RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 546 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were happy that Rona came back ,but now too bad asit won't stay long the way they are running it now. We bought a small heater , when we got home and opened it up it was used and broken .The guy pretended to go into the back and look for a heater as the stock had not been put out yet [ baloney]. Anyway ,when he was gone 15 minutes we went looking for the guy and he forgot us . Had no idea what we wanted !!!!!!!!!! Then he finally comes out with this piece of trash and gives it to us. We bought it, drove all the way home to find the thing is broken and used ,drove all the way back and finally got it returned .What kind of place has it turned into ? Shame on the guy that served us and shame on RONA. Needless to say we WILL NOT BE GOING BACK . By the way ,you owe us $30 for the gas spent going back & forth.”

Helpful Report

Posted 1 year ago

“This is the first and last time I will ever order from Rona I received an email saying my order would be delivered today and after spending almost 2 hours on the phone I was told it won’t be delivered today. The customer service with Rona is the worst I have ever experienced, and I will not hesitate to let everyone I know know how bad this company is”

Helpful Report

Posted 1 year ago

“Would not return an item that had a lifetime warranty when the store was Lowe’s. I had the original receipt and went to the store and was told sorry. They still sell the product and had it in stock. Never gave me a number to call. Called Rona customer service and they asked for a copy of the receipt. I sent that in and received an email back saying I had to contact the manufacturer. The product box stated to take back to the original store it was purchased at. Rona customer service is awful.”

Helpful Report

Posted 1 year ago

“Very horrible non existent customer service. I phoned to inquiry about an item on the Rona website. The person was unable to help me on the phone and told me to place an order online. So I placed an order for the item online. I went to the store and they couldn't find my online order. They told me to call the online customer service phone number. So I called it while I was at the Rona customer service counter to discover that the call center was closed. I was told by the Rona employee that it was closed because it was the weekend. There were 3 people at customer service with no one else around and then they told me to go look for it myself in the isle. I went to the isle and I couldn't find the item. I went back and asked for help to find the item. Finally 1 of the 3 people followed me and looked around but couldn't find the item on the shelf either. I asked if it was in back stock on the higher shelves so the employee found a ladder and looked but it wasn't there. The employee then said the item was not in stock due a stock error even though they should have had 6 in stock. The employee then said that because it used to be Lowe's that the stock is inaccurate online. The employee also informed me that my online order would be automatically cancelled because this happens all the time. It was a waste of time and this experience was beyond frustrating.”

Helpful Report

Posted 1 year ago

“I am currently trying to return an wooden outdoor table. It has been four days of me trying to get someone to send me a shipping label so that I can return said table. I am still waiting. I keep being told that my case has been escalated and someone will get back to me but no one does. I had someone, at some point, send an email asking me if the glass top was broken - its a complete wood table. I like my local Rona store but will never buy anything online again. To add, the leg is crooked, hence the warranted return.”

Helpful Report

Posted 1 year ago

“Since Rona took over lowes they’ve destroyed the stores and products and especially their customer service!!! Customers don’t matter anymore!! Lowes knew the importance of customer loyalty!!! Rona is a arrogant selfish company that I don’t plan on doing business with again”

Helpful Report

Posted 1 year ago

“We are doing some renovations in our house. We are starting with new floors and our shed was damaged by a tree so need a new one. We went to the Rona on Bryne drive in Barrie ontario. We found 3 floorings that we thought could work. The woman who works in that department would not give us panels to take home and compare. She said we would have to by a box of each and just return them after. I said no way and we walked away. We went to home depot and they gave us a panel of 4 styles each to try. We went back and spent $1954.00 for floors and 1400 and a new shed. They are delivering free of charge and offered to carry into our house as well.”

Helpful Report

Posted 1 year ago

“stood around waiting for a department rep over 20 minutes and store wasn't busy then they didn't have the size selections they should”

Helpful Report

Posted 1 year ago

“This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material.”

Helpful Report

Posted 1 year ago

“Stay aside of this company”

Helpful Report

Posted 1 year ago

“The Rona + store on Mavis and Bristol in Mississauga would not honor the price advertised in their flyer for grass seed. It states buy one, get one free and also shows the price of 16.99 marked down 50% to 8.49. I tried to buy at 8.49 for two as per the flyer, and was refused.”

