RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 656 Reviews

19 %

of reviewers recommend RONA

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Metrics

1.8

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent professional service, from the initial contact with Ben, in the install department at Rona+ in Kingston On., to the completion of the project with the fence contractor Justin from Trinity Custom Carpentry, plus his crew; Ben and Issac. Ben is a very resourceful contact, he has the skills and foresight to arrange the supplies plus the contractor and team, for our fencing project. The men were all professional, friendly and extremely skilled in their areas of expertise. We receive peace of mind, knowing our fence was installed properly, no surprises... Thanks to everyone, we greatly appreciate the work you have done for us. Keith and Kathryn Slattery.”

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Posted 5 days ago

“Alex is very knowledgeable. Knew exactly what I was looking for. Help me find it and give me the exact dimensions sizes of all that I needed. I was very happy that I was able to find what I wanted and everything fit beautifully. Was definitely impressed. Thank you Alex”

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Posted 1 week ago

“I would like to recognize Danielle at the RONA Pickering location on Brock Road for her excellent customer service. She helped me with my online order and made the whole process easy and stress-free. Danielle was friendly, professional, patient, and very helpful in answering my questions. It's always appreciated when someone goes the extra mile to help a customer. Thank you, Danielle, for your outstanding service!”

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Posted 2 months ago

“Rona in Mascouche for the paint service with André was awesome!”

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Posted 3 months ago

“Had the best experience at Rona in Waterdown yesterday. Warren helped us pick out the perfect gazebo and was so knowledgeable. Then Patrick helped find it in the warehouse and when I told him what I drove he was honest in that it wouldn’t quite fit. No problem he held it for us while the huz went and got his truck. They were both so amazing can’t say enough good things! I’d give 11 stars if I could.”

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Posted 3 months ago

“Jeet securit gentleman is amazing at Richmond location 🙏🏻”

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Posted 3 months ago

“I’m really lucky to have Ben as my helper at Rona, Dunkirk Road. He was very helpful and full of knowledge about the products. He showed me different verities of the product with all the characteristics. Not only this but he himself took the big and heavy product box to the counter and then loaded it in my car. I am really impressed the way he provided the service by going out of way to book a technician online with the Rona head office for the installation of my product. Well done Ben!”

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Posted 3 months ago

“I had the best customer experience at the Brampton South store last week. Ash, I believe she may be an Manager there went above and beyond to get me what I came for. When I thanked her profusely for her get work, she told me it was her staff that deserved the credit, not her. True sign of a leader! Thanks again Ash!”

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Posted 3 months ago

“Made new friends and love working there”

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Posted 5 months ago

“Made new friends and love working there”

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Posted 5 months ago

“I was in Rona on March 6, 2026 looking for some safety grab bars for my shower and bathtub in two different bathrooms and a few other items. The Manager, Dorian was very polite and helpful and took care of my list very quickly. Marta, at the checkout was also friendly and helpful. My new bathrooms are not only safer now, but look beautiful.”

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Posted 5 months ago

“I would like to thank Mr. Damian who is a salesperson in the plumbing department at Rona retailer/shop located in 1848 Provincial Road,Windsor, Ontario, N8W 5W3 I knew nothing about plumbing until Mr. Damian helped me countless times with the construction of a kitchen Drain system. It is a pleasure to buy from a retailer whose employees are well trained and patiently and gladly help buyers like Mr. Damian was for me. Thank you very much Rona, thank you very much Mr. Damian”

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Posted 5 months ago

“Three times now we have gone to Rona in Calgary on 130th and each time a lovely woman named Sarah has helped us with appliances. She’s been informative, gracious, polite, and very helpful to get us what we want. We have bought a washer and dryer set, a dishwasher and recently today a new range because she called to let us know there was a discount going on today.”

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Posted 7 months ago

“We have an impecable service from RONA employees. We have visited varios location the one at Monte de Paiement ans the one at Buckingham. Cynthia Ferrier helped out with a return when no other employee wanted to assist and her service was outstanding, plus helped put with a kitchen project. At Buckingham, Nicolas has aways been duoer patient and proactive helping way and beyond with any request we had and also making us feel included since French is not our mother tongue. Fantastic service!”

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Posted 8 months ago

“RONA LANGLEY BIPASS STORE THANKS TO POOJA FOR HELPING ME !”

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Posted 8 months ago

“Great experience at RONA staff were so helpful and found everything I needed in no time!”

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Posted 9 months ago

“Azad was really friendly”

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Posted 9 months ago

“Randy in the appliance section of Hyde park road was super helpful knowledgeable and very efficient. He processed our order very quickly and was very pleasant to deal with. I could understand everything keep hiring people like Randy in London Ontario that are native speakers and knowledgeable. Please please please. It will bode well for business I don’t care if they are from somewhere else but language is super important not knowing proper terminology is especially important”

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Posted 11 months ago

“I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called rona on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received”

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Posted 11 months ago

“Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend Rona.”

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Posted 11 months ago

RONA is rated 1.8 based on 656 reviews