RONA Reviews

Name: RONA
Rating: 1.82

1.8 Rating 628 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 628 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 23%
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Rebecca

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rona in Mascouche for the paint service with André was awesome!”

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Posted 22 hours ago

“Had the best experience at Rona in Waterdown yesterday. Warren helped us pick out the perfect gazebo and was so knowledgeable. Then Patrick helped find it in the warehouse and when I told him what I drove he was honest in that it wouldn’t quite fit. No problem he held it for us while the huz went and got his truck. They were both so amazing can’t say enough good things! I’d give 11 stars if I could.”

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Posted 2 weeks ago

“Jeet securit gentleman is amazing at Richmond location 🙏🏻”

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Posted 3 weeks ago

“I’m really lucky to have Ben as my helper at Rona, Dunkirk Road. He was very helpful and full of knowledge about the products. He showed me different verities of the product with all the characteristics. Not only this but he himself took the big and heavy product box to the counter and then loaded it in my car. I am really impressed the way he provided the service by going out of way to book a technician online with the Rona head office for the installation of my product. Well done Ben!”

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Posted 3 weeks ago

“I had the best customer experience at the Brampton South store last week. Ash, I believe she may be an Manager there went above and beyond to get me what I came for. When I thanked her profusely for her get work, she told me it was her staff that deserved the credit, not her. True sign of a leader! Thanks again Ash!”

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Posted 3 weeks ago

“Made new friends and love working there”

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Posted 2 months ago

“Made new friends and love working there”

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Posted 2 months ago

“I was in Rona on March 6, 2026 looking for some safety grab bars for my shower and bathtub in two different bathrooms and a few other items. The Manager, Dorian was very polite and helpful and took care of my list very quickly. Marta, at the checkout was also friendly and helpful. My new bathrooms are not only safer now, but look beautiful.”

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Posted 2 months ago

“I would like to thank Mr. Damian who is a salesperson in the plumbing department at Rona retailer/shop located in 1848 Provincial Road,Windsor, Ontario, N8W 5W3 I knew nothing about plumbing until Mr. Damian helped me countless times with the construction of a kitchen Drain system. It is a pleasure to buy from a retailer whose employees are well trained and patiently and gladly help buyers like Mr. Damian was for me. Thank you very much Rona, thank you very much Mr. Damian”

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Posted 2 months ago

“Three times now we have gone to Rona in Calgary on 130th and each time a lovely woman named Sarah has helped us with appliances. She’s been informative, gracious, polite, and very helpful to get us what we want. We have bought a washer and dryer set, a dishwasher and recently today a new range because she called to let us know there was a discount going on today.”

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Posted 4 months ago

“We have an impecable service from RONA employees. We have visited varios location the one at Monte de Paiement ans the one at Buckingham. Cynthia Ferrier helped out with a return when no other employee wanted to assist and her service was outstanding, plus helped put with a kitchen project. At Buckingham, Nicolas has aways been duoer patient and proactive helping way and beyond with any request we had and also making us feel included since French is not our mother tongue. Fantastic service!”

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Posted 5 months ago

“RONA LANGLEY BIPASS STORE THANKS TO POOJA FOR HELPING ME !”

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Posted 5 months ago

“Great experience at RONA staff were so helpful and found everything I needed in no time!”

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Posted 6 months ago

“Azad was really friendly”

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Posted 6 months ago

“Randy in the appliance section of Hyde park road was super helpful knowledgeable and very efficient. He processed our order very quickly and was very pleasant to deal with. I could understand everything keep hiring people like Randy in London Ontario that are native speakers and knowledgeable. Please please please. It will bode well for business I don’t care if they are from somewhere else but language is super important not knowing proper terminology is especially important”

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Posted 8 months ago

“I purchased 5 cases of landscape edging. Took them home and used 3 boxes, opened the 4th box and it was full of miscellaneous items such as taps, power tools etc. Called rona on this and they found my extra 2 boxes still in store. The thing about this is I purchased the items in May and this was in September. They loaded my product and delivered it to me. We are approximately 1.5 hours away from the store. The store manager brought it out personally. I am very impressed with the service I received”

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Posted 8 months ago

“Great customer service😊 Shannon Really helped with putting together our kitchen plans. 👏 I can not wait to see the finished result. I would definitely recommend Rona.”

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Posted 8 months ago

“The service from Rona in Manotick was excellent. This was the tenth store in Eastern Ontario I contacted looking for a particular type of paint. Many thanks to Adam for taking the time and effort to find me this product. I would call this "above and beyond" service.”

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Posted 10 months ago

“Aliya was very helpful in the gardening section, friendly and polite.”

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Posted 10 months ago

“A huge thank you to Ally who helped to secure our outdoor shed. He offered to call us back and he DID, especially on a busy Saturday morning. Rona- Heartlake, you’ve got a gem on staff.”

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Posted 10 months ago

RONA is rated 1.8 based on 628 reviews