RONA Reviews

Name: RONA
Rating: 1.79

1.8 Rating 581 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service no one to help at all Don’t go this store”

Helpful Report

Posted 1 year ago

“On February 26, 2024, I ordered a $1999.00 (without taxes) Blackstone cooktop . This article is exclusively available online on Rona’s website. The article was to be shipped between February 26 and March 5, 2024. It is March 12, 2024 and I have not received my order. Yet my credit card was charged for the full amount of the purchase including taxes. I called customer service 3 times. Each time they tell me that they will check what is happening with my order and that they will call me back. I had no call back. Very bad experience. Unreliable customer service. Online purchases with Rona are to be avoided because you risk never receiving your order. And I don’t know if I can get my money back. Le 26 février 2024, j'ai commandé une plaque de cuisson Blackstone d'une valeur de 1999,00$ avant taxes. C'est un article exclusivement disponible en ligne sur le site web de Rona. L'article devait être expédié entre le 26 février et le 5 mars 2024. Nous sommes le 12 mars 2024 et je n'ai pas reçu ma commande. Pourtant, ma carte de crédit a été débité pour le montant total de l'achat incluant les taxes. J'ai téléphoné 3 fois au service à la clientèle. À chaque fois on me dit qu'on va vérifier ce qui se passe avec ma commande et qu'on va me téléphoner pour m'en informer. Je n'ai eu aucun retour d'appel. Très mauvaise expérience. Service à la clientèle peu fiable. Les achats en ligne avec Rona sont à proscrire car vous risquer de ne jamais recevoir votre commande. Et je ne sais pas si je vais pouvoir récupérer mon argent .”

Helpful Report

Posted 1 year ago

“they had 4 workers at one computer and then I asked them for help and the worker gave me attitude never coming back do better”

Helpful Report

Posted 1 year ago

“WHY NOT? Please forward this to those impressive top notch management who make the rules and what to tell customers when we ask for a kitchcne cabinet price list. RONA is a home improvement store unfortunately managed for canada by americans We used to be able to take a kitchen cabinet brochure and also a price list and you can go home and figure out the price of a project very easily NOW you can have a broshure but not the price list. I was told I will have to go to each bin to obtain the prices or online. HOWEVER, I was told there is a 20% discount until tomorrow. (Feb 28). So we cannot have a price list anymore? WHY NOT?”

Helpful Report

Posted 1 year ago

“Bought window blinds in reddeer that would not fit, tried to return at the Rona location in Leduc. They would not return them because they were not bought there. We spent hundreds of dollars at Rona renovating two homes, we drove all the way to reddeer from leduc returned the blinds, drove across the street to HOME DEPOT bought exactly what we needed and left. It's important to know ANY time I've needed to return an item to HOME DEPOT, WALMART, SHOPPERS DRUG MART the LOCATION that I purchased it from has never mattered. Corporations are a CHAIN STORE...not independent...policy like this for RONA will be their demise. Reddeer RONA and HOME DEPOT are basically across the street from each other and I can tell you HOME DEPOT has the business and is always busy. So my future spending will be with home depot and my first option from here on out. Customer SERVICE is of utmost importance in a world where competition is everywhere, I guess this is why HOME DEPOT has a full parking lot every single day and RONA does not.”

Helpful Report

Posted 1 year ago

“Moen kitchen faucet - thin, weak water flow - like a bathroom water-saver! Takes me twice as long in the kitchen to do anything. I hate it. The man "helping" me at Rona was no help at all.”

Helpful Report

Posted 1 year ago

“You have 2 days after receiving a defective item bought online for a partial credit. Wow !”

Helpful Report

Posted 1 year ago

“Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.”

Helpful Report

Posted 1 year ago

“Everything went wrong. Do not shop online at RONA--They mislead the customer believing you are ordering from RONA when it is a 3rd Party supplier who sends the wrong product and you don't accept it. Been attempting to get a refund for 3 days through Online Chat and Customer Service. They are a fraudulent company and should be reported. I wouldn't even rate them at a 1/5. If there was a way to rate negative I would.”

Helpful Report

Posted 1 year ago

“January 18/24 I went in to this store by recommendation. I was wanting a blind for a window The lady at paint desk made me feel like I was wasting her time I know nothing about blinds and needed her help. She was blunt and I felt I was wasting her time. I will not recommend this store in Prince Albert 👎 The lady didn’t have a name tag. She had long greyish hair and glasses.”

