I was trying to buy Canadian. We don't have many choices when it comes to building supplies. I went to RONA because they used to be Canadian (owned by an investment firm out of New York now)
I visited the store to purchase paint for doors and trim, as I was looking for better quality paint than what I had. A clerk assisted me by showing me three options, and I chose the mid-range paint priced at $48, as it fit my budget. While the paint was being shaken, I noticed a sign advertising 30% off SICO Endurance, which would have been a better-quality paint at a lower price of $42. I asked the clerk if I could switch to the discounted paint (she should have known about the sale). To my surprise, the manager refused to allow the switch because tint was already added to make it white.
I ended up purchasing the original paint because I needed it for my project, but I left the store feeling disappointed and frustrated. This experience has made me reconsider where I shop for my renovation needs.
When I got home I sent in a complaint and they offered me 10% off my next purchase. I felt it to be an insult. So I phoned customer service, they offered me a $10 gift card. That at least brought the cost down to the sale price. But I'm still stuck with crappy paint.
You would think customer service would be more of a priority during these tense political and economic times. I guess not.