RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 603 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 603 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shamim was very kind, patient and professional. He has seen my confusion looking for different products and approached me asking if he could help. I would recommend him to anyone. Thank you.”

Helpful Report

Posted 9 months ago

“My experience with Rona Plus in Regina was absolutely fantastic! I had the pleasure of working with Anil, who helped me design my kitchen—not just once, but multiple times—as I kept changing my mind throughout the process. His patience, professionalism, and attention to detail were truly exceptional. Anil never made me feel rushed or like a burden; instead, he took the time to understand my vision and made thoughtful suggestions to bring it to life. The end result was fabulous, and I couldn’t be happier with how everything turned out. I highly recommend Anil and the Rona Plus team for anyone looking to create their dream kitchen!”

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Posted 9 months ago

“I would like to thank rona and the loading staff for being very nice and outstanding for the service that they gave me and my husband Rick colley thank u we will send anyone your way that we can”

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Posted 10 months ago

“Stopped in Saturday for supplies to build a gazebo. Excellent service, greeting lady even left her post to find a cart for us. Delivered it to us in the store. All staff were helpful and went above and beyond to help. Highly recommend Rona+ south Red Deer!! Thanks Rona+ -keep up the great service!!”

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Posted 11 months ago

“Aadil at the W. Gwillimbury location is as good as it gets. We have dealt with him a couple of times on new purchases and warranty issue and his service couldn't have been better. He had Paris assist us with the last return warranty issue and she was great as well”

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Posted 1 year ago

“Thanks for the 10 star Help From NOEL in plumbing!!”

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Posted 1 year ago

“I was looking for some plumbing parts today at the Pickering Ontario Store. One of the sales associates, Noel , helped me find what I was looking for. He was pleasant knowledgable and helpful. First of all, it's nice when you don't have to go searching for help over the entire store for help, and second of all its a real bonus when you find someone that can understand your needs and help to solve your problem. THANKS NOEL!”

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Posted 1 year ago

“Noel in plumbing at the pickering store was very helping, friendly. Will definitely return”

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Posted 1 year ago

“Priyal was a great salesman at Rona south trail Calgary.”

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Posted 1 year ago

“During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist!”

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Posted 1 year ago

“The manager at Rona ( near the Costco in Windsor) was incredibly helpful on helping us find a Christmas tree. He went “ above and beyond” and provided exceptional customer service!!! I have nothing but wonderful things to say about him, personally, and his store in general!!!!”

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Posted 1 year ago

“Peter Durzo was very helpful at the castlefield location and I was able to find the perfect dishwasher for my home after my old one but the dust!”

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Posted 1 year ago

“I received excellent service from Armando at the Brampton north location. He was very professional, helpful and knowledgeable. I left reassured with the purchase of lights I made.”

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Posted 1 year ago

“Service rep Muskan went totally out of her way to help me doing things I never would have thought of. She deserves a huge bonus. No one else could figure out how to help me but she did. Hopefully now I will receive a product that will work”

Helpful Report

Posted 1 year ago

“I have been shopping at Fleetwood Rona for many years now. I am not angry contractor nor a skilled DIY guy. Every time I go there to buy something I think I need to do something at home I ask for advice and assistance. Starting from the station at the entry they listen, clarify, give advice and directions, sometimes call for someone who is specialist in the matter. Over last couple of months I experienced it several times. I also noticed few other customers like me asking for advice. Every time the response is professional and attitude friendly. Greg the manager, Annette, Nidhi, and Nisha from the front desk BRAVO and THANK YOU!!”

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Posted 1 year ago

“I shop at the Rona on Gardiners Road, Kingston which was formerly a Lowes. I was shopping for some deck chairs when I met the department head, Andy. He gave me an excellent price for the chairs and unpacked and helped load them into my car. He gave the BEST customer service I have received in a long time. I will definitely continue to shop at this store and always look for Andy.”

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Posted 1 year ago

“Although it has been a couple of months, my wife and I still feel compelled to rate Bev in the Garden Section at the Ancaster Rona store. Bev was pleasant, professional, patient, very informative and accommodating with our needs and our concerns. She educated on a few topics that we were ill informed on in the past. If every store had a human “Bev” in every department, there would not be the lack of Customer Service that is so prevalent in so many industries. Thank you, Bev!!!”

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Posted 1 year ago

“Rona has been our go to store for the last few months as we are renovating our home. We want to express how helpful your sale associates are. Jay in plumbing and toilet and Barb in blinds. Their knowledge and expertise on item was a bonus. They are so friendly and always helping us find what we need and more. The staff at Rona Ira Needles has helped us above and beyond. Highly recommend Rona to all my family and friends.”

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Posted 1 year ago

“Went to your store on Panet Road in Winnipeg to return a ceiling register on a Saturday. Bought the wrong one and took it back and the minute my boyfriend and I walked into the store we were asked how can we help you. We said we were here to return a ceiling register. The sales clerk gave us our refund in like 4 minutes and we were out of there. As my boyfriend and I were walking to our car we looked at each other and said what just happened. We have never gotten a refund that quickly. All I can say is Thank You Rona for your great customer service, which is lacking in so many stores today.”

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Posted 1 year ago

“We just spent $100.00 on plants at your location on 164th and Fraser in Surrey. What a pleasant experience. A young girl by the name of Vya helped us. So kind and helpful. Thank you”

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Posted 1 year ago

RONA is rated 1.8 based on 603 reviews