RONA Reviews

Name: RONA
Rating: 1.80

1.8 Rating 546 Reviews

19 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Carol

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have 2 days after receiving a defective item bought online for a partial credit. Wow !”

Helpful Report

Posted 1 year ago

“Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.”

Helpful Report

Posted 1 year ago

“Everything went wrong. Do not shop online at RONA--They mislead the customer believing you are ordering from RONA when it is a 3rd Party supplier who sends the wrong product and you don't accept it. Been attempting to get a refund for 3 days through Online Chat and Customer Service. They are a fraudulent company and should be reported. I wouldn't even rate them at a 1/5. If there was a way to rate negative I would.”

Helpful Report

Posted 1 year ago

“January 18/24 I went in to this store by recommendation. I was wanting a blind for a window The lady at paint desk made me feel like I was wasting her time I know nothing about blinds and needed her help. She was blunt and I felt I was wasting her time. I will not recommend this store in Prince Albert 👎 The lady didn’t have a name tag. She had long greyish hair and glasses.”

Helpful Report

Posted 1 year ago

“I purchased a bunch of appliances under the Lowes company and also a warranty plan. Twice my fridge broke down. Both times on a Friday Afternoon. Comerco who takes care of the warranty could not do anything till Monday. I had a fridge full of food. the first time I managed to find a repair person that works with Comerco. The second time it went down. I called around for someone to come right away. It was a very busy time and only one could come. I was told by Comerco if I didn't go through their specific repair people they wouldn't cover me. They paid only the replacement part fee. I'll never buy another thing through this company again and especially not a warranty,”

Helpful Report

Posted 1 year ago

“I have HAD IT with RONA, the WORST customer service call center. You tell them specifically what the issue is and it is like they DON'T LISTEN. 24 hours I tried to find out the delivery issue with DAY & ROSS, they TOO are a waste of time, and NOTHING!!! They keep saying follow the tracking, "WHICH SHOWED IT DELIVERED BUT IT HASN'T BEEN" WTF, , BRAIN DEAD companies. ABSOLURTLY BRAIN DEAD and sorry to say they are in QUEBEC and there is a bit of a language barrier here in CANADA, who would of thought. It was like calling foreign third world companies!!!! Then after the 24 hours of searching the Klutz wanted me to wait of the line while he contacts other departments to find out where it is!! WTF!! I said NO, you do that have them call me when your TEAM finds it. He said it would be best If I waited on line with him. NO, absolutely NO, I have spent the last 24 hours looking or it so what in gods name makes them think I am going to sit on hold for an eternity while they look for it. RUN people RUN from both of these companies. After a bit of searching I see they both have 1 star reviews. I I WONDER WHY!!!!!!”

Helpful Report

Posted 1 year ago

“I am furious. I spent half an hour trying to reach out to the Burnaby Rona store. I called every single possible llne mentioned including the Manager, Asst Manager, Operator (not listed), electrical, plumbing, paint, seasonal, contractors, install, appliances etc. No one answered even the manager or asm or operator. It is wonderful that Rona can turn down business so easily. If you don't want business, are too busy or making too much money you should say so rather than waste my time. Really disappointing you can't answer a phone - none of the departments.”

Helpful Report

Posted 1 year ago

“The website is not accurate. I made a trip to my local rona to buy items that the website says are in stock and found the shelf empty. Rona, an inaccurate page is worse than none at all. I'm done with rona.”

Helpful Report

Posted 1 year ago

“I bought Kitchen Aid range from Old Lowes new Rona+ Horrible experience both Kitchen Aid worse range ever we bought and both costumer servises were horrible Stay away from Rona+ appliances and sales persona are horrible They mislead you so un professional and when you need help they just lie and extremely rude While selling they are different, they pretend to be professional and also store mangers attidute was extremely rude too For yourown sake stay away from there for big items”

Helpful Report

Posted 1 year ago

“Delivery services are terrible. No notice of delivery. Dropped material blocking vehicles in drive way. Top row of shingles where damaged because of there banding.”

Helpful Report

Posted 1 year ago

“Awful service 😖 employees does not know what they are doing. Ignoring the customer pretending they are busy with something else”

Helpful Report

Posted 1 year ago

“Horrendous customer service!! Tried to cancel a pick up order and was told because I pre-paid the order I’d have to call or visit the store. (This after playing ring-a-round-the-rosie with their automated customer service for 15 mins to no avail) When I asked for the number of the store she hung up! So I’d encourage all readers to shop at a store that values your business!!”

