RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 546 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“During my visit to purchase topsoil at the Langford location in December I was assisted by Sam in seasonal. Sam listened to me, he was polite, courteous and knew the product, and even showed me items that were marked down, which I would not have seen if not for him. First class service is rare nowadays, and its great to see that it does still exist!”

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Posted 6 months ago

“The manager at Rona ( near the Costco in Windsor) was incredibly helpful on helping us find a Christmas tree. He went “ above and beyond” and provided exceptional customer service!!! I have nothing but wonderful things to say about him, personally, and his store in general!!!!”

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Posted 7 months ago

“Peter Durzo was very helpful at the castlefield location and I was able to find the perfect dishwasher for my home after my old one but the dust!”

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Posted 7 months ago

“I received excellent service from Armando at the Brampton north location. He was very professional, helpful and knowledgeable. I left reassured with the purchase of lights I made.”

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Posted 7 months ago

“Service rep Muskan went totally out of her way to help me doing things I never would have thought of. She deserves a huge bonus. No one else could figure out how to help me but she did. Hopefully now I will receive a product that will work”

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Posted 8 months ago

“I have been shopping at Fleetwood Rona for many years now. I am not angry contractor nor a skilled DIY guy. Every time I go there to buy something I think I need to do something at home I ask for advice and assistance. Starting from the station at the entry they listen, clarify, give advice and directions, sometimes call for someone who is specialist in the matter. Over last couple of months I experienced it several times. I also noticed few other customers like me asking for advice. Every time the response is professional and attitude friendly. Greg the manager, Annette, Nidhi, and Nisha from the front desk BRAVO and THANK YOU!!”

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Posted 8 months ago

“I shop at the Rona on Gardiners Road, Kingston which was formerly a Lowes. I was shopping for some deck chairs when I met the department head, Andy. He gave me an excellent price for the chairs and unpacked and helped load them into my car. He gave the BEST customer service I have received in a long time. I will definitely continue to shop at this store and always look for Andy.”

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Posted 9 months ago

“Although it has been a couple of months, my wife and I still feel compelled to rate Bev in the Garden Section at the Ancaster Rona store. Bev was pleasant, professional, patient, very informative and accommodating with our needs and our concerns. She educated on a few topics that we were ill informed on in the past. If every store had a human “Bev” in every department, there would not be the lack of Customer Service that is so prevalent in so many industries. Thank you, Bev!!!”

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Posted 9 months ago

“Rona has been our go to store for the last few months as we are renovating our home. We want to express how helpful your sale associates are. Jay in plumbing and toilet and Barb in blinds. Their knowledge and expertise on item was a bonus. They are so friendly and always helping us find what we need and more. The staff at Rona Ira Needles has helped us above and beyond. Highly recommend Rona to all my family and friends.”

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Posted 10 months ago

“Went to your store on Panet Road in Winnipeg to return a ceiling register on a Saturday. Bought the wrong one and took it back and the minute my boyfriend and I walked into the store we were asked how can we help you. We said we were here to return a ceiling register. The sales clerk gave us our refund in like 4 minutes and we were out of there. As my boyfriend and I were walking to our car we looked at each other and said what just happened. We have never gotten a refund that quickly. All I can say is Thank You Rona for your great customer service, which is lacking in so many stores today.”

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Posted 10 months ago

“We just spent $100.00 on plants at your location on 164th and Fraser in Surrey. What a pleasant experience. A young girl by the name of Vya helped us. So kind and helpful. Thank you”

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Posted 10 months ago

“We special ordered Levolor Shades at Rona in Pickering and had the pleasure of Cindy to help us with them. She advised us on which product was best for us; sent an installer to take exact measurements; and advised us when Levolor was going to be having a discount promotion on these shades. in total we ordered shades for 5 windows. When the shades were ready for installation, Eddie ( installer ) did a great job installing them. The largest shade had a slight buckle in it and we waited a week or so, to see if this would work itself out. The shade in question did not improve, so Cindy advised us to take a picture of it and send it to her. Cindy dealt with Levolor and in turn they made us another shade. Cindy followed up with them and arranged the new shade to be installed. Eddie installed the shade and everything is great now. Thankyou for your exceptional service Cindy! Cindy is an asset to Rona and works tirelessly to do her best for customers. Eddie is a great installer and is also very pleasant to deal with. Sincerely Doug and Joy Pickering”

