Ordered an awning from their website and it arrived broken. Waited several weeks for customer service to assist before blasting an email to RONA's C-Suite. Was promised a refund of the installation charge and eventually got a replacement awning shipped to me. It got installed after the summer was over. Additionally, RONA retracted their promise of a refund after the installation due to the fact that I would not sign a document releasing my insurance company from taking any action against RONA related to the awning in perpetuity. This would impact any potential claim I make related to the awning and the installation. Absolutely the worst customer service I have experienced in many years. On top of that, I was lied to by an executive. Don't trust this company.