Well I would assume that the battery and charger is part of the leaf blower. What good is it without them . The blower by itself is useless without it. It's like buying a car and it has no engine. I spoke to a supervisor and she would not agree that the advertisement though very clear did not include a battery and charger . She then offered me some kind of gift card thinking that was helpful. I replied why wont you just stand behind your ad and picture and that it was not my fault that your had was flawed and disceptive. I then told her that this issue was going nowhere and I'll return the item and not dear with Rona anymore in the future if this is the best that they do for customer service. Stewart Neil 70 Maplehurst Sq. Brampton , on L6Z 1J6”

Helpful Report

Posted 11 months ago

“Customer service is not their forte. Tried to price match and they said there is low quantity online and the products can be broken. I said the product is in store and I can see it, they refused to price match. at that point why have a price match policy. just say it was a gimmick to get you in store.”

Helpful Report

Posted 11 months ago

“i have heat pump from Rona Canada they are fraud the guy name is Eric came in for service he send his people to installed heat pump AC, AC work very well but in winter i am getting problem with my heater because of there installations heater stop working on middle of the night and in the morning there is a always massage that your system have issue, i called Rona so many time they said some will contact you and no one shows up or contact. very bad service.”

Helpful Report

Posted 11 months ago

“Just had a $2300 vanity delivered by Day & Ross and they wouldn’t bring it in the house. First time I’ve ever had that happen.”

Helpful Report

Posted 11 months ago

“Rona has now missed out on selling me two major appliances. A few months ago it was a washer, and the sales person in the appliance area never looked up from his computer, and today it was a gas range, and the two employees present just kept chatting to each other.”

Helpful Report

Posted 11 months ago

“The website offered 24 months no payments no interest in store only if you went through their credit company flexity; see associate for details. The people in the store had no idea so it took hours to set it up. When I got home I set up my online account and found out I had 90 days to pay and after that I had to pay interest. When I contacted flexity, they told me I had to go back to the store to refund it and repurchase it. I phoned Rona and they refused to do it over the phone; I had to bring the hot water tank back to the store, bring it inside, get a refund and repurchase it. I said if I had to bring it back I wouldn’t rebut it and they did not care. I will never shop there again. Home Depot is so much easier to deal with. They said to take the survey on the website and it had no questions about Rona.”

Helpful Report

Posted 11 months ago

“I went to RONA on St- Jacques west, Montréal, Qc. , to purchase wood, 2in×12in×8ft. Once I arrived to the cashier I asked for a tape to measure the wood. It was , 1.5in×11.2in×7.7ft. Can someone tell me please what's going on. I spoke to the manager and he said that everything in wood department it's like that. I told him that this is wrong. He told me that , this is the measurements for RONA .”

Helpful Report

Posted 1 year ago

“The website is awful. It’s impossible to refine your search results to find what you’re looking for. For example, enter dehumidifier. I get 115 results which include air purifiers, humidifiers and chemicals.”

Helpful Report

Posted 1 year ago

“Customer service sucks. Young kid on his phone, asked a question about finding a part, he said I don't know, maybe isle 43 and went back to his phone. Lol”

Helpful Report

Posted 1 year ago

“So far behind Home Depot. Does not provide option for electronic receipts and the Customer Service Desk at the store cannot produce duplicates even when you provide dates of purchase. Lowes wasn’t the greatest in this regard but the takeover by Rona has only made the situation worse. For ease of doing business, I will no longer shop at Lowes !!!”

Helpful Report

Posted 1 year ago

“I bought hand rail stairs from Rona Laval and classic colonial from Rona+ Laval on wednesday 9 october in the afternoon, but the sizes didn't fit so i went back on thursday morning at 9 AM to send them back at Rona Carrefour,I dont know why i had to spend 45 mn waiting the employee to check the product to be able to return it (a product that i bought yesterday), and then she asked me to return the Classic colonial to Rona + Laval because it is discontinued on her site and i can return it, so I went to Rona+ they refused to return the product in the beginning because I told them the story, but they persist to refuse the refund, I told them that the receipt doesn't mentioned final sale and by the law they have to return the product, 15 mn of stress and discussion with many employees, then finaly they make the refund. it is the horrible place I ever saw. even they do not deserve one star , but star below 0. Rona retour est la pire expérience qu'un client peut faire face , et une étoile est trop pour eux il devrait avoir une étoile négative en dessous de 0.”

Helpful Report

Posted 1 year ago

RONA is rated 1.8 based on 585 reviews