Ordered an item online and was expecting it to be delivered to my residence. When the item was not delivered on the expected date I went through the tracking information and discovered it was held up due to the address being incorrect. I contacted the carrier (which I did not find helpful) and was told that RONA listed the street part of my address as a single digit; it is a 3 digit number and as a result the address printed does not even exist. The carrier informed me that I needed to contact RONA to have them correct it from their side of things. I queried whether or not they (the carrier) or RONA contacts the receiver in these situations and was told that they do not but could not speak on behalf of RONA. I called RONA customer support to inform them of the incorrect address and asked if they were aware: I was not surprised to hear that they weren't. I received a call back within an hourand informed that a correction would be sent right away to the carrier; this did not happen until several hours later. Now its 24 hours later and the carrier still has not processed the change in their system- per the carrier's agent it will take another 2 business days. So I wait....... I fully acknowledge that they are complexities with respect to the selling, shipping, and delivery of merchandise but what concerned me the most is that once the item was shipped, there was no communication between the vendor and the carrier to share that there was an issue or discuss what was needed to resolve it. If I hadn't done the legwork and made the necessary calls, the item would have sat for 5 days in the carrier's warehouse and then been sent back to RONA. I would be interested in someone explaining the reason why a customer had to deal with a problem?