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Posted 10 months ago

“I went to the Calgary Forest Lawn store today for some plumbing supplies. I was lucky enough to find Thomas to help me with what I was looking for. Thomas was friendly, knowledgeable, and knew where to find the solution for me. I really hope he gets a commendation, he truly deserves it! A+!!”

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Posted 11 months ago

“I recently visited Rona-Plus in the south-end of Barrie looking for window blinds and related advice on the same. We were ever so pleased talking to a very knowledgeable, friendly and ever so helpful employee named Debbie to answer any questions or concerns we did have. She even clarified for me what measurements I needed and custom cut the blinds to my requirement. I have done the installation now and am very happy with the results. Thanks Debbie”

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Posted 11 months ago

“Very happy”

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Posted 11 months ago

“I went shopping at Rona’s in Ancaster last week and Anibal who is a Dpt. Manager assisted me. I really did not know what I went in for but Anibal’s product knowledge and his helpfulness in answering all my questions was great. I ended up purchasing a few things that were suggested by Anibal that day. Kudo’s to Rona for having employees on board that are professional and helpful to us the customers. I have done other reviews for Rona as well because i feel that if a Customer Service Rona Employee goes over and beyond what their job description entails, then Rona should be notified about the performance of this employee. I feel confident about shopping at Rona for all my needs, and would recommend Anibal to all of Rona’s shoppers. Sincerely, Carmela”

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Posted 11 months ago

“My fiance ordered a fireplace online and we received in a timely manner,. However, there was significant damage on the mantle! We called the store and were told we could bring it and return it to the the store to avoid hassle. We spoke someone named Jenn on the phone as well at the store. She was fantastic! She refunded the money and then re ordered the item right there for us. No hassles!”

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Posted 1 year ago

“Went looking for a bathroom tap for my son's condo. Found a suitable one AND at a reduced (20% off) price. Took a pic, but couldn't get my son's approval before leaving. Came back two days later post consent. Much to my chagrin, the sale price was no more. Got direction from a fine man in the department to speak to manager/customer service. Did so, and with no hesitation, received the reduced price. Well done RONA+, I thought this kind of service was no more. Five-star rating from this guy!”

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Posted 1 year ago

“Today my son and I visited Rona store on St. Charles Boulevard ( West Island ) to find a glass cutter that we were checking every other stores all morning with no result. Once we entered, a nice girl whose name was Rowena reached us and asked if she could help and in no time let us know where to go. Great thanks to the kind and knowledgeable manager, Mr. Roland, who saved our time by joining us and helped my son to find all the supplies he needed. Next time we do not bother to go elsewhere and we'll shop at this store. Excellent Management !”

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Posted 1 year ago

“I would like to Thank Rona on behalf of my families : D’Angelo & Simonetta We have had the best customer service from Mr.Peter D’urso (employee #2512391) The 1st time Mr.D’urso helped my 90 year old Mother purchase a kitchen stove, he was extra kind and most courteous and very patient. We remembered Peter and came back to purchase a Washer & Dryer!! Again the best most caring Customer Service. The word has spread to our extended big families and they have all started shopping at Rona! We Thank you Rona for having a wonderful exemplary caring employee in your service Mr. Peter D’urso. With sincerest regards, Mr.Frank D’Angelo Mrs.Lucia D’Angelo Simonetta Mrs.Lidia D’Angelo (our 90 yr old Mom) Mrs.Lisa D’Angelo-Ellul”

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Posted 1 year ago

RONA is rated 1.8 based on 546 reviews