RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 530 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 530 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jacqueline Johnston

Kerry Thompson

Gerry RIEHL

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought all my kitchen appliances from Rona on 1945 Barton St Hamilton. When I went in I was so confused but I got amazing help from Deborah who was so patient with me and helped me decide. She is amazing, and so knowledgeable. Thank you Deborah ☺️”

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Posted 3 days ago

“Employee help with my electrical needs and gave me some advice.”

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Posted 1 week ago

“very happy today as Rona @(Barton st.)employees made the day work very well, Brono was very helpful in finding the right product and in loading to the rental truck that was made available at a very decent price in 15 min, other staff as well helped in very professional customer service were very friendly and dedicated to the job, questions asked were answered by all means , great job everyone you all deserve these words from a customer and hope the owners appreciate it as well, thank you all.”

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Posted 1 week ago

“I live in Barrie ON and I worked with an amazing lady named Kruti to purchase new kitchen cupboards. Kruti provided excellent service at all points of the purchase, design, delivery and installation. Joe installed the cupboards and he also was an excellent person to work with. I’m now a loyal Rona customer because of my experience with Kruti and Joe., L. Hewer”

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Posted 2 weeks ago

“Shamim was very kind, patient and professional. He has seen my confusion looking for different products and approached me asking if he could help. I would recommend him to anyone. Thank you.”

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Posted 3 weeks ago

“My experience with Rona Plus in Regina was absolutely fantastic! I had the pleasure of working with Anil, who helped me design my kitchen—not just once, but multiple times—as I kept changing my mind throughout the process. His patience, professionalism, and attention to detail were truly exceptional. Anil never made me feel rushed or like a burden; instead, he took the time to understand my vision and made thoughtful suggestions to bring it to life. The end result was fabulous, and I couldn’t be happier with how everything turned out. I highly recommend Anil and the Rona Plus team for anyone looking to create their dream kitchen!”

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Posted 4 weeks ago

“I would like to thank rona and the loading staff for being very nice and outstanding for the service that they gave me and my husband Rick colley thank u we will send anyone your way that we can”

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Posted 1 month ago

“Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend Rona+ south Red Deer!! Thanks Rona+ -keep up the great service!!”

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Posted 2 months ago

“Aadil at the W. Gwillimbury location is as good as it gets. We have dealt with him a couple of times on new purchases and warranty issue and his service couldn't have been better. He had Paris assist us with the last return warranty issue and she was great as well”

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Posted 3 months ago

“Thanks for the 10 star Help From NOEL in plumbing!!”

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Posted 4 months ago

“I was looking for some plumbing parts today at the Pickering Ontario Store. One of the sales associates, Noel , helped me find what I was looking for. He was pleasant knowledgable and helpful. First of all, it's nice when you don't have to go searching for help over the entire store for help, and second of all its a real bonus when you find someone that can understand your needs and help to solve your problem. THANKS NOEL!”

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Posted 4 months ago

“Noel in plumbing at the pickering store was very helping, friendly. Will definitely return”

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Posted 4 months ago

“Priyal was a great salesman at Rona south trail Calgary.”

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Posted 4 months ago

“During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist!”

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Posted 4 months ago

“The manager at Rona ( near the Costco in Windsor) was incredibly helpful on helping us find a Christmas tree. He went “ above and beyond” and provided exceptional customer service!!! I have nothing but wonderful things to say about him, personally, and his store in general!!!!”

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Posted 5 months ago

“Peter Durzo was very helpful at the castlefield location and I was able to find the perfect dishwasher for my home after my old one but the dust!”

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Posted 5 months ago

“I received excellent service from Armando at the Brampton north location. He was very professional, helpful and knowledgeable. I left reassured with the purchase of lights I made.”

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Posted 5 months ago

“Service rep Muskan went totally out of her way to help me doing things I never would have thought of. She deserves a huge bonus. No one else could figure out how to help me but she did. Hopefully now I will receive a product that will work”

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Posted 6 months ago

“I have been shopping at Fleetwood Rona for many years now. I am not angry contractor nor a skilled DIY guy. Every time I go there to buy something I think I need to do something at home I ask for advice and assistance. Starting from the station at the entry they listen, clarify, give advice and directions, sometimes call for someone who is specialist in the matter. Over last couple of months I experienced it several times. I also noticed few other customers like me asking for advice. Every time the response is professional and attitude friendly. Greg the manager, Annette, Nidhi, and Nisha from the front desk BRAVO and THANK YOU!!”

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Posted 7 months ago

“I shop at the Rona on Gardiners Road, Kingston which was formerly a Lowes. I was shopping for some deck chairs when I met the department head, Andy. He gave me an excellent price for the chairs and unpacked and helped load them into my car. He gave the BEST customer service I have received in a long time. I will definitely continue to shop at this store and always look for Andy.”

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Posted 7 months ago

RONA is rated 1.8 based on 530 reviews