Helpful Report

Posted 1 year ago

“Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.”

Helpful Report

Posted 1 year ago

“Rona, Maple Ontario- Terrible attitude! Sorry- no gratitude for shopping there, no customer consideration/service - felt like I was 'UNWANTED' in that store. Believe me I'll never step foot in there ever again!( they don't care about customers or service) I'll be shopping at Home Depot where they do care. No wonder that store is empty- the attitude stinks! Even at the return counter...Brutal! Better hire instore and management that gives a care- READ YOUR REVIEWS! Change your attitude before everyone else changes stores!”

Helpful Report

Posted 1 year ago

“Please don't give a customer false hope that someone will be in touch within two business days if almost a month later the customer is still waiting. Not professional. Missed opportunity. Missed customer”

Helpful Report

Posted 1 year ago

“Very bad service no one to help at all Don’t go this store”

Helpful Report

Posted 1 year ago

“On February 26, 2024, I ordered a $1999.00 (without taxes) Blackstone cooktop . This article is exclusively available online on Rona’s website. The article was to be shipped between February 26 and March 5, 2024. It is March 12, 2024 and I have not received my order. Yet my credit card was charged for the full amount of the purchase including taxes. I called customer service 3 times. Each time they tell me that they will check what is happening with my order and that they will call me back. I had no call back. Very bad experience. Unreliable customer service. Online purchases with Rona are to be avoided because you risk never receiving your order. And I don’t know if I can get my money back. Le 26 février 2024, j'ai commandé une plaque de cuisson Blackstone d'une valeur de 1999,00$ avant taxes. C'est un article exclusivement disponible en ligne sur le site web de Rona. L'article devait être expédié entre le 26 février et le 5 mars 2024. Nous sommes le 12 mars 2024 et je n'ai pas reçu ma commande. Pourtant, ma carte de crédit a été débité pour le montant total de l'achat incluant les taxes. J'ai téléphoné 3 fois au service à la clientèle. À chaque fois on me dit qu'on va vérifier ce qui se passe avec ma commande et qu'on va me téléphoner pour m'en informer. Je n'ai eu aucun retour d'appel. Très mauvaise expérience. Service à la clientèle peu fiable. Les achats en ligne avec Rona sont à proscrire car vous risquer de ne jamais recevoir votre commande. Et je ne sais pas si je vais pouvoir récupérer mon argent .”

Helpful Report

Posted 1 year ago

“they had 4 workers at one computer and then I asked them for help and the worker gave me attitude never coming back do better”

Helpful Report

Posted 1 year ago

“WHY NOT? Please forward this to those impressive top notch management who make the rules and what to tell customers when we ask for a kitchcne cabinet price list. RONA is a home improvement store unfortunately managed for canada by americans We used to be able to take a kitchen cabinet brochure and also a price list and you can go home and figure out the price of a project very easily NOW you can have a broshure but not the price list. I was told I will have to go to each bin to obtain the prices or online. HOWEVER, I was told there is a 20% discount until tomorrow. (Feb 28). So we cannot have a price list anymore? WHY NOT?”

Helpful Report

Posted 1 year ago

“Bought window blinds in reddeer that would not fit, tried to return at the Rona location in Leduc. They would not return them because they were not bought there. We spent hundreds of dollars at Rona renovating two homes, we drove all the way to reddeer from leduc returned the blinds, drove across the street to HOME DEPOT bought exactly what we needed and left. It's important to know ANY time I've needed to return an item to HOME DEPOT, WALMART, SHOPPERS DRUG MART the LOCATION that I purchased it from has never mattered. Corporations are a CHAIN STORE...not independent...policy like this for RONA will be their demise. Reddeer RONA and HOME DEPOT are basically across the street from each other and I can tell you HOME DEPOT has the business and is always busy. So my future spending will be with home depot and my first option from here on out. Customer SERVICE is of utmost importance in a world where competition is everywhere, I guess this is why HOME DEPOT has a full parking lot every single day and RONA does not.”

Helpful Report

Posted 1 year ago

“Moen kitchen faucet - thin, weak water flow - like a bathroom water-saver! Takes me twice as long in the kitchen to do anything. I hate it. The man "helping" me at Rona was no help at all.”

Helpful Report

Posted 1 year ago

RONA is rated 1.8 based on 546 reviews