RONA Reviews

Name: RONA
Rating: 1.81

1.8 Rating 656 Reviews

19 %

of reviewers recommend RONA

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1.8

Based on 656 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought over $500.00 of drainage supplies, at several different times, didn’t need approximately $150.00 of it, had one of my bills, they refunded $110.00 for 2 items, third item $40.00 I couldn’t find the bill, (product code shows they sell the item) they wouldn’t take it back, saw store manager (very pleasant) for over 1 hr, Sorry no bill, no refund. I’am trying to support Canadian stores, back to Home Depot with a no hassle return policy! Rick Ducholke”

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Posted 1 year ago

“Absolutely disappointing - Rona by the way is owned by a USA Company (Sycamore Partners). We were in the Whitby store in Ontario CDN - no staff in the flooring dept. so we walked away and went to the paint dept. again waited approx 10 minutes and still no staff! Shop CDN - Canadian Tire or Home Hardware!!!”

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Posted 1 year ago

“Yesterday, upon seeing an ad for cedar hedge fertilizer on sale we went to the East Gwillimbury store to pick some up. Apparently they had 199 in stock. There is no one to help you in the store. The store was completely empty of customers and also anyone who worked there. We couldn’t find aisle 51 - which is not marked. We found an associate after searching the store, who told us that yes, there are 199 in stock. But couldn’t tell us where they were “somewhere outside” was his answer. I can call an associate for you - never came. I ordered it online and had to pay a delivery fee because everyone was too lazy to help. This is the exact reason why I didn’t shop at Lowe’s and will not be going back to Rona. Useless.”

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Posted 1 year ago

“Still waiting on an item for delivery. I was told the item was shipped and the item would be received the next day. But, only a shipping label was created. After 8 days, the carrier still has not picked up the item. Very deceiving!”

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Posted 1 year ago

“Had a prepaid credit card valid for online orders. Don’t have stock in my area so chose closest Rona with stock (40 min away) ordered items paid items online with credit card. Got a phone call saying the part I ordered wasn’t in stock so they substituted. Upon pickup was wrong again. Went in to exchange they refunded my prepaid credit card and told me it’s going to take 48hrs to see that refund so I couldn’t pay for the new ones for 48 hours. Glad I drove 40 min to get jerked around”

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Posted 1 year ago

“Bought a washer dryer set with pedestals. Spent over $3000. Had them delivered and the delivery people refused to put the washer and dryer on the pedestals. after calling the store and them standing around for 30 mins and it wasn’t till I told them to take the machines back they finally agreed to do it. Ridiculous as it was on our purchase papers. I would suggest if you are older purchase from a different company.”

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Posted 1 year ago

“What would you do/expect? Bought a shop vac from Rona. When I opened the sealed box the canister was dirty, the filter was filthy and torn and the hose had debris fall out. Took it back to Rona and they said this sometimes happens and I could get an exchange. (no diiscount) I said no, it could have been used for bed bugs, cockroaches who knows. Left my number for the manager to contact me, never did. Left 2 messages for Rona complaints and was told once again I could exchange it. Does customer service not check the returns anymore and just put them back on the shelf hoping for the best?”

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Posted 1 year ago

“Disgusting commercial. Shame on Rona. Yes, I get it, but this personifies bad taste. How about cutting a human in half instead.”

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Posted 1 year ago

“I absolutely hate, hate, hate the new commercial. It makes me sad to see the donkey crying. Some may think it's funny but I certainly do NOT.”

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Posted 1 year ago

“Edmonton area Rona no longer sells Kobalt tools. I am heavily invested in Kobalt tools. Under Lowes management and business model I enjoyed the shopping experience. Now my store had become just another Rona. Now I am back to Home Depot to fight for parking and stand in line.”

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Posted 1 year ago

“To start off - we had gift cards to use and they cannot be used online. Therefore we had to go in store to make any purchases. We were trying to order Landon and Co cabinets. As they are in the midst of clearing out the previous line, originally they tried to give us mismatched stock. The colour of white is not the same. Manager offered to do a whole new order from the warehouse - this was appreciated. Because we were doing one of the buy more save more events, we did a couple more orders online. I called immediately when I received notice they were in to check again about the brand/line. I was told they would again order from the warehouse and call when in. Just went to pick up. Mismatched boxes, no numbers on boxes that match up with receipts - such a mess! Ended up returning everything! So disappointing.”

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Posted 1 year ago

“I just hate the "half assed" commercial, which ironically makes Rona seem less than that.”

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Posted 1 year ago

“Hey Rona, Your newest Commercial featuring a donkey is in pretty poor taste. It certainly does not make me want to buy from your store.”

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Posted 1 year ago

“I wouldn't even give one star for the horrible TV ad showing a sad, dejected donkey being ridiculed by humans. What's the message? Beat up on the disabled? This ad hurts peoples' feelings. Make it stop.”

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Posted 1 year ago

“Your donkey commercial is horrible, I can’t watch it, I change the channel whenever it comes on, should be on a horror flick!”

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Posted 1 year ago

“Your "half ass" ad is distasteful and disgusting. I am a tv producer and this add is did-tasteful and not one bit creative. I will not shop at Rona until this ad has been pulled.”

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Posted 1 year ago

“Shame on you for your recent half assed donkey commercial. I am completely disgusted and will NEVER shop at Rona again”

Helpful Report

Posted 1 year ago

“My bad experience with Rona, involved watching a horrible commercial involving a donkey...'half ass' to promote Rona. As an advertising initiative to promote that which Rona has to offer, I'm appalled that whoever came up with this idea, thought it was a good one although I'm sure with the backlash from those who've seen this commercial, customers or not, the purpose of showing it on TV, has back fired! I cannot believe that the person who was in charge of airing this commercial to promote the business thought it was a good idea? Wow! Due to the lack of thought re: airing this awful commercial, I will definitely think twice about shopping at Rona! The creator of this commercial should be ashamed!!!!”

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Posted 1 year ago

“Beware of RONA renovation department! This is a warning for customers who are doing the small bathroom renovations such as the vanity top replacements. They have a quite bad contractor - Mr. Marble which turned out to be a total disaster for us. We ordered a very small vanity top last December at the Rona's East location and ended up returning it and requesting the refund last month. Not only that we were sidelined with our order which took weeks to fill, we were mispresented with the marble sample in the store which didn't turned out good in our bathroom (it didn't show big, ugly smudges that were part of the design). After we complained about that we had to wait another month to make another vanity top. The marble design didn't turn out good this time either plus the sink was installed in a sloppy way, out-of-center with a glue showing. It was obvious that the quality control was lacking there. So, very disappointed and frustrated we had to return the whole thing losing our money on installation. RONA might be doing a better job with big projects but don't go with them when doing a small bathroom renovation. They will sideline you and make you wait weeks to complete the project. Find another contractor in town and there is lots of them.”

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Posted 1 year ago

“The half assed donkey ads are dreadful. I would never shop at Rona again. You should be ashamed.”

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Posted 1 year ago

RONA is rated 1.8 based on 656 reviews