RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 532 Reviews

18 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.8

Based on 532 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how RONA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Jacqueline Johnston

Kerry Thompson

Gerry RIEHL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely hate, hate, hate the new commercial. It makes me sad to see the donkey crying. Some may think it's funny but I certainly do NOT.”

Helpful Report

Posted 1 month ago

“Edmonton area Rona no longer sells Kobalt tools. I am heavily invested in Kobalt tools. Under Lowes management and business model I enjoyed the shopping experience. Now my store had become just another Rona. Now I am back to Home Depot to fight for parking and stand in line.”

Helpful Report

Posted 1 month ago

“To start off - we had gift cards to use and they cannot be used online. Therefore we had to go in store to make any purchases. We were trying to order Landon and Co cabinets. As they are in the midst of clearing out the previous line, originally they tried to give us mismatched stock. The colour of white is not the same. Manager offered to do a whole new order from the warehouse - this was appreciated. Because we were doing one of the buy more save more events, we did a couple more orders online. I called immediately when I received notice they were in to check again about the brand/line. I was told they would again order from the warehouse and call when in. Just went to pick up. Mismatched boxes, no numbers on boxes that match up with receipts - such a mess! Ended up returning everything! So disappointing.”

Helpful Report

Posted 1 month ago

“I just hate the "half assed" commercial, which ironically makes Rona seem less than that.”

Helpful Report

Posted 1 month ago

“Hey Rona, Your newest Commercial featuring a donkey is in pretty poor taste. It certainly does not make me want to buy from your store.”

Helpful Report

Posted 1 month ago

“I wouldn't even give one star for the horrible TV ad showing a sad, dejected donkey being ridiculed by humans. What's the message? Beat up on the disabled? This ad hurts peoples' feelings. Make it stop.”

Helpful Report

Posted 1 month ago

“Your donkey commercial is horrible, I can’t watch it, I change the channel whenever it comes on, should be on a horror flick!”

Helpful Report

Posted 1 month ago

“Your "half ass" ad is distasteful and disgusting. I am a tv producer and this add is did-tasteful and not one bit creative. I will not shop at Rona until this ad has been pulled.”

Helpful Report

Posted 1 month ago

“Shame on you for your recent half assed donkey commercial. I am completely disgusted and will NEVER shop at Rona again”

Helpful Report

Posted 1 month ago

“My bad experience with Rona, involved watching a horrible commercial involving a donkey...'half ass' to promote Rona. As an advertising initiative to promote that which Rona has to offer, I'm appalled that whoever came up with this idea, thought it was a good one although I'm sure with the backlash from those who've seen this commercial, customers or not, the purpose of showing it on TV, has back fired! I cannot believe that the person who was in charge of airing this commercial to promote the business thought it was a good idea? Wow! Due to the lack of thought re: airing this awful commercial, I will definitely think twice about shopping at Rona! The creator of this commercial should be ashamed!!!!”

Helpful Report

Posted 1 month ago

“Beware of RONA renovation department! This is a warning for customers who are doing the small bathroom renovations such as the vanity top replacements. They have a quite bad contractor - Mr. Marble which turned out to be a total disaster for us. We ordered a very small vanity top last December at the Rona's East location and ended up returning it and requesting the refund last month. Not only that we were sidelined with our order which took weeks to fill, we were mispresented with the marble sample in the store which didn't turned out good in our bathroom (it didn't show big, ugly smudges that were part of the design). After we complained about that we had to wait another month to make another vanity top. The marble design didn't turn out good this time either plus the sink was installed in a sloppy way, out-of-center with a glue showing. It was obvious that the quality control was lacking there. So, very disappointed and frustrated we had to return the whole thing losing our money on installation. RONA might be doing a better job with big projects but don't go with them when doing a small bathroom renovation. They will sideline you and make you wait weeks to complete the project. Find another contractor in town and there is lots of them.”

Helpful Report

Posted 1 month ago

“The half assed donkey ads are dreadful. I would never shop at Rona again. You should be ashamed.”

Helpful Report

Posted 1 month ago

“We ordered a sliding glass door for a closet. When it arrived it was damaged so we let Rona customer service know, sent them pictures. They told us to get rid of it. I told them we would need a truck and pay for the dump so they offered us $45 which was not enough. I asked them if we would now get a new door and no one seemed to know anything about it. This was all happening in February 2025. We first ordered the door in January 2025. After several calls to Customer Service, one of their workers told us a new door was on its way. We found someone to take the old door off our hands but suddenly were told RONA was coming to pick up the door, which they did. I called Customer Service for the 15th time to find out when the new door was coming. We were told there was no door coming. We are now into April. Called again. Someone there seemed to know a new door had been ordered and would be delivered soon. The freight company would call. I asked for the freight company’s number and called them. Yes they would deliver on Friday April 4. Phew, at last. Then we got a call on April 4th to say Rona had not delivered the door to the transport company so there would be no door for us. This is completely unacceptable so I called Customer. Service for the 16th time and asked for a refund. We were then sent an email that the freight company had been calling us but we weren’t answering or picking up their calls for delivery. This is the worst service we have received. Customer service has been unhelpful and we don’t have a door or refund or solution. Can this get any worse!!!”

Helpful Report

Posted 1 month ago

“your commercial using the deformed donkey causes me to change the channel instantly. Good PR? I think not. Its borderline bullying. Please lose it. I could say more but language would not be appropriate. I used to really like your company.”

Helpful Report

Posted 1 month ago

“Please remove the awful tv ad with the poor deformed donkey! It’s so disturbing, why anyone would think an ad like that would want someone to shop at Rona is beyond me!”

Helpful Report

Posted 2 months ago

“The ad with the donkey is disgusting. It should be removed and destroyed.”

Helpful Report

Posted 2 months ago

“The recent commercial about “half-ass” is totally disgusting! The donkey is shown as being deformed with tears in its eyes and this is inappropriate . The whole message of this commercial doesn’t even make any sense . It makes fun of an animal - it is tasteless and I change the channel when this commercial is aired. I will not shop at Rona anymore”

Helpful Report

Posted 2 months ago

“Firstly found it really hard to find someone to help me (and that’s not the first time) then when I did find someone to help me and picked up the plastic piping that I needed for my project I stood for 25 minutes waiting for someone to cut the pipe only to be told we don’t cut plastic piping it causes sparks?? I have tried using this store on many occasions as it is quite local to where I live, but will never go again it’s always a very unsatisfying experience. No one helps you and the staff who do try to help you are badly trained or not trained at all.”

Helpful Report

Posted 2 months ago

“Went into the new RONA+ (formerly LOWES) at Crowfoot in Calgary to buy a glass patio door and have it installed. Most staff seemed either uninterested or not knowledgeable. Several just walked away. Not sure what's up. Ileft after talking with the manager, when another salesperson I was speaking to just walked away. They need to get their act together, or close up shop. Definitely not the bricks and mortar facility that Lowes was.”

Helpful Report

Posted 2 months ago

“will never shop with you again over our last purchase. Store manager was supposed to return call, never heard back. Wish it had stayed Lowes”

Helpful Report

Posted 2 months ago

RONA is rated 1.8 based on 532 reviews