Good morning Mr Harrington. I would like to inform you of very disrespectful incident at your store on 650 Dundas St. East in Mississauga Ontario. Over the weekend we went to this particular store looking for chimney caps for our house. We realized that we would have to order custom chimney caps after our conversation with a gentleman in your customer service department who advised us to come back Monday and discuss the matter with your pro desk representative. Upon arriving to the Pro Desk area we were greeted by Elisha from that department. When we advised her of our situation she said that “ this is going to take a long time to find suppliers for this work.” I told her that the gentleman over the weekend at the other counter supplied us with contact who Rona dealt with. Her reply was “that he is a student and that they no nothing.” Upon which I replied “he is an employee of Rona therefore I would assume you would have communication between the 2 desks. Elisha finally took down the measurements of our chimney caps that we requested and walked away. I had to stop here and asked do you need a contact number to let us know when our order can be fulfilled. We supplied her with a contact number upon which she replied “you know I don’t live in a house and have no idea what you mean by chimney caps.” Mr Harrington my family and myself have been coming to this location before it became Rona and never have encountered such rudeness. I firmly believe that our order will never be fulfilled by Elisha. I hope we never encounter such behaviour at this location ever again. Yours truly Joseph Misljenovic.