RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 585 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On July 3, 2025 I wanted advice from Rona in Vancouver about the installation of their barn door. After an appalling encounter with someone who was referred to a the "expert" and who was full of "I thinks", "I believe" and "I don't know", I was recommended to speak with an installer. I was asked to pay a $80 deposit. The installer called once to offer me dates I was unable to accomodate. I told the installer when I was available and to this date I have never heard back from the installer. What a disorganized, dysfunctional company.”

Helpful Report

Posted 2 months ago

“I want to share my bad experience with consumers. I am a regular customer of Rona in Brampton. 15th of August I purchased a patio set. Set was on sale and I could not believe the price. I asked the associate Mr. M if the price is right. Mr. M oh yes that is the price for complete set but umbrella is not in this price. I asked him please check if the price is right. He called his manager Mr. S and manager gave him approval by saying, yes it is a set. I purchased it and agreed to pick next day. Next day I went to pick it, I could fit only chairs in my van so I left and told them that I will come back for table. Here the fun starts. I went to pick the table and I was told that I have to pay for the table that price was only for chairs. My fault I did not check the bill and they made for chairs only. I had small argument with seasonal manager but he was firm but he gave me a choice for the table. I told him this employee sold me this and manger so and so approved it. But HE stood firm on his decision. I left thinking next day that employee will be there and he knows every thing. Next day morning all kind of excuses I got for this manager Mr. S, not in his office, coming at 9 and he is gone to India. When I asked for employee Mr. M, wow he lied by saying he sold what I asked for. I had only one option and that was to buy the table. Now suddenly table price was not what I was offered by seasonal manager Adrian. I asked them to call him and he stood by his decision and table was sold on the price I was offered by him. Adrian I would like to thank you for not changing. You are the only person there with balls. Being humble and little polite can solve any situation. We all do mistakes but an apology can make us leave without bitterness. ALWAYS CHECK YOUR BILL BEFORE LEAVING THE STORE”

Helpful Report

Posted 2 months ago

“I bought a Blackstone pizza oven (model 6825) online using the Rona website. Save yourself the hassle, and do not purchase through the Rona website. I contacted Rona customer service since my new $1300 oven was missing the advertised infrared thermometer. Rona issued me a ticket number but that was the end of their service. 1.5 months have passed and the Rona ticket is still outstanding despite my repeated follow up with Rona. I eventually contacted Blackstone to resolve the problem directly.”

Helpful Report

Posted 2 months ago

“We were looking for taps in the plumbing aisle of the Rona store in Ancaster Ontario. All of a sudden staff members began flooding the aisle talking among themselves and leaning against the shelves blocking the products we were trying to look at. Nobody spoke to us. They acted like we weren't there. Then they started a staff meeting, making loud announcements, praising their own performance while still completely ignoring the fact that we were trying to shop. Common courtesy would suggest they should have acknowledged us, asked if we needed any help or at least apologized for the inconvenience. We felt invisible as we crept out of the store to get in our car and drive to Home Depot.”

Helpful Report

Posted 2 months ago

“We were buying patio stones. After paying for them we waited over 30 minutes for someone to show up with a forklift. We went back into the store to inquire twice, they said they were short staffed. No staff in garden centre the entire time.We spent enough of our time waiting so got a refund and went and spent our money at Home Depot!”

Helpful Report

Posted 2 months ago

Helpful Report

Posted 2 months ago

“Went to Rona in Gloucester Ottawa to buy tiles for bathroom renovation and the guy working there didn't have a clue and seemed very uninterested so we left and went to the one in Orleans. Was a bit better but not much. Didn't seem to care either. Our contractor said, customer service has died.”

