I don't have option to give negative ratings to this company. It was our first time buying washer and dryer from Rona. When we placed the order from store they did not inform us that we have to uninstall old washer and dryer. Sales person told us that our installation team will take care of this. At the time of deliVery, they started blaming us that we have wasted their time and they cancelled the delivery from their end and left. After that called customer service they said it was in store purchase and we can't help you. You have to call the store. Again tried calling store, they said our manager will look into this and you to come to store as he can't take calls and there is no such email for that. That is literally pathetic service after spending $2200 with this store.