Helpful Report

Posted 1 year ago

“I purchased a bunch of appliances under the Lowes company and also a warranty plan. Twice my fridge broke down. Both times on a Friday Afternoon. Comerco who takes care of the warranty could not do anything till Monday. I had a fridge full of food. the first time I managed to find a repair person that works with Comerco. The second time it went down. I called around for someone to come right away. It was a very busy time and only one could come. I was told by Comerco if I didn't go through their specific repair people they wouldn't cover me. They paid only the replacement part fee. I'll never buy another thing through this company again and especially not a warranty,”

Helpful Report

Posted 1 year ago

“I have HAD IT with RONA, the WORST customer service call center. You tell them specifically what the issue is and it is like they DON'T LISTEN. 24 hours I tried to find out the delivery issue with DAY & ROSS, they TOO are a waste of time, and NOTHING!!! They keep saying follow the tracking, "WHICH SHOWED IT DELIVERED BUT IT HASN'T BEEN" WTF, , BRAIN DEAD companies. ABSOLURTLY BRAIN DEAD and sorry to say they are in QUEBEC and there is a bit of a language barrier here in CANADA, who would of thought. It was like calling foreign third world companies!!!! Then after the 24 hours of searching the Klutz wanted me to wait of the line while he contacts other departments to find out where it is!! WTF!! I said NO, you do that have them call me when your TEAM finds it. He said it would be best If I waited on line with him. NO, absolutely NO, I have spent the last 24 hours looking or it so what in gods name makes them think I am going to sit on hold for an eternity while they look for it. RUN people RUN from both of these companies. After a bit of searching I see they both have 1 star reviews. I I WONDER WHY!!!!!!”

Helpful Report

Posted 1 year ago

“I am furious. I spent half an hour trying to reach out to the Burnaby Rona store. I called every single possible llne mentioned including the Manager, Asst Manager, Operator (not listed), electrical, plumbing, paint, seasonal, contractors, install, appliances etc. No one answered even the manager or asm or operator. It is wonderful that Rona can turn down business so easily. If you don't want business, are too busy or making too much money you should say so rather than waste my time. Really disappointing you can't answer a phone - none of the departments.”

Helpful Report

Posted 1 year ago

“The website is not accurate. I made a trip to my local rona to buy items that the website says are in stock and found the shelf empty. Rona, an inaccurate page is worse than none at all. I'm done with rona.”

Helpful Report

Posted 1 year ago

“I bought Kitchen Aid range from Old Lowes new Rona+ Horrible experience both Kitchen Aid worse range ever we bought and both costumer servises were horrible Stay away from Rona+ appliances and sales persona are horrible They mislead you so un professional and when you need help they just lie and extremely rude While selling they are different, they pretend to be professional and also store mangers attidute was extremely rude too For yourown sake stay away from there for big items”

Helpful Report

Posted 1 year ago

“Delivery services are terrible. No notice of delivery. Dropped material blocking vehicles in drive way. Top row of shingles where damaged because of there banding.”

Helpful Report

Posted 1 year ago

“Awful service 😖 employees does not know what they are doing. Ignoring the customer pretending they are busy with something else”

Helpful Report

Posted 1 year ago

“Horrendous customer service!! Tried to cancel a pick up order and was told because I pre-paid the order I’d have to call or visit the store. (This after playing ring-a-round-the-rosie with their automated customer service for 15 mins to no avail) When I asked for the number of the store she hung up! So I’d encourage all readers to shop at a store that values your business!!”

Helpful Report

Posted 1 year ago

“Who is this Jen Scott. Sarnia Rona store. Never smiles won’t acknowledge you. I am guessing she thinks she is better than everyone else. Won’t shop there again”

Helpful Report

Posted 1 year ago

“Rona bad customer service Rona bad customer service Great quality product. Nothing against the product, not trying to be defamatory or hateful, i'm just sharing my experience. I went to buy my product at R O N A, it was supposed to be available, in stock. Talked with a clerk that referred me to an other clerk that never showed up. After 15 minutes of waiting i went home and ordered it online. Rona won’t allow my review on their website. It seems that only good experience can be shared. What a shame”

Helpful Report

Posted 1 year ago

RONA is rated 1.8 based on 581 reviews