Helpful Report

Posted 2 months ago

“Ordered a gazebo it arrived a day late then ordered a couch it also took a week longer than expected then arrives missing one out of three boxes so that is completely useless maybe will arrive next week. I will never order from Rona again”

Helpful Report

Posted 3 months ago

“If I could give a zero stars I would. Anytime you make a purchase with your debit card and have your return it, you have to wait 1-3 business days for the money to be returned. Unacceptable for such a big company. You took the money from my account right away why do I have to wait to get it back. I will tell whoever will listen AND NEVER shop here again. They tried to tell me it was my bank but I later found out it happened to a friend with a different bank so it’s on Rona. So if you have an expensive purchase you need to return…you will wait 3 days”

Helpful Report

Posted 3 months ago

“Ordered this product on July 1. I was short shipped half of my order (paid for two sets and only received 1). The 1 star is for customer service as they don't update at all and haven't been able to get my missing set shipped (it has been 3 weeks and I am now returning and asking for full refund). I would give 5 stars for the product. Just as advertised, nice colour and weight, they look wonderful, at least the 1 set I received does!”

Helpful Report

Posted 3 months ago

“Only 2 out of the three boxes were delivered. The 2 are useless without the third as they are all for one large piece of furniture. They will not refund because I received part of the order. They will not pick up the useless boxes.”

Helpful Report

Posted 3 months ago

“Went to Rona plus in Sherwood Park today to get some plumbing pipes, connectors or reducers. All I found were empty boxes and an employee who didn't have a clue where everything would be. Very disappointed with the Store since it changed from Lowe's to Rona. Not worth going there.”

Helpful Report

Posted 4 months ago

“We ordered and got charged in full for outdoor patio chair cushions for delivery in time for our BBQ party but they were never delivered. We phoned both Rona and Purolator (their delivery service provider) to complain and they told us that there was a labelling error in the address. When we demanded action on their part to resolve, they both pointed their finger to each other for responsibility. As of now, two weeks later, we still do not have what we paid for and the matter remains unresolved. Our BBQ party is now over. To save your sanity, DO NOT purchase anything on-line from Rona. It is hard to believe such a well-established Canadian business can be managed so poorly.”

Helpful Report

Posted 4 months ago

“Little plastic cap to fill hole was obliterated and side panel had a chip on the bottom. Customer service was the worst ever. Online order, initially they wanted me to ship to store in Calgary who shipped it to me apparently. Two weeks dealing with people, still not settled.”

Helpful Report

Posted 4 months ago

“Needed seed potatoes advertised on Rona's site. Went to closest which claimed they had 11 units. No units available. Phone west edmonton location, gave them the item number and the clerk said he had more than 20 (website said they had 23) and that he had checked the shelf himself. Perfect. Drive across the city to the store and they can't find the item. None in the store. Unacceptable. Don't really care whether stores are Canadian owned when service and communications is so poor. West Edmonton location”

Helpful Report

Posted 4 months ago

“Had a storm door installed which did not fit properly. Called the store in Crossiron Calgary and was told by Ashley, install coordinator, that she would speak to installer and get back to me. That was last Friday and now Wednesday evening and still no response. Looks like they are not even calling me back as they have their money so I guess who cares?”

Helpful Report

Posted 4 months ago

“Rona Plus Saskatoon West, has the absolute worst customer service since they have become a rona. I will not set foot in store again; asked a clerk if they had an item in the store as the web site said that it was available, The clerk told me to try and locate the item myself as that was not their job to find the item I was looking for. I think it is time to start insisting the employees either do their job, or get out of the building; when I asked to speak to a manager, they just told me that there isn't one in this location. Total BS store and employees.”

Helpful Report

Posted 4 months ago

“I asked a question, followed by confirming my question, today I received a response that my question was read!! Just TERRIBLE service as five days later I still don’t have an answer! Shopping elsewhere! Neda”

Helpful Report

Posted 5 months ago

“Ordered hot water heater plus install online.Installet installed damaged tank.Complained to customer service ,they say they will act but no action yet after 3 weeks”

Helpful Report

Posted 5 months ago

“I ordered a set of sliding doors for my closet that cost 130. I paid 70 for express shipping. when it came time to exchange he doors for the right size; their automated phone service was impossible to navigate. when I finally confused the system enough to put me through to a real person I was told they could exchange my door but I'd have to pay 70 for the return, another 70 for the new delivery and the price difference on the new door. the price difference I understand but 140 for an exchange makes me understand why no-one has ever recommended RONA to me. Don't try new things folks you might get burned.”

Helpful Report

Posted 5 months ago

RONA is rated 1.8 based on 585 reviews