Helpful Report

Posted 1 year ago

“Who is this Jen Scott. Sarnia Rona store. Never smiles won’t acknowledge you. I am guessing she thinks she is better than everyone else. Won’t shop there again”

Helpful Report

Posted 1 year ago

“Rona bad customer service Rona bad customer service Great quality product. Nothing against the product, not trying to be defamatory or hateful, i'm just sharing my experience. I went to buy my product at R O N A, it was supposed to be available, in stock. Talked with a clerk that referred me to an other clerk that never showed up. After 15 minutes of waiting i went home and ordered it online. Rona won’t allow my review on their website. It seems that only good experience can be shared. What a shame”

Helpful Report

Posted 1 year ago

“Order 2 items online and was sent 2 incorrect items. Was told to ship them back or return to nearest Rona for refund. Was told for the inconvenience and the hassle i could receive 10% off my next $100 order. I informed the customer support agent i would not be ordering from again and i could sign up with my email online and receive $10 off my next $50 order. This tells you everything you need to know about how Rona cares about it’s customers. After printing the return label I noticed the refund was about $10 less then what i paid. Not sure if this is to pay for the shipping that should be free or some form of processing but it’s criminal. You received my payment and sent me items I didn’t order but still feel entitled to keep some of that said money. Rona is just another company that today doesn’t care at all about it’s customers or the money they spend.”

Helpful Report

Posted 1 year ago

“Good morning Mr Harrington. I would like to inform you of very disrespectful incident at your store on 650 Dundas St. East in Mississauga Ontario. Over the weekend we went to this particular store looking for chimney caps for our house. We realized that we would have to order custom chimney caps after our conversation with a gentleman in your customer service department who advised us to come back Monday and discuss the matter with your pro desk representative. Upon arriving to the Pro Desk area we were greeted by Elisha from that department. When we advised her of our situation she said that “ this is going to take a long time to find suppliers for this work.” I told her that the gentleman over the weekend at the other counter supplied us with contact who Rona dealt with. Her reply was “that he is a student and that they no nothing.” Upon which I replied “he is an employee of Rona therefore I would assume you would have communication between the 2 desks. Elisha finally took down the measurements of our chimney caps that we requested and walked away. I had to stop here and asked do you need a contact number to let us know when our order can be fulfilled. We supplied her with a contact number upon which she replied “you know I don’t live in a house and have no idea what you mean by chimney caps.” Mr Harrington my family and myself have been coming to this location before it became Rona and never have encountered such rudeness. I firmly believe that our order will never be fulfilled by Elisha. I hope we never encounter such behaviour at this location ever again. Yours truly Joseph Misljenovic.”

Helpful Report

Posted 1 year ago

“I would not recommend Rona Installations to anyone. I bought a new hot water tank and pan with RONA and had them install and take the old one away. The staff at the actual store were extremely helpful and great to work with. The contracted company from RONA however was not the case. I was told that the contracted company from RONA would contact me a week before to set a date on a certain week. I waited and waited and never heard from the contractor company. They were supposed to do the installation on Wednesday-Friday. On Wednesday at 11:00pm, I received an email, stating that he would come the Friday at 12:00pm. My partner rearranged his schedule and took a full day off, so he could be at home to let the contractor in. At 10:30pm on Thursday, the contractor called me to confirm the appointment... I called the contractor back on Friday to confirm that he would be there as we rearranged our days to be there. He said he would be there, however we needed to leave our house by 4pm that evening. Further and further past 12:00pm, we never saw the contractor. He finally called at 3pm and notified us that his company would not be able to come that day as they were behind on other calls. This was extremely frustrating and now we would need to set up another day. Finally 2 weeks later, we were able to get another date and have it installed and taken away. However, they left all the new cardboard and material. They also installed the hot water tank on top of some important cables. With a full tank it was very challenging to move them out and we needed the contractors to come back again. To resolve that issue... Would not recommend.”

Helpful Report

Posted 1 year ago

“I bought online a product (shower $3,140 +tx), the product received has a totally different appearance (much lower appearance, not matching colors, q-wall different than represented on Rona web). As recommended, I paid an expert to put it together directly from the box delivered. I called Rona customer services, first one offer me $100/$3,140. The second up completely denied from beginning of conversation that the product were different (sold vs delivered), than offer me $200 after playing almost 50 minutes game of denying and asking me of what I needed.”

Helpful Report

Posted 1 year ago

“Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward.”

Helpful Report

Posted 2 years ago

“Ordered an arrow carport. Poor packaging and poor quality. Contacted rona online. Very poor customer service. Offered me a return but after hours of work installing the product, a return was not an option. Offered me a $100 discount for the poor quality and damage due to poor packaging. Then the customer representative didn't send the credit until weeks later after I asked again. Never buying from rona online again and certainly not from arrow products. Shame on both those companies.”

Helpful Report

Posted 2 years ago

RONA is rated 1.8 based on 